Accomplished and results-driven sales professional offers 20 years of leadership and account management experience as an integral part of fast-paced sales teams. Strategic thinker and proactive problem solver with expertise in consultative selling and territory sales management.
National account management
Fortune 500 company sales background
Excellent communication skills
Established track record of exceptional sales results
Compelling leadership skills
Cross-cultural sales background
Effective Retail Sales Manager
Retail Marketing Competitive Trend Analysis
Product Launch Event
Planning and Execution
Customer Relationship Management (CRM)
Upselling and consultative selling
Exceptional customer service skills
Product training and placement
Proven sales track record
Successfully grew business by driving revenue dollars up by 20% quarter over quarter.
Helped to promote the on boarding of brand ambassadors which resulted in positive (10%) sales growth and sales strategies.
Served as key contributing member to Leadership team.
National Indirect Account Manager June 2012 to November 2016Verizon Wireless － Gulfport, MS
Defined strategy and business plan for territorial management
Managed a portfolio of 25 accounts, which generated approximately 15,000 new accounts per year.
Collaborated with other account managers to prepare and deliver performance updates and quarterly business reviews.
Trained sales teams on educational products at seminars and special events.
Worked closely with company executives to identify new business opportunities
Planned, created and delivered products, services and sales presentations
Developed and executed annual sales plans and strategies for my territory.
Directed specific strategic initiatives to achieve growth in each door .
Increased sales and brand awareness through training and coaching.
Negotiated prime real estate which increased revenue an avg. of 20% more per month.
Managed on-going communications on a daily basis.
Motivated sales leaders and teams to top performance.
Reduced call in rate by using education of their guidelines.
Trained and inspired teams to be the best.
Achieved exceptional customer experience.
Recommended/ recruited top talent.
Helped create a positive work environment.
Rolled out many go to market strategies such as (app based knowledge checks, product quizzes as well as specific exclusive product launches).
District Leader in Training August 2011 to March 2012Verizon Wireless － Mobile, AL
Identified key growth opportunities for the business through daily trends and analyzes.
Capitalized on industry changes to maximize company revenue.
Managed the day-to-day tactical and long-term strategic activities within the business.
Reduced and controlled expenses by improving resource allocation.
Reviewed and approved billing invoices and expense reports.
Drafted business plans, budgets and quarterly and semi-annual business reviews.
Recruited and hired approx. 10 new staff each year.
Presented company goals and objectives to new hires.
Offered feedback to executive-level management on the effectiveness of strategies, selling programs and initiatives.
Coached and mentored 100+ staff members by offering constructive feedback and taking interest in their long-term career growth.
Established knowledge-sharing processes for 100+ associates throughout the organization.
Retail Store Manager/Assistant Store Manager August 2004 to August 2011Verizon Wireless － Gulfport, MS
Managed a $1m+ sales portfolio.
Achieved 125% of quota within the first year as Sales Manager.
Led sales calls with team members to establish sales and customer retention goals.
Managed sales transactions with a revenue stream of $65 per sub account.
Increased market share by 2% over the course of three years.
Hired and trained all sales staff for new store location.
Resolved an average of 20 customer complaints per month regarding sales and service.
Determined merchandise price schedules and discount rates.
Monitored customer preferences to determine focus of sales efforts.
Generated monthly and annual sales reports.
Created and directed sales team training and development programs.
Resolved customer complaints by exchanging merchandise, refunding money and adjusting bills.
Shared product knowledge with customers while making personal recommendations.
Maintained friendly and professional customer interactions.
Trained in negotiations and time management.
Retail Store Manager August 1998 to August 2004Victoria's Secert － Biloxi, MS
Managed team of 25 professionals.
Reduced and controlled expenses by provided proper training and coaching on the spot.
Increased profits (15%) by developing, initiating, and managing a mentoring program and side by side selling techniques.
Achieved top sales multiple months in a row.
Coached and trained a staff of 25 or more.
Provided a succession development program.
Cross trained all associates in store.
Recruited top talent for store level as well as district level.
Promoted individual development.
Fostered a positive culture/morale for employee experience.
Protected the brand.
Bachelor of Science : Business Administration, 1996University of Southern Mississippi － Hattiesburg, MS, USACoursework in Business Administration and Management
Associate of Arts : Business, 1994Mississippi Gulf Coast Community College － Gautier, MS, USA