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Museum Experience Manager Resume Example

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MUSEUM EXPERIENCE MANAGER
Skills
  • Skilled trainer
  • Effective problem solver
  • Creative brainstormer
  • Adherence to high customer service standards
  • Exceptional interpersonal communication
Education
2011 Cross Cultural Relations: Youth with a Mission, Untere Dorfstraße 56, 02747 Herrnhut, Germany

A non-profit organization that works on positively impacting nations all over the world

  • Completed a 1 year of schooling with this organization, where I traveled to Germany, Ethiopia and Brazil
  • Worked in a 2nd grade classroom assisting with ESL teaching
  • Assisted in starting up and running a pre-school for street children who were not in school.
  • Managed and taught groups of up to 50 elementary school children
  • Gained an understanding and appreciation for diverse cultures
2010 High School Diploma: Rochester Adams High School, 3200 W Tienken Rd, Rochester Hills, MI 48306
Work History
December 2014-Current Museum Experience Manager | Grand Rapids Children's Museum | 11 Sheldon Ave NE, Grand Rapids, MI 49503

Managing Facilitators and Floor Managers

  • Hiring new staff that will compliment the team and museum mission
  • Training staff on operating procedures and museum values
  • Scheduling staff shifts to cover peaks and lulls in daily operations
  • Completing performance reviews with each employee
  • Correcting and motivating facilitators in order to keep a positive and productive work environment
  • Assume ownership over team productivity and manage work flow to create the best experience for our guests

Oversee Customer Relations

  • Investigate and resolve customer inquiries and complaints in an empathetic mannerEnsure the safety of all guests and staff in the building

Maintaining Communication & Successful Systems

  • Facilitate inter-departmental communication to effectively provide a productive and encouraging work environment
  • Handles money management of tills, safe and change machine
  • Completing end of day paperwork that confirms all daily occurrences are correctly recorded (including financial, admission numbers, and facility)
  • Maintaining cleanliness of museum as a whole and assuring that facility and exhibits are in working condition
August 2014-December 2014 Facilitator Trainer Grand Rapids Children's Museum |
  • Extensively trained new and existing employees
  • Set a standard of excellence for new employees
  • Encouraged a positive team environment
  • Gained conflict resolution techniques
October 2013-August 2014 Facilitator Grand Rapids Children's Museum |
  • Front desk customer service
  • Welcomed guests into the museum 
  • Handled money and counting down a till 
  • Sold memberships, event tickets and promoted museum activities
  • Kept the museum tidy so all guests could enjoy the museum
  • Directed large groups of children when greeting field trips 
  • Connected with children to have genuine, impactful interactions
  • Built relationships with our reoccurring guests
  • Worked successfully on a team
November 2013-December 2014 Barista | MadCap Coffee | 98 Monroe Center NW, Grand Rapids, MI, 49503

  • Developed an understanding of specialty coffee & made quality beverages
  • Improved the retail display to become more profitable
  • Assisted customers with beverage selection, inquiries and order customization requests
  • Controlled line and crowd with quick, efficient service.
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Resume Overview

Companies Worked For:

  • Grand Rapids Children's Museum
  • MadCap Coffee

School Attended

  • Youth with a Mission
  • Rochester Adams High School

Job Titles Held:

  • Museum Experience Manager
  • Facilitator Trainer
  • Facilitator
  • Barista

Degrees

  • Cross Cultural Relations :
    High School Diploma :

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