Accomplished and creative Fixed Operations Manager possessing multifaceted experience and proven ability to re-energize and restructure organizations, develop strategic initiatives and capture emerging business opportunities. Results-oriented, decisive leader adept at forging lucrative relationships with key partners, vendors and clients. Recognized for turning around struggling company operations to achieve sustained growth as well as growing healthy operations to higher levels. Eager to ........................................
Skills
ADP, Reynold, Dealertrack Software
Business Consulting, planning and Business strategies
Management of large groups under multiple rooftops
Financial responsibility and cash flow management
Analyzing Financial Statements
Organizational Skills
Director level communications and presentation
Business and Budget Development
Inventory Management
Supervisory Skills
Recruiting, Staff training/development
Regulatory Compliance
Work History
09/2019 to 01/2020
National Fixed Operations TrainerDel Grande Dealer Group – Concord, CA,
Traveled United States to deliver Quality Automotive Fixed Operations Training and Business Consulting
Clients spanned from upstate New York to southernmost tip of Texas
Onsite training and Consulting consisted of classroom, workstation, and position responsibility training
Initial consultation and planning meetings were held with Dealer Principle or Executive Level authority
Training plans are developed as foundation to affect desired results and achieve stated goals
Training and consultations are conducted in-store, working with client's front-line employees, and actual customers
Prepared educational materials such as module summaries, videos and informational packets
Improved organizational efficiency and control costs by educating employees on resource and time management
Increased client's profits by 5% to 10% by managing KPI's
01/2013 to 09/2019
Parts and Service DirectorSt. Martin Acquisitions DBA Courtesy Auto Group – City, STATE,
Maintained focus during busy times and delegated tasks to employees to keep businesses running smoothly
Created KPI tracking systems, submitted reports to Executive Team to aid in business decision-making and planning
Liaised with sales, marketing and management teams to develop solutions and accomplish shared objectives
Educated staff on strategies for handling difficult customers and challenging situations
Implemented daily operating procedures to keep stores clean, adequately stocked and well-organized
Assigned jobs to individual employees by considering factors such as previous training, current abilities and general knowledge. Managed 6 managers and their direct reports
Developed, implemented and enhanced employee targets and operational policies to promote productivity and strengthen team performance
Increased Profitability of clients stores by KPI management
Established and optimized schedules to keep coverage and service in line with forecasted demands
Propelled market share to surge ahead of competitors and earn #1 ranking. Presidents Award 5 years
Oversaw employee performance, corrected problems and increased efficiency to maintain productivity targets
Walked through department multiple times each shift to evaluate and correct issues such as cleaning and stock replenishment needs
Recruited, hired and trained over 18 new team members in first 3 years
01/2011 to 01/2013
Service DirectorMusson-Patout Automotive Group – City, STATE,
Optimized operational systems to maintain effective budgets and accurate documentation for permanent records
Oversaw staff development through in-depth trainings, workshops, seminars and other learning opportunities
Developed and implemented variety of innovative policies and strategies to promote staff self-sufficiency
Recruited, interviewed and hired staff members offering exceptional talent and brought great skills to team
Developed, implemented and enhanced employee targets and operational policies to promote productivity and strengthen team performance
Established and optimized schedules to keep coverage and service in line with forecasted demands
Assessed sales reports to identify and enhance sales performance, support inventory oversight and capitalize on emerging trends
Oversaw employee performance, corrected problems and increased efficiency to maintain productivity targets
Walked through department multiple times each shift to evaluate and correct issues
Recruited, hired and trained new team members
Effectively allocated tasks during high-traffic times to keep operations running smoothly and employees focused
Rolled out and coordinated strategic plans, realizing sales revenue increase
Multiplied earnings through sales goal achievement, customer service improvements and commitment to team objectives
Oversaw service operations of 4 rooftops housing Toyota, Buick, GMC, Chevrolet, Chrysler, Dodge, Jeep, Ram as well as all makes collision center that was certified State Farm pro-shop
Trained team members in successful strategies to meet operational and sales targets
01/2004 to 01/2011
Honda Service ManagerKoury Moss Inc. DBA Moss Motors – City, STATE,
Have documented results of total system and process modifications that created, implemented, and administered that resulted in 200+% increase in Gross Profit over six years
Growth has been steady and progressive despite economic challenges
2010 sales increases over 2009 in tires, batteries, and brakes were over 100%
CSE ranking was increased to beyond District and National standards consistently
Net profits increased by over 150+% during this time as well
These improvements have taken place while variable operations had suffered from economic impact
Have accomplished these improvements through implementation of non-conventional business strategies targeting acquisition of new service customers and reduction of defection of service customers while increasing capacity
Have created new business model Express Center as well as two new intangible finance products as part of this action plan and strategy
Have also included revisions to traditional roles of service personnel to new set of responsibilities for each that have allowed this growth with minimal expansion of employee expense
Education
Expected in 2019
Certified Fixed Operations Trainer: David Lewis And Associates - Melbourne FL, GPA:
Expected in
Two Years of Business Administration Study: Business Management University of Southwestern Louisiana - Lafayette, LA, GPA:
Expected in 2018
Level II Parts And Service Director: Stars ID # 002406698 Ford Motor Company STARS Program - Breaux Bridge, LA, GPA:
Expected in
Certified Service Manager: DPTS#197978 American Honda MAP Training Program - Lafayette, LA, GPA:
Expected in
ASE Certified: Automotive Technology Automotive Service Excellence - Lafayette, LA, GPA:
Professional development completed in Certified Service Consultant, Certified Under-Car Expert, Certified A4 Brakes, Certified A5 Suspension, Certified X1 Emissions and Exhaust.
Expected in
: Dealership Management NADA University - Tysons Corner, VA, GPA:
Continuing education in Dealership Financial Management, Service Management, Parts Management, Technician recruitment and retention. Managing by Cash Flow
Expected in
Certification As Insurance Damage Appraiser: Insurance Technical Training Institute - Arlington Tx, GPA:
Professional development completed in Automobile Collision damage and reconstruction.
Expected in
Certification in Acct1, Acct2, Analyzing Financial Statements, Principles of Banking, Bank Operations, Trust And Investments: Financial Services Marketing Operations American Institute of Banking - Lafayette, LA, GPA:
Expected in
High School Diploma: Carencro High School - Lafayette, LA GPA:
Affiliations
Lafayette Business Advisory Board, Lafayette, La. Member Automotive Center of Excellence, Louisiana Technical College, Lafayette, La. Campus-Advisory Committee Member Saint Mary's Catholic Church Parishioner Cajun Jeepers Club Member Team False River Boat Club Founder Harley Owner's Group, Lafayette, La. Member
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School Attended
David Lewis And Associates
University of Southwestern Louisiana
Ford Motor Company STARS Program
American Honda MAP Training Program
Automotive Service Excellence
NADA University
Insurance Technical Training Institute
American Institute of Banking
Carencro High School
Job Titles Held:
National Fixed Operations Trainer
Parts and Service Director
Service Director
Honda Service Manager
Degrees
Certified Fixed Operations Trainer
Two Years of Business Administration Study
Level II Parts And Service Director
Certified Service Manager
ASE Certified
Certification As Insurance Damage Appraiser
Certification in Acct1, Acct2, Analyzing Financial Statements, Principles of Banking, Bank Operations, Trust And Investments
