Museum Experience Manager Resume Example

Managing Facilitators and Floor Managers

• Hiring new staff that will compliment the team and museum mission
• Training staff on operating procedures and museum values
• Scheduling staff shifts to cover peaks and lulls in daily operations
• Completing performance reviews with each employee
• Correcting and motivating facilitators in order to keep a positive and productive work environment
• Assume ownership over team productivity and manage work flow to create the best experience for our guests

Oversee Customer Relations

• Investigate and resolve customer inquiries and complaints in an empathetic mannerEnsure the safety of all guests and staff in the building

Maintaining Communication & Successful Systems

• Facilitate inter-departmental communication to effectively provide a productive and encouraging work environment
• Handles money management of tills, safe and change machine
• Completing end of day paperwork that confirms all daily occurrences are correctly recorded (including financial, admission numbers, and facility)
• Maintaining cleanliness of museum as a whole and assuring that facility and exhibits are in working condition