Jessica Claire
Montgomery Street, San Francisco, CA 94105
(555) 432-1000 - - resumesample@example.com - -
(555) 432-1000 - - resumesample@example.com - -
Skills
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Education
Expected in 2011
Cross Cultural Relations:
Youth with a Mission - Untere Dorfstraße 56, 02747 Herrnhut, Germany
Youth with a Mission - Untere Dorfstraße 56, 02747 Herrnhut, Germany
A non-profit organization that works on positively impacting nations all over the world
- Completed a 1 year of schooling with this organization, where I traveled to Germany, Ethiopia and Brazil
- Worked in a 2nd grade classroom assisting with ESL teaching
- Assisted in starting up and running a pre-school for street children who were not in school.
- Managed and taught groups of up to 50 elementary school children
- Gained an understanding and appreciation for diverse cultures
Expected in 2010
High School Diploma:
Rochester Adams High School - 3200 W Tienken Rd, Rochester Hills, MI 48306
Rochester Adams High School - 3200 W Tienken Rd, Rochester Hills, MI 48306
Work History
11/2014 to Current
Museum Experience Manager Knowlton Technologies, Llc – Watertown, NY,
Managing Facilitators and Floor Managers
- Hiring new staff that will compliment the team and museum mission
- Training staff on operating procedures and museum values
- Scheduling staff shifts to cover peaks and lulls in daily operations
- Completing performance reviews with each employee
- Correcting and motivating facilitators in order to keep a positive and productive work environment
- Assume ownership over team productivity and manage work flow to create the best experience for our guests
Oversee Customer Relations
- Investigate and resolve customer inquiries and complaints in an empathetic mannerEnsure the safety of all guests and staff in the building
Maintaining Communication & Successful Systems
- Facilitate inter-departmental communication to effectively provide a productive and encouraging work environment
- Handles money management of tills, safe and change machine
- Completing end of day paperwork that confirms all daily occurrences are correctly recorded (including financial, admission numbers, and facility)
- Maintaining cleanliness of museum as a whole and assuring that facility and exhibits are in working condition
07/2014 to 11/2014
Facilitator Trainer Spirit Mountain Casino – , ,
- Extensively trained new and existing employees
- Set a standard of excellence for new employees
- Encouraged a positive team environment
- Gained conflict resolution techniques
09/2013 to 07/2014
Facilitator Grand Rapids Children's Museum – , ,
- Front desk customer service
- Welcomed guests into the museum
- Handled money and counting down a till
- Sold memberships, event tickets and promoted museum activities
- Kept the museum tidy so all guests could enjoy the museum
- Directed large groups of children when greeting field trips
- Connected with children to have genuine, impactful interactions
- Built relationships with our reoccurring guests
- Worked successfully on a team
10/2013 to 11/2014
Barista MadCap Coffee – City, STATE,
- Developed an understanding of specialty coffee & made quality beverages
- Improved the retail display to become more profitable
- Assisted customers with beverage selection, inquiries and order customization requests
- Controlled line and crowd with quick, efficient service.
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Resume Overview
School Attended
- Youth with a Mission
- Rochester Adams High School
Job Titles Held:
- Museum Experience Manager
- Facilitator Trainer
- Facilitator
- Barista
Degrees
- Cross Cultural Relations
- High School Diploma
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