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Ambitious [Associate] who creates strategic alliances with organization leaders to effectively align with and support key business initiatives. Builds and retains high performance teams by hiring, developing and motivating skilled professionals.Accomplished Executive with demonstrated ability to deliver mission-critical results.
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Staff Development:
- Mentored and coached employees resulting in a 12% increase in productivity.
Scheduling
- Facilitated onboarding of new employees by scheduling training, answering questions and processing paperwork.
Multitasking
- Demonstrated proficiencies in telephone, e-mail, and fax within high-volume environment.
Customer Service
- Handled customers effectively by identifying needs, quickly gaining trust, approaching complex situations and resolving problems to maximize efficiency.
- Investigated any necessary information for proper billing for insurance companies, patients and DMEs such as proper billing codes.
Training
- Successfully trained staff in all office systems and databases, policies and procedures while focusing on minimizing errors and generating superior results.
Reporting
- Maintained status reports to provide management with updated information for client projects.
Operations Management:
- Managed small teams and multiple stores.
- Handled all functions related to respected services.
- Created new revenue streams through direct and indirect sales
- Managed team of 4-12 of professionals.
- Designed PowerPoint presentations for monthly divisional meetings with top-level executives.
- Surpassed revenue goals in four consecutive quarters.
- Served as mentor to junior team members.
- Initiated program that standardized employee training and led to increase in customer satisfaction by 12%.
- Increased profits by developing, initiating, and managing [program].
- Computed sales prices, total purchases and processed payments.
- Described merchandise and explain operation of merchandise to customers.
- Maintained knowledge of current promotions, policies regarding payment and exchanges, and security practices.
- Recommended merchandise based on customer needs.Guided customers in choosing items that reflected personal style and shape.
- Explained information about the quality, value and style of products to Influence customer buying decisions.
- Developed tool to track and monitor personal sales opportunities, deals in progress and finished contracts.
- Maintained friendly and professional customer interactions.
- Coordinated meetings with other department managers and served as main liaison between sales and engineering staff.
- Visit designated stores on a weekly basis to make sure people have a good understanding of AT&T products.
- Train new employees, update managers with new promotions, increase sales using the side-by-side selling method and make sure employees are up to par overall with AT&T services.
- Call Retail Support to help with customer issues and verification of customer orders.
- Awarded top sales associated award; personal sales of over $300,000.
- Recognized as a top wireless sales leader in the district; top 20 out of 650 employees.
- Sales and Product Knowledge (Apple products, telephones, parts, computers, accessories, etc.).
- Proved the ability to multitask, resolve customer issues and excel within a demanding, high-volume setting.
- Coordinated all department functions for team of [Number] employees.
- Maintained detailed administrative and procedural processes to improve accuracy and efficiency.
- Verified and logged in deadlines for responding to daily inquiries.
- Organized files, developed spreadsheets, faxed reports and scanned documents.
- Created weekly and monthly reports and presentations.
- Managed daily office operations and maintenance of equipment.
- Managed team of [number] of professionals.
- Developed department's first incentive performance plan which motivated staff and resulted in a 23% increase in sales.Surpassed revenue goals in four consecutive quarters.
- Served as mentor to junior team members.
- Computed sales prices, total purchases and processed payments.
- Described merchandise and explain operation of merchandise to customers.
- Maintained knowledge of current promotions, policies regarding payment and exchanges, and security practices.
- Maintained knowledge of current promotions, policies regarding payment and exchanges, and security practices.
- Placed special orders and called other stores to find desired items.
- Recommended merchandise based on customer needs.
- Operated a cash register to process cash, check and credit card transactions.
- Guided customers in choosing items that reflected personal style and shape.
- Administered all point of sale opening and closing procedures.
- Facilitated monthly and quarterly physical inventory counts.
- Explained information about the quality, value and style of products to Influence customer buying decisions.
- Replenished floor stock and processed shipments to ensure product availability for customers.
- Answered customers’ questions and addressed problems and complaints in person and via phone.
- Opened and closed the store, which included counting cash drawers and making bank deposits.
- Maintained visually appealing and effective displays for the entire store.
- Educated customers on product and service offerings.
- Offered exceptional customer service to differentiate and promote the company brand.
- Completed floor replenishment to guarantee size availability and promote customer satisfaction.
- Balanced the needs of multiple customers simultaneously in a fast-paced retail environment.
- Processed shipments and maintained organized stock shelves.
- Addressed customer inquiries and resolved complaints.
- Stocked and restocked inventory when shipments were received.
- Reorganized the sales floor to meet company demands.
- Directed and supervised employees engaged in sales, inventory-taking and reconciling cash receipts.
- Completed a series of training sessions to advance from Assistant Manager to Store Manager.
- Completed weekly schedules according to payroll policies.
- Set up sales promotions, open and close the store, manage the team in times of need, manage large quantities of money daily, guided new associates on merchandising basics and sales to maximize earnings, resolved customer service issues and product problems.
- Took action when Store Manager was not available.
Miami Dade College - Hialeah, FL
[Number] GPA
Continuing Education in [Subject]
Coursework in International Finance, Statistics and Microeconomics
DeVry University - Miramar, FL
Coursework in Operating Systems and System Programming
[Number] GPA
• Demonstrates a strong work ethic and takes initiative in solving problems and presenting solutions.
• Seeks additional work when assigned work is complete.
• Understands basic business processes and related risks, as well as other technical areas.
• Comprehends the reasons for the tasks to be performed.
• Takes responsibility for the development of own skills.
• Sets annual personal and professional goals and measures progress toward them.
• Builds and maintains a habit of continuous learning.
• Effective time management.
• Analyzes specific feedback on performance and acts upon it.
• Takes responsibility for personal training by attendance and active participation in training meetings.
• Works toward obtaining appropriate professional or technical certifications.
Customer Focus
• Understands engagement protocol and expectations, and interacts appropriately with audit customer personnel.
• Responds to customer requests in a timely manner.
• Audit customer values contributions to engagement.
• Develops written communication skills to ensure audience understanding.
• Uses listening skills to build rapport and good working relationships with audit customers.
Teamwork and Leadership
• Cooperates with and values the efforts of other team members.
• Models appropriate behavior to contribute to an effective team environment.
• Interacts with others in a manner demonstrating knowledge of personnel policies and appropriate professional demeanor.
• Facilitates teamwork by contributing to team effort, sharing responsibility for team results, and exhibiting a positive attitude.
• Understands expectations on the engagement team.
• Sets individual goals and prioritizes workload.
Drives for Quality and Results
• Develops good basis business skills and appropriate industry knowledge.
• Seeks opportunities to be creative and innovative.
• Learns about the audit customer's business processes.
• Understands how to identify and evaluate control effectiveness.
• Develops basic interviewing techniques that enable primary risk identification.
• Utilizes 95% of time on assurance and advisory engagements.
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School Attended
- Miami Dade College
- DeVry University
Job Titles Held:
- National Retail Field Representative
- Sales Associate/Assistant Manager
Degrees
- Associate of Arts
- Associate of Arts
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