I am a Multi-Channel Sales Assistant who is highly energetic, outgoing and detail-oriented. I handle multiple responsibilities simultaneously while providing exceptional customer service over the phone, online, and in-store.
I have consistently exceeded daily sales targets with an average of $2,000 in sales each day. I have also routinely helped as many as 50 to 100 customers each day in a high-volume retail electronics store; as well as received numerous “exceeds expectations” ratings on performance reviews over the years. I have met or exceeded monthly sales goals for 6 months straight.
I answer customers' questions and address problems and complaints in person and via phone. I help customers select a wide range of products that best fit customers' personal needs. I routinely educate customers on product and service offerings, such as Geek Squad protection plans. I offer exceptional customer service to differentiate and promote the company brand as well as consult with customers on the latest styles and trends. I also collaborate with customer service team members to give exceptional service throughout the entire shopping and purchasing experience, as well as build customer confidence by actively listening to their concerns and giving appropriate feedback. And balance the needs of multiple customers simultaneously in a fast-paced retail environment. It was also my duty to inform customers about all product lines and services offered by Best Buy.
I processed an average of over 100 transactions each day in a timely manner. I also helped to maintain visually appealing and effective displays for the entire store. I consulted with customers on the latest toy styles and trends. I kept my department clean and maintained with neat, orderly product displays, as well as completed floor replenishment to guarantee size availability and promote customer satisfaction. I communicated merchandise needs and issues to appropriate supervisors in a timely fashion. I unloaded trucks, stocked shelves and carried merchandise out on the floor for customers.
I opened and closed the studio, which included counting cash drawers and making bank deposits. I carefully maintained over $10,000 worth of studio equipment, as well as monitored studio for adequate quantities of supplies. I cropped, manipulated and performed color-balance for final images, and improvised photographic methods and techniques as situations called for it. I ensured that my staff conducted all photo shoots in a calm and professional demeanor, as well as assisted them with product styling, prep and post production.
I was part of a team that guaranteed all freeze-dried chromogenic LAL samples produced by BioWhittaker met stringent FDA quality control standards. I worked closely with biological technicians, technologists and other scientists in the LAL freezing process. I drafted requests for proposals and statements of work each week. I examined many thousands of LAL samples while maintaining required laboratory safety protocols.
EMT Certificate (not current)
EMS Driver Certificate (not current) EMS Specialist Certificate (not current) Coursework in Fire and Emergency Management
EMS Specialist Certificate (not current) Coursework in Fire and Emergency Management
Coursework in Fire and Emergency Management
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