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- TS SCI Security Clearance (Current)
Talented IT professional with a focus on Network and System Administration. Capable of quickly and efficiently solving problems under chaotic situations. Holds great knowledge in technology fields with extensive experience in Windows/Linux OS, VM Software, Networking Hardware, and applied components. Team Player that easily connects with both associates and customers providing competent work environments and excellent customer service. Maintains upbeat, positive, and professional attitude that meets both customer and co-worker satisfaction. Often recognized for great service and going above the call of duty. Meticulous and organized operator with experience in network systems and server administration. Proven skill in quickly and effectively remedying issues to bring networks back to functionality after complications. Capably runs and maintains multiple networks in tandem, while still successfully carrying out essential missions. Strong communication and interpersonal skills with ability to explain technical concepts to non-technical audiences in an effective manner.
- Established network specifications and analyzed workflow, access, information and security requirements.
- Maintenance of networks, hardware and software.
- Provides customer and network administration services.
- Field level maintenance on electronic nodal assemblages, combat net radios and ancillary communications equipment.
- Performs system/network operations and corrects system faults.
- Maintenance on all internal communications systems devices.
- Maintenance of satellite communications equipment and associated devices.
- Conducts stressed and unstressed network operations.
- Installed and upgraded internal and third party software on class sensitive machines.
- Led server infrastructure development, quality assurance, staging and production systems.
- Analyzed complex project server issues and worked on large enterprise and business-critical applications.
- Standardized job tasks and trained junior team members on industry best practices and standards.
- Resolved issues and escalated problems with knowledgeable support and quality service.
- Supports complex systems and services including switches, routers, bridges, firewalls, virtual private networks, and gateways.
- Reviewed outcomes and metrics to evaluate performance, effectiveness and impact.
- Collaborated with other members to seek involvement in policy decisions, fundraising and visibility of organization.
- Defined organizational problems to create and implement correction plans.
- Developed program to promote new managers from within, building and maintaining cohesive leadership structure.
- Used resources effectively to achieve set goals such as delegating responsibilities and organizing tasks.
- Managed and planned social activities to encourage program engagement.
- Resolved product issues and shared benefits of new technology.
- Managed quality communication, customer support and product representation for each client.
- Worked under strict deadlines and responded to service requests and emergency call-outs.
- Promptly responded to general inquiries from clients.
- Researched and identified problems with computers and advised clients on plans of action.
- Updated and installed new software on desktop and laptop computers to maintain latest technology.
- Explained diagnostic findings to customers and outlined repair or service options.
- Implemented up-selling strategies, encompassing recommendation of accessories and complementary purchases.
- Evaluated inventory and delivery needs, optimizing strategies to meet customer demands.
- Managed revenue models, process flows, operations support and customer engagement strategies.
- Worked with sales team to collaboratively reach targets, consistently meeting or exceeding personal quotas.
- Drove new business by acquiring new clients and expanding new and existing relationships.
- Demonstrated products to show potential customers benefits and advantages and encourage purchases.
- Cross-trained and provided back-up for other customer service representatives when needed.
- Achieved high sales percentage with a high value customer service approach.
- Responded to service requests and emergency call-outs.
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Resume Overview
School Attended
- Fort Gordon Cyber Center of Excellence
- New Horizons Learning Group
- Cypress College
Job Titles Held:
- Network and Systems Administrator
- Board of Directors Member
- Computer Repair
- Computer Sales Consultant
Degrees
- MOS Qualification
- CompTIA Certifications
- Some College (No Degree)
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