LiveCareer-Resume

moving helper resume example with 9+ years of experience

Jessica Claire
, , 609 Johnson Ave., 49204, Tulsa, OK 100 Montgomery St. 10th Floor
Home: (555) 432-1000 - Cell: - resumesample@example.com - -
Summary

Customer Service Representative with over 3 years of experience in a call center setting, including sales, tech support, and customer care. Familiar with major customer care software, conflict resolution, and possess a positive attitude. Aiming to use my proven skills to effectively fill the role in your company.

Skills
  • Invoice verification
  • Wrapping and boxing
  • Packing expertise
  • Materials handling and transport
  • Lift up to [Number] pounds
  • Able to lift up to [Number] pounds
  • Neatness
  • Resourcefulness
  • Careful handling
  • Scheduling proficiency
  • Vehicle maintenance
  • Inventory organization
  • Shipping and receiving
  • Product verification
  • Report creation
  • Report generation
  • Microsoft Office expertise
  • Call Center Operations
  • Product organization
  • Retail sales customer service
  • Inbound and Outbound Calling
  • Data evaluation
  • Clerical support
  • Problem-solving abilities
  • Sales expertise
  • Customer relations
  • Adaptive team player
  • Quality control
  • Issue and conflict resolution
  • Decision-making
  • Communication
  • Multitasking
  • Customer service
  • Microsoft Office
  • Basic math
  • Excel spreadsheets
  • Understands grammar
  • Professional and mature
  • Strong problem solver
  • Resourceful
  • Schedule management
  • Self-starter
  • Microsoft Word
  • PowerPoint
  • Android and IOS proficient
  • 10key
Experience
04/2021 to Current
Moving Helper Akzo Nobel N.V. Strongsville, OH,
  • Helped clients completing stressful moves by being professional, supportive and efficient.
  • Met strict deadlines by working quickly to pack, load and transport belongings.
  • Protected customers' items from damage with proper padding and bracing.
  • Lifted as much as [Number] pounds alone and higher weights with team-based techniques.
  • Upheld company standards for professionalism by maintaining neat appearance and keeping vehicle clean.
  • Walked through customer sites with checklists to verify job completion.
  • Cleaned job sites and properties of packing material after loading trucks with boxes and furniture weighing up to [Number] pounds.
  • Followed customer instructions about placement of items and special considerations for handling.
  • Loaded completed orders on pallets according to delivery numbers.
  • Operated forklifts and pallet jacks to move, pick up or store products.
  • Moved over [Number] customer boxes weighing up to [Number] lbs to and from trucks.
  • Protected items by wrapping in cling film, padded moving blankets and tape.
  • Secured items in truck by strapping over protective padding.
  • Braced, padded and supported shipments to prevent shifting and damage.
  • Protected furniture by disassembling easily damaged parts, detaching headboards from bed frames and securing loose or unstable components.
  • Planned safe and practical routes based on traffic patterns, weather conditions and company policies.
  • Inspected packages per shift to determine product or package damage.
  • Drove truck safely to deliver items in original condition to destination.
  • Planned and followed most direct route to save time and mileage on company trucks.
  • Transported furniture and up to [Number] boxes using hand truck.
  • Communicated with customers daily to convey information regarding shipping times, insurance and delivery costs.
  • Maintained safe driving habits to protect property and general public on roadways.
  • Planned efficient routes and adjusted strategies based on current weather and traffic information.
04/2012 to Current
Tattoo Artist Dupont De Nemours Inc. Kinston, NC,
  • Maintained areas neat and clean and equipment sanitized.
  • Provided clean, high-quality work at all times.
  • Developed custom tattoo designs for customers.
  • Received and processed customer payments.
  • Used photographs and sketches from customers to develop ideas.
  • Worked closely with other staff to increase customer satisfaction with design creation and services.
  • Created permanent tattoos using indelible, non-toxic ink.
  • Used social media to promote work to target audience.
  • Clearly communicated updates and concerns to appropriate team members and managers.
  • Incorporated fine oils and acrylics to create custom paintings and murals.
  • Designed inspiring concept art while maintaining accurate scale and architectural standards.
  • Operated [Type], [Type] and [Type] equipment to create [Type] artwork and [Type] products.
09/2014 to 09/2016
Customer Service Representative Wolf Industrial Systems City, STATE,
  • De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
  • Educated customers on special pricing opportunities and company offerings.
  • Fielded customer complaints and queries, fast-tracking them for problem resolution.
  • Provided outstanding service to new and long-standing customers by attending closely to concerns and developing solutions.
  • Assessed customer account information to determine current issues and potential solutions.
  • Asked probing questions to determine service needs and accurately input information into electronic systems.
  • Informed customers about billing procedures, processed payments and provided payment option setup assistance.
  • Built client rapport while accurately processing repair documentation and troubleshooting technical discrepancies through completion.
  • Recommended improvements to products and services to mitigate complaints.
  • Reviewed account and service histories to identify trends and issues.
  • Answered customer questions about products and services and recommended appropriate solutions.
  • Built and maintained knowledge of evolving product and service offerings to promote additional sales to existing customers.
  • Educated customers on product features and technical details to highlight benefits.
  • Generated quotes, processed payments and documented customer communications.
  • Followed up with customer to identify and resolve service, account or technical issues and maintain satisfaction.
  • Negotiated prices and set up contracts to finalize sales agreements.
  • Called potential customers to assess business needs and present value propositions.
  • Listened to customer needs to identify and recommend best products and services.
  • Drove sales of company products and services by meeting with customers using strategic and organized approach.
09/2012 to 09/2014
Mechanic CMP City, STATE,
  • Executed preventive and corrective maintenance on work trucks and other vehicles.
  • Monitored shop equipment to maintain safe working condition.
  • Kept detailed records of repairs, labor involved and parts used.
  • Conveyed troubleshooting diagnosis to customer and outlined proposed repair plan and associated costs.
  • Assisted drivers by safely directing vehicle backward to position correctly.
  • Performed maintenance inspections, tune-ups, oil changes and other key services.
  • Performed troubleshooting and diagnostic procedures to locate source of malfunctions.
  • Used diagnostics and troubleshooting tools to identify failures and equipment issues.
  • Checked vehicle mileage and determined necessary maintenance, including belts, fluids flushing or gasket replacements.
  • Conducted test drives before and after repair services.
  • Reviewed brakes and assessed whether pads needed replacement, discs should be turned or other service requirements.
  • Completed standard inspections to assess wear and damage to vehicles.
  • Removed old oil, replace filters and added correct amount of new oil.
  • Examined all critical vehicle systems and parts to determine appropriate repairs and costs.
  • Conducted inspections and tests to verify safety and compliance with emissions limits.
  • Assessed vehicle symptoms and malfunctions to support troubleshooting and diagnoses.
  • Helped customers achieve even wear on tires with timely rotation and balancing.
  • Assessed tread depth and discussed safety levels with customers.
  • Utilized standard procedures to conduct accurate emissions tests.
Education and Training
Expected in 2016
GED:
GED ID - Ogden, ID
GPA:

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Resume Overview

School Attended

  • GED ID

Job Titles Held:

  • Moving Helper
  • Tattoo Artist
  • Customer Service Representative
  • Mechanic

Degrees

  • GED

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