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National Bid Center Representative Resume Example

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JC
Jessica Claire
Montgomery Street, San Francisco, CA 94105 (555) 432-1000, resumesample@example.com
Professional Summary
To obtain and maintain a position with your company utilizing my skills and experience to the fullest of my ability, for the company's time and interest as well as my own.
Core Qualifications
  • Experience using Salesforce.com
  • Experience using Active Directory
  • Proficient in MS office2007 (excel, word Powerpoint, outlook)
  • Experience using EFI Command Workstation
  • EFI Fiery XF
Experience
01/2012 to Current National Bid Center Representative Your Life Senior Living | Palm Beach Gardens, FL,
  • Provide customer follow up and ask for customer business using applicable tools and established processes Contribute to customer experience by providing project consultation which includes up-selling, offering various options, and ensuring the customer's budget requirements are satisfied Maintain various goals and service levels, such as, close rates, call statistics, and follow up times Provide outstanding customer service via phone to both FedEx Office customers and team members Enter all pertinent data into customer relationship management software program, and Order To Pay software program Input pertinent information into customer databases Assist with mentoring new team members Build and maintain excellent working relationships with field team members in supported region by providing communication and assistance specific to bidding processes.
06/2012 to Current Concierge Firstgroup Plc | Hillsboro, NH,
  • Provides the highest level of customer service to Concierge customers.Answer inquiries, offer suggestions, make reservations and provide descriptive information pertaining to trips, excursions, sporting events, concerts, and plays.Efficiently handle a variety of calls with superior phone etiquette and strong retention of details.Research client requests using the Internet and other resources.Provide research and place reservations on a real-time basis.Document requests and research in case management system.Respond to telephone and email communications from clients in an efficient and professional manner.Provide written and verbal presentation of research to clients.
06/2011 to 02/2012 Customer Service Representative Akzo Nobel N.V. | Jakarta, ID,
  • Provide internal team member support through both phone and chat channels Responsible for adhering to internal quality processes Ensure personal adherence with departmental metrics, including call time and first-call resolution Capable of resolving issues concerned with FedEx Office proprietary software Perform in-depth hardware and software troubleshooting Assist neighboring agents with resolving technical support incidents.
01/2011 to 07/2011 Technical Service Representative Energy Transfer | Kermit, TX,
  • Support client needs by troubleshooting basic IT and technical issues Contribute to overall revenue by identifying opportunities to up sell and cross sell company services Answer high call volume for inbound call center Provide technical support for Domestic and International customers.
  • Prepare and coordinate orders for electronic installation and repairs Support client needs by troubleshooting basic IT and technical issues.
01/2009 to 01/2010 Sales Associate United Wholesale Mortgage Corp. | Pontiac, MI,
  • Responsible for achieving individual sales plan.
  • Drives sales to closure by enthusiastically asking questions and making appropriate product recommendations.
  • Ensures store is stocked, displayed and secured according to plan.
  • Protecting company assets).
  • Accurately operates the POS system and accounts for all transactions (cash, credit, returns).
  • Provides professional customer service in areas such as describing benefits of various lenses and frames, replacing screws, adjusting frames, and quickly identifying other special customer needs.
  • Open and/or close the store according to established guidelines.
  • Displays a gracious, courteous and polite manner when interacting with all customers, service providers and associates.
  • Providing exemplary customer service.
06/2008 to 09/2010 Marketing Consultant The KLM Group Inc | City, STATE,
  • Assist the company with achieving its stated mission through maximizing sales and customer satisfaction.
  • Responsible for developing unique advertising and promotional opportunities for the consumers within his/her territory.
  • Representative is responsible for the successful implementation of all corporate advertising messages and promotional campaigns.
  • Assist the company with achieving its stated mission through maximizing sales and customer satisfaction.
Education
Expected in 2004 High School Diploma | Marion Abramson SR. High School, New Orleans, La GPA: GPA: 3.5
Expected in Present | Eastfield College, Mesquite, TX GPA: GPA: 3.5
Earned 49 credits toward a bachelor of Arts in Secondary Education in Education GPA: 3.5
Skills
Account Management, Accounts Payable/Receivable, Budgeting, Business Development, Client Relations, Cold Calling, Computer Literate, Computer Proficient, Creative Problem Solving, Credit and Collections, CRM Systems, Customer Needs Assessment, Customer Satisfaction, Customer Service, Expense Control, Lead Development, Marketing, MBA, Multi-Task Management, Product Development, Project Management, Reporting, Sales, Statement Billings, 

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Resume Strength

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  • Personalization
  • Target Job

Resume Overview

School Attended
  • Marion Abramson SR. High School
  • Eastfield College
Job Titles Held:
  • National Bid Center Representative
  • Concierge
  • Customer Service Representative
  • Technical Service Representative
  • Sales Associate
  • Marketing Consultant
Degrees
  • High School Diploma