Livecareer-Resume
JC
Jessica Claire
Montgomery Street, San Francisco, CA 94105 (555) 432-1000, resumesample@example.com
Skills
  • Knowledge in Windows and Linux operating systems
  • Hands-on VM experience
  • Responsible handling and disposal of classified material
  • Installation of data/voice telecommunications
  • Administers and manages internal and external DNS and DHCP
  • Administers and supports Virtual Server Farm (VMWare)
  • Diagnose, troubleshoot, and solve complex network and telecommunications equipment/software problems .
  • Supports systems and services including switches, routers, bridges, firewalls, virtual private networks, and gateways.
  • Establishes and maintains effective working relationships
  • Understands and carries out complex oral and written instructions
Certifications
  • TS SCI Security Clearance (Current)
Professional Summary

Talented IT professional with a focus on Network and System Administration. Capable of quickly and efficiently solving problems under chaotic situations. Holds great knowledge in technology fields with extensive experience in Windows/Linux OS, VM Software, Networking Hardware, and applied components. Team Player that easily connects with both associates and customers providing competent work environments and excellent customer service. Maintains upbeat, positive, and professional attitude that meets both customer and co-worker satisfaction. Often recognized for great service and going above the call of duty. Meticulous and organized operator with experience in network systems and server administration. Proven skill in quickly and effectively remedying issues to bring networks back to functionality after complications. Capably runs and maintains multiple networks in tandem, while still successfully carrying out essential missions. Strong communication and interpersonal skills with ability to explain technical concepts to non-technical audiences in an effective manner.

Work History
09/2017 to Current Network and Systems Administrator Kitsap Regional Library | Manchester, WA,
  • Established network specifications and analyzed workflow, access, information and security requirements.
  • Maintenance of networks, hardware and software.
  • Provides customer and network administration services.
  • Field level maintenance on electronic nodal assemblages, combat net radios and ancillary communications equipment.
  • Performs system/network operations and corrects system faults.
  • Maintenance on all internal communications systems devices.
  • Maintenance of satellite communications equipment and associated devices.
  • Conducts stressed and unstressed network operations.
  • Installed and upgraded internal and third party software on class sensitive machines.
  • Led server infrastructure development, quality assurance, staging and production systems.
  • Analyzed complex project server issues and worked on large enterprise and business-critical applications.
  • Standardized job tasks and trained junior team members on industry best practices and standards.
  • Resolved issues and escalated problems with knowledgeable support and quality service.
  • Supports complex systems and services including switches, routers, bridges, firewalls, virtual private networks, and gateways.
03/2019 to Current Board of Directors Member California Family Life Center | City, STATE,
  • Reviewed outcomes and metrics to evaluate performance, effectiveness and impact.
  • Collaborated with other members to seek involvement in policy decisions, fundraising and visibility of organization.
  • Defined organizational problems to create and implement correction plans.
  • Developed program to promote new managers from within, building and maintaining cohesive leadership structure.
  • Used resources effectively to achieve set goals such as delegating responsibilities and organizing tasks.
  • Managed and planned social activities to encourage program engagement.
01/2014 to 08/2017 Computer Repair Self Employed | City, STATE,
  • Resolved product issues and shared benefits of new technology.
  • Managed quality communication, customer support and product representation for each client.
  • Worked under strict deadlines and responded to service requests and emergency call-outs.
  • Promptly responded to general inquiries from clients.
  • Researched and identified problems with computers and advised clients on plans of action.
  • Updated and installed new software on desktop and laptop computers to maintain latest technology.
  • Explained diagnostic findings to customers and outlined repair or service options.
09/2016 to 12/2016 Computer Sales Consultant Best Buy | City, STATE,
  • Implemented up-selling strategies, encompassing recommendation of accessories and complementary purchases.
  • Evaluated inventory and delivery needs, optimizing strategies to meet customer demands.
  • Managed revenue models, process flows, operations support and customer engagement strategies.
  • Worked with sales team to collaboratively reach targets, consistently meeting or exceeding personal quotas.
  • Drove new business by acquiring new clients and expanding new and existing relationships.
  • Demonstrated products to show potential customers benefits and advantages and encourage purchases.
  • Cross-trained and provided back-up for other customer service representatives when needed.
  • Achieved high sales percentage with a high value customer service approach.
  • Responded to service requests and emergency call-outs.
Education
Expected in 11/2018 MOS Qualification | Information Technology Fort Gordon Cyber Center of Excellence, Fort Gordon, Georgia, GPA:
Expected in CompTIA Certifications | Information Technology New Horizons Learning Group, Anaheim, California, GPA:
Expected in | Computer Science/ Psychology Cypress College, Cypress, California, GPA:

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Resume Overview

School Attended

  • Fort Gordon Cyber Center of Excellence
  • New Horizons Learning Group
  • Cypress College

Job Titles Held:

  • Network and Systems Administrator
  • Board of Directors Member
  • Computer Repair
  • Computer Sales Consultant

Degrees

  • MOS Qualification
  • CompTIA Certifications
  • Some College (No Degree)

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