MRO Customer Service Representative Resume Example Lufthansa Technik Components

MRO - CUSTOMER SERVICE REPRESENTATIVE

Professional Summary

Motivated professional well-versed in building productive relationships, resolving complex issues and winning customer loyalty.

Hardworking CSR -MRO, years of experience working with Aircraft components, Sales, Travel retail stores and Airlines.

Trained in project and time management with knowledge of organization , sales and proven multitasking abilities.

Committed to maintaining professional relationships with clients to increase profitability and drive business results.

Skills

Word, Excel, Microsoft, Power Point, Outlook and Social Media Resources and
Programs - SAP, C-NOTE, POS
Ads, Purchasing, receiving and advertising.
International sales support, report preparations, complaint resolution/
Sales expertise
Good Listening Skills

Stocking And Replenishing
Customer Service
Inbound And Outbound Calling
Order Fulfillment
Credit Card Processing

Work History

01/2017 - 03/2020MRO - Customer Service Representative | Lufthansa Technik Components - Miami Lakes, Florida

T/CA 63 (PDCOM AMERICAS) Customer Service MRO -Target Team Period from, Ensure timely and accurate release of notifications, clarifying part-and serial numbers and processing subcontracting units for a close loop accounts and reporting to the team and manager Understand and determine strategies to improve customer service and communicating delay for component maintenance to Lufthansa clientele.
In addition, process request-related customer complaints.
Creating invoice and ensuring shipment to customer.
Processing and completing loan/ exchange, processing manufacturer guarantee claims for customer material, processing scrap replacement for customer property.
Receiving customer feedback and classifying for processing, starting special investigation on active aircraft components.
Attend and host performance team meetings and training with upper management.
Responsible for perfect functioning of customer interface while considering contractual service agreements and internal Key Performance Indicators Be proactive with customer in all related inquiries, claim and discrepancy resolution .Able to communicate with customers via email, phone, and online support as well as colleagues.
Advised Customers in finding the right solution and pro-actively sell Customer oriented services Possess knowledge of Windows, SAP and C-note Perform support functions and deputized duties as directed.
All other duties as assigned or required as releasing (VPOE, VPOK), rescheduling, emails, reminders, EO, Shop finished, approvals, clarifications, exchanges, subcontracting, BV , ZK, etc.
Ability to identify our customers (AAY OR 1LT OR 1TU OR 0MG OR 4UA OR DAL OR LTL OR UPS OR SWA OR AAL OR USA OR CMP OR UAL OR TAM OR VRN OR FDX OR GLO OR 1RR OR 4MW) and provide the best service in their need in a timely manner.
Cultivated customer loyalty, promoted repeat customers and improved relationship .

01/2013 - 01/2016Duty Free Manager | I.C.D.F - Doral , FL

Team managers plan, monitor and maximize retail budgets and product inventory, purchasing and sales.
They may work closely with regional managers to coordinate and determine cost- effective marketing, Customs clearance including Bonded and non- Bonded merchandise.
Display merchandise by vendor, set visuals Create monthly promotions following company guidelines Use company software to draft proposals and research and track products.
Suggested new products that increased earn in 23 percent.
Team player and promote company cohesion respecting my working area.

01/2006 - 12/2012Manager | Duty Free Americas, D.F.A - Miami, Florida

Completes store operational requirements as opening, closing, scheduling, assigning employees.
Ensures availability of merchandise and services.
Maintains store staff job results by coaching, counseling, and disciplining employees; planning, monitoring, and appraising job results.
Achieves financial objectives as reaching annual and quarterly goals; scheduling, Inventories and analyzing variances; initiating corrective actions to avoid company loss.
Identifies current and future customer requirements at MIA by establishing relationships with potential and actual customers, Markets merchandise by studying advertising, sales promotion, and display plan.
Protects employees and customers by providing safe and clean store environment.
Maintains stability and reputation by complying with legal requirements.
Maintains professional and technical knowledge by attending educational workshops; reviewing professional publications; establishing personal networks; participating in professional societies.
Maintains operations by initiating, coordinating, and enforcing program Maintain and utilize surveillance equipment.
Follow Company Guidelines.
Improved operational planning and business frameworks to enhance resource utilization and reduce waste.
Controlled costs and optimized spending via restructuring of budgets for labor, capital assets, inventory purchasing and technology upgrades.

01/2000 - 01/2005Shift Manager | American Airlines - Miami, FL

Interact directly with travelers and work to ensure smooth arrival and departure processes.
Training employees, primarily greet passengers, handle airline-related inquiries, and resolve customer issues.
International security offers Behavior Detection and inspection of Level one, two inbound and outbound flights.
Support the staff and follow TSA and FAA cargo security requirements.
Support ticket Counter, FIS co-mail (cargo) Service, Baggage Service Representative Gate Agent, Special Services Request (SSR), Wheelchair Assistant, Unaccompanied Minors Meet and Assist (VIP) Expedite process through Federal Inspection Services (FIS) Passenger Services International Passenger Assistance .Back Office Support Clerk.
Managed schedules, accepted time off requests and found coverage for short shifts.

Education

2009Criminal Justice Administration , MDCC -Florida International BS:

Work related Trainings. Customer Service trainings, logistics trainings (offers exchanges, releasing clarifications, etc

MKG –NESTLE –Marketing for TARGET Stores in South Florida -2012-2013

Travel Retail Market Managements Trainings at Duty Free.

International Maritime License STCW 95 requirement to work at Cruise Lines or Ferries

Fire Fighter Level 1, CPR 2016-2018, BLS Certification EVOC Licensed - Emergency Vehicle Operation

Crowd Management training, Passenger safety, Crisis Management, Human Behavior

Seminar in Luxury Goods, Fragrances, Liquors and Tobacco, Cosmetics and Treatments. Seminar in business field as management, organization, and administration

Training in Marketing Techniques using Ads, Public-Private Network

1995Graduated in Religious Culture:

07/1992Dental School, Cuba Graduated Dental School: Orthodontic Dental Prosthesis

Resume Overview

Companies Worked For:

Lufthansa Technik Components
I.C.D.F
Duty Free Americas, D.F.A
American Airlines

School Attended

Criminal Justice Administration
Dental School

Job Titles Held:

MRO - Customer Service Representative
Duty Free Manager
Manager
Shift Manager

Degrees

BS :
Graduated in Religious Culture :
Graduated Dental School : Orthodontic Dental Prosthesis

MRO - Customer Service Representative Resume Example

Resume Score: 80%

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