Jessica Claire
, , 100 Montgomery St. 10th Floor
Home: (555) 432-1000 - Cell: - - -

I am an IT Engineer and Software Developer with over 32 years of working experience with Microsoft, Novell, Cisco, Apple, and Linux systems. As both a Senior Systems and Network Engineer, I've designed and supported complex computer and network environments. I also have the knowledge and technical expertise in installing and supporting various types of network appliances, systems, and applications. As a Software Developer, I have experience developing mobile applications, web-based and desktop-based applications.

  • Troubleshoot and analyze software and hardware issues.
  • Training and Mentoring others.
  • Develop Applications and Mobile Apps with ASP, Java, VBScript, C#, PHP, PERL, HTML, SQL, CSS, Bootstrap, JQuery, Angular, and WordPress.
  • Azure Cloud, IIS, WAMP, and LAMP.
  • Configure Network Appliances like Routers, Switches, and Firewall appliances.
  • Network Technology Experience: VLANs, Routing, DHCP, WINS, DNS, and STP.
  • Database Experience: Oracle, Sybase, Microsoft SQL, and mySQL/
  • Operating Systems Experience: DOS, Windows, Linux (Red Hat, Debian, Fedora), and Apple OS.
  • Agile development methodologies
  • Customer-oriented
10/2015 to Current
Network Administrator / DevOps Engineer Louisiana State University Baton Rouge, LA,
  • Develop custom software and web applications on SharePoint online, Azure .NET, and Linux Servers utilizing MVC, C#, CSS, JavaScript, Java and PHP.
  • Identify operational and performance issues and worked with managers to resolve concerns.
  • Triage incoming support tickets, prioritizing requests based on severity and potential operational disruptions.
  • Installed and maintained remote office network, workstations, and servers, ranging from very small (2 workstation) to large (100+ workstations).
  • Performed software and hardware upgrades as needed or per schedule.
  • Meet with departmental managers on a weekly basis to discuss project status and determine action plans.
  • Increased operations efficiency through execution of improvement processes.
12/2002 to Current
Freelance IT Consultant/Developer Proficient Technology Services, LLC City, STATE,
  • Gathered, defined and translated client requirements into product stories and actionable tasks.
  • Recommended improvements to facilitate team and project workflow.
  • Coordinated installation of software systems and collaborated with user experience team on design and implementation of new features.
  • Designed websites, portals and large-scale web applications for multiple clients.
  • Established and maintained key relationships with business stakeholders to promote future opportunities.
  • Resolved customer issues by establishing workarounds and solutions to debug and create defect fixes.
  • Built and applied reusable code to other projects to reduce consulting fees and development hours.
  • Reviewed information and elements regularly on websites and pages for accuracy and functionality.
  • Extensively researched unfamiliar products and technologies to learn how best to incorporate new options.
  • Met with stakeholders and presented in-depth information on hardware and software products, delivering expertise to make appropriate purchasing decisions.
  • Conducted scheduled maintenance ever two-weeks during non-peak hours for uninterrupted service.
  • Spearheaded over 100 network projects by acting as technical lead and working closely with various size IT staff.
06/2015 to 10/2015
Computer Analyst Florida State Department Of Corrections City, STATE,

Upgraded laptops/desktops, improving speed and performance.

05/2002 to 12/2002
Network Operation Center (NOC) Engineer Paradigm Technology Partners City, STATE,
  • Monitored incident alert systems during both normal hours and after-hours periods, alerting appropriate departments and personnel of any malfunctions or incidents.
  • Created and updated technical documentation for network installations and changes to existing installations.
  • Evaluated local area network (LAN) and wide area network (WAN) performance data to verify availability and speed, identifying network problems.
Education and Training
Expected in 03/2021
Bachelor of Science: Information Technology - Software Development
Capella University - Minneapolis, MN
  • Summa cum laude graduate
  • National Society of Leadership and Success Member
  • 4.0 GPA
Expected in 01/2023
MBA: Data Analytics
Saint Leo University - Saint Leo, FL

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School Attended

  • Capella University
  • Saint Leo University

Job Titles Held:

  • Network Administrator / DevOps Engineer
  • Freelance IT Consultant/Developer
  • Computer Analyst
  • Network Operation Center (NOC) Engineer


  • Bachelor of Science
  • MBA

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