Jessica Claire
  • Montgomery Street, San Francisco, CA 94105
  • H: (555) 432-1000
  • C:
  • Date of Birth:
  • India:
  • :
  • single:
Career Overview
8 years of progressive IT Industry experience including 4 Years in Netapp, Backup and Disaster recovery, System and Network administration. Hands on experience working on NetApp SAN, NAS and IBM SAN Technologies. Design and Implementation of FAS2000, FAS3000 and FAS6000 Filer's Experience in NetApp Filers quota Management, CIFS shares, NFS exports, Data migrations Hands on Experience with NetApp Filers FAS2040, FAS2240, FAS3140, FAS3020, FAS3040, FAS3210, FAS3240, FAS3270, FAS6080, FAS6210, FAS6280 and V-Series Filer's Hands on Experience in working with Mixed Environments high end storage systems such as IBM DS8100, DS8300, DS4400, DS4800, XIV-GEN3,V7000 and SVC Experience in Aggregate, Volume, Qtree and LUN management, Experience in troubleshooting the performance issues on the filers by collecting Core Dump and Perfstats Installation, configuration and troubleshooting of different OS like Microsoft Windows/NT, Avamar,Red-Hat/SuSE Linux, AIX, Solaris and application software's. Experience in troubleshooting Level 3 issues on the NetApp filers in SAN and NAS environments Allocated storage to Windows, Linux and Unix Servers Experience in looping and stacking of Shelves on NetApp Filer's Experience in Troubleshooting Storage and Server Related Issues Experience with different data management and monitoring tools such as Operations manager, provisioning manager, protection manager and Oncommand Core/Host Experience in NetApp Snap Drive, Snap Manager for SQL, Snap Manager for Oracle, Snap Manager for Virtual Infrastructure, Volume Snapmirror, Qtree Snapmirror, Flex Clone, Deduplication, Compression, Oncommand Balance, storage planning, data management, disaster recovery planning best practices and testing. Good working knowledge of design, deployment, administration and troubleshooting of Storage products like Tivoli Storage Manager based on Linux, AIX, and windows environments. Experience with basic administration of UNIX with IBM AIX 6.3 Experience in installing configuring and managing TSM server, client and data protection agent software. Backup & recovery administration in a diverse environment that included more than 2000 UNIX, AIX and Windows servers etc.
  • Storage:
  • FAS2040, FAS2240, FAS3040, FAS3140, FAS3170, FAS3210, FAS3240, FAS3270, FAS6080, FAS6210, FAS6240, FAS6280, V-SERIES FILER'S, DS4400, DS4800, DS8100, DS8300, XIV-GEN3, SVC, PROTECTIER, V7000
  • Platforms:
  • Data ONTAP, Microsoft Windows operating systems, Linux (Red Hat, Ubuntu), VMware ESX, AIX.
  • Networking:
  • Cisco switches, Brocade switches, Mcdata Switches, TCP/IP, ISDN, LAN/WAN, Transport Protocols, Mobile IP, PSTN, DSL, VPNs, Ethernet, BGP.
  • Data Protection /Monitoring Software:
  • Snap Mirror, Sync Mirror, Snap Vault, Open System Snap Vault (OSSV), Snap Drive, Snap Lock, Snap Restore, Snap Manager for Exchange (SME), Snap Manager for SQL(SMSQL), Snap Manger for Virtual Infrastructure, Snap Manager For Oracle (SMO), Operations Manager(Data Fabric Manager(DFM)),Oncommand Core and Host Package, Flex Clone, Oncommand Balance.
Technical Skills
  • Certifications:.
Work Experience
Netapp/Storage Admin, 02/2015 - Present
  • Supported and Implemented NetApp in an existing environment of Solaris, VMware, UNIX, and Windows Servers.
  • Day to day problem analysis, escalation and resolution on NetApp Filers Worked with backup team to process the restore requests on NetApp filers.
  • Replacing the failed disks on NetApp Filer.
  • Setup & Manage Multiprotocol environment as needed by client.
  • Expertise in data migrations between V-filers and filers using SnapMirror.
  • Expertise in creating aggregates, Volumes and Qtree and export them using NFS and CIFS shares.
  • Managing NFS / CIFS / IP SAN Volume, Qtree.
  • Expertise in creating snapshots, FlexClones on volumes.
  • Implemented SnapMirror as DR solution between filers and Snap Vault as backup solution.
  • Creating CIFS shares and managing the permissions of the CIFS Shares and Managing NFS Exports.
  • Upgrade disk shelf firmware upgrades on the NetApp Filers FAS6080.
  • Worked on designing and implementing bunker and remote replication using NetApp SnapMirror and Snapvault technologies.
  • Weekly basis increasing the storage capacity by going through Data Deduplication and data compression.
  • Schedule deduplication to occur during off-Peak times in capacity management of storage system.
  • Worked on VMware ESX Servers and provided NFS volumes and LUNs to ESX Servers.
  • Administer SAN and NAS Environment using Data Fabric Manager Console Monitored the health of SAN components, set up alarms and created the logs.
  • Create array performance report and capacity planning using Operations Manager and NetApp Management Console.
  • 24x7 on Call Support.
Netapp/System Admin, 12/2013 - 01/2015
Trans Alliance Group Inc , ,
  • Installation, Configuration and Administration of NetApp FAS2000, FAS3000 and FAS6000 Series Filers.
  • Created Aggregates, Volume, Qtrees, Vlans, Virtual Interfaces, Igroups, VFiler's, CIFS Shares and NFS Exports.
  • Created Volume and Qtree Snapmirror Relationships as a part of Disaster Recovery Planning.
  • Recovered Lost Storage Data using Snap Restore, Flex Clone, Snapmirror and Snap Vault Setting up and troubleshooting NFS, CIFS, and SAN ( FC and ISCSI) Environment.
  • Checking the status of aggregate and volume usage using DFM.
  • Configuring and troubleshooting SnapMirrow Envinment.
  • Restoring the data using snap restore and CIFS shares.
  • Installed, Configured and Administered Operations Manager, Oncommand Core/Host package, Performance Advisor (NMC 3.1) for Monitoring and Reporting.
  • Performing Daily health check to monitor the usage of LUN, Aggregate and volume utilization.
  • Analyzing and Troubleshooting Filer, Array and Server Related Issues in The Environment Using Monitoring and Reporting Tools Assisted the Team in Resolving Level 3 Issues in the Environment Configuring windows ISCSI Boot LUN for the environment.
  • Created Global and Local Mirror Relationships on San Volume Controller for Disaster Recovery Performed Data Migrations using Volume Snapmirror, Qtree Snapmirror, Flash Copy, Image Mode Copy Technologies Managed Snapshot Retentions and Snapmirror Intervals as a part of Backup Strategy Ontap OS upgrade from 7.3.3 to 8.07 mode.
  • Experience installing and configuration of NetApp CDOT Architecture.
  • Managed Filers Using Oncommand System Manager, Filer View, Command Line Interface and Provisioning Manager.
  • Installed, Configured and Administered Snap drive, Snap Manager for Oracle, Snap Manager For SQL and Snap Manager For Virtual Infrastructure for Backup and Recovery.
  • Configured NDMP for Snap Vault and Tape Backup.
  • Adding disk shelf to the existing storage for standalone and High availability controllers.
  • Checking the storage critical Events, Storage remediation like HBA driver and firmware upgrade.
  • Performing Deduplication for the volumes.
Netapp/Backup Admin, 07/2011 - 11/2013
Community Health Systems , ,
  • Configuring and Troubleshooting FAS3200 Series NetApp Filers Monitoring and Administration of FAS3240/FAS3270 Filers and FAS6000 Series Filers.
  • Created aggregates/volumes/qtrees in a NetApp environment Managed protection manager, provisioning manager and operations manager for automation monitoring and reporting purposes Troubleshooting issues in the environment by working with the NetApp Customer support Provisioned Storage for VMware.
  • Troubleshooting issues encountered with virtual storage console.
  • Installed Snap Manager For Exchange, Installed Single Mail Box Recovery, Install, configure, patch, and maintain TSM technologies.
  • Troubleshooting Issues Encountered with SMBR and SME.
  • Troubleshooting Issue with CIFS and NFS Performance Troubleshooting Issue With Upgrade of Disk Firmware Upgrade Of Disk and Bios Firmware Decommissioned NetApp Filer (FAS3140).
  • Troubleshooting issues with Service Processor (SP) and Auto Support Used Data Fabric Manager and other tools to ensure system stability and monitoring Worked with NetApp Snap Drive Implemented Snap Vault Technology in to the environment for disk to disk Backup Implemented Snap Mirror Technology to Migrate Data to DR Location Provided Point in Time images of Volumes and Qtrees using Snapshot Technology.
E-ITSOURCE, 05/2008 - 06/2011
, ,
Backup & storage Admin, -
, ,
  • Working as an Avamar Administrator and a TSM Admin on a client's project in full transition from TSM to EMC Avamar/Data Domain Participated in the Migration of critical mission data from TSM to Avamar and running the daily operations in the EMC Avamar environment and the already existing TSM environment pending full and complete transition.The day to day activities included the following: Performing daily remediation on the servers for which monitoring generates alerts of failed backups.
  • Handling all the procedures to get the Avamar grids upgraded from Avamar version 6.0 to Avamar 7.1 Handling issues like the Node Failure, Node Addition and Node replacement and work in coordination with the EMC Support, if required Initiating the manual backups and restores as per the requirements.
  • Addition of new clients and scheduling the backups for them.
  • Performing the Server Maintenance, Capacity Checks, OS Utilization checks.
  • Generating the Audit reports for the successful, unsuccessful backups over a period of time.
  • Creating SOP's wherever required to make the process understandable to new members in the team.
  • Modifying / deleting the existing clients and their backup policies.
  • Creating SIPs to achieve the success SLAs.
  • Configuring / modifying the DPA reports for active client statuses.
  • Taking care of issues escalated by customers directly or by the management.
  • Provide support and administration for backup, recovery and vaulting through Tivoli Storage Manager and making sure all of the service level agreements are in accordance with legal and business obligations.
  • Installation, configuration and maintenance of TSM Servers, clients and UNIX Servers.
  • 24x7 on-call support for problems, emergency storage issues, failed equipment, etc.
  • Migrated TSM Server 5.x to TSM server 5.4,5.5 and 6.1 on AIX 5L and AIX 6.1 and Windows Servers.
  • Migrated TSM Clients from 6.1 to 6.3.
  • Monitor components of TSM, including databases, logs, tape libraries, messages and backups.
  • Define and manage storage pools in line with standards.
  • Define and manage retention policies, management classes and copy groups.
  • Administer TSM server environment(s) to monitor and manage enterprise data management processes.
  • Monitor TSM application server processes and errors to ensure overall system performance and stability.
  • Monitor and ensure that backup server maintenance tasks are successful on a daily basis, correcting any errors when necessary.
  • Reducing costs, Tape handling and media failures are eliminated and make better use of incremental (and differential) backups.
  • Provide support for backup server Tape drives and library problems, including halting and/or restarting the backup server software application.
  • Configuring TSM TDP such as Tivoli Data Protection for Lotus Domino, MS Exchange and Oracle.
  • Plan to determine Storage and Backup needs and solution for Enterprise projects.
  • Solving Failed and missed backup problems and to work on root causes.
  • Weekly schedule of new servers to TSM Server - Registration and Association to backup schedules and test.
  • Weekly monitoring of TSM databases, recovery log and Storage Pools - Extend if necessary.
  • Implementation of LAN free tape backups using TSM in SAN environment.
  • Enhance DR environment by providing additional solutions to address any short falls.
  • Monitor on-off site tape rotations and inventory &monitor procedures for compliance for Disaster Recovery.
  • Participate in disaster recovery planning, testing and maintenance for the enterprise TSM environment.
  • Manage capacity and performance of the backup infrastructure ensuring the integrity of infrastructure on a day to day basis.
  • Maintain and update documentation for the standards, processes & procedures to be adhered by the team.
  • Exchange 2003.
  • Provides extensive support and training for the Tivoli product with operation and support.
  • Configuration of TSM Database and Recovery log, Configuration of Tape Storage Pools, Disk storage pools to create onsite & offsite copies.
  • Configuration of inventory expiration, migration, reclamation, collocation etc.
  • Defining, schedules for client data backup and Admin Schedules for backup of TSM DB Configuration of Storage Policy on TSM Scheduling and Managing TSM backups, maintaining IBM 3584 Automated Tape library.
Education and Training
Bachelors of Business Admin: , Expected in
Enugu State University of Science and Technology - Enugu,
Oracle 11g Database Administration 1 (1Z0052) NetApp Certified Data Admin, Cluster Data ONTAP NetApp Certified 7-Mode Data Administrator (NS0-155) NetApp Certified Implementation Engineer - SAN, 7- Mode (NSo- 502) IBM Tivoli Storage Manager 6.1 Certified. EXIN ITIL Foundation (ITVF.EN) Certified
AIX, AIX 5, AIX 6.1, Audit reports, automation, Backup, Tape Backup, tape backups, Balance, BGP, capacity planning, Controller, client, Clients, Customer support, data management, Database Administration 1, databases, Database, designing, Disaster Recovery Planning, Disaster Recovery, documentation, DSL, Engineer, Ethernet, Flash, IBM, Image, inventory, IP, ISDN, ITIL, LAN, legal, Linux, Lotus Domino, Managing, Exchange, MS Exchange, Mail, Microsoft Windows, Windows, 2000, 3.1, Migration, Enterprise, NAS, NFS, Networking, operating systems, OS, Oracle, DB, Peak, policies, problem analysis, processes, Protocols, PSTN, Red Hat, reporting, SAN, Scheduling, Servers, service level agreements, Solaris, SOP, SQL, Strategy, Switches, Cisco switches, Tape drives, TCP/IP, Tivoli, Troubleshooting, TSM, UNIX, UNIX Servers, upgrades, Upgrade, View, WAN

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  • Enugu State University of Science and Technology

Job Titles Held:

  • Netapp/Storage Admin
  • Netapp/System Admin
  • Netapp/Backup Admin
  • Backup & storage Admin


  • Bachelors of Business Admin

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