MORTGAGE SERVICING SPECIALIST II / OPERATIONS PROJECT ANALYST
To secure a position with an organization that will enable my marketing, management, problem resolution, analytical, technical and communication skills to be used to help build sustainable competitive advantage and improve company performance.
05/2008 to Current
Mortgage Servicing Specialist II / Operations Project AnalystBANK OF AMERICA – PLANO, TX
Key Results: Analyze, audit and forecast data gathered from reporting for updates with the executive management team.
Develop resolutions or alternative methods on reporting data to secure the service line agreement (SLA) with our investors (clients) Fannie Mae and Freddie Mac Pipeline are met timely.
Confer and resolve concerns to ensure successful functioning of newly implemented systems or procedures within the Fannie Mae and Freddie Mac Pipeline.
Conduct on-site observation to ascertain unit function, work performed, and methods, to maintain the purpose of meeting the goals for the SLA Record audit findings, prepare recommendations for implementation of new systems, procedures, or organizational changes to enhance the department to exceed the scorecard goals for the SLA.
Prepare manuals, procedures and train workers in use of maintaining up to date on new reports, procedures or delegations, according to organizational policy and investors.
Design, evaluate, recommend, and approve changes of forms and reports analysis.
Attend meetings daily or conference calls on the updated SLA status and provide feedback of the workflow and resolutions to improve the SLA accordingly.
Create a work action plan from work analysis, policy and procedures, such as organizational change, communications, information flow, integrated production methods, inventory control, or workflow analysis.
01/2005 to 10/2007
Bankruptcy Team ManagerNational bankruptcy services – Dallas, TX
Key Results: Notified Attorney or Local Counsel of update figures and monitor for hearings results on the escalated portfolio.
Prepared all necessary proceedings to prep Attorney or Local Counsel for Hearings.
Reviewed Chapter 11 and 13 Plans, Proof of Claim, file Objections to the Plan, Defense Objection to Claim and review Trustee Pay All cases.
Advised Team Members on escalated issues on the negotiation of terms in defense of the Motion to Sell and Motion to Reinstate the Stay or Vacate the Dismissal Order.
Worked Other Exceptional Litigation and Objection to Claims that arise.
Closed cases upon review completion of Escalated Orders or Stipulations upon research and verified payment information on Client's System for Payment History were correct.
Conferred with in-house referral analyst, monitoring or default specialist to ensure all actions have been completed.
Updated comments of all action taken upon any case on our client's system and our Bankruptcy System.
Escalation Liaison for all urgent matters from the Client, Local Counsel, Debtor's Attorney, and in-house Attorneys Negotiated terms of all Agreed Orders, Consent Orders, and Adequate Protections assigned on escalation files.
Audited results and created Motion for Relief's, Abandonment, Adequate Protections, Stay Relief Modifications, Consent Orders, Objection to Claims, Objection to Plans, Adversaries, RESPA, "Qualified Written Request", Discovery Request, Motions to Deem Current and Other Exceptional Litigations for Chapter 7, 11 and 13 Bankruptcy cases upon the filing.
Conducted daily meetings to relay the plan of action for that day, as well as, held monthly team meeting to discuss how the previous month's Metric were met and how we forecast to meet the goals set for the next month.
Audited and monitored the process of the Team's referrals for Countrywide, Citi Mortgage, Litton and other Portfolios.
Managed a Team Members of 20 or more employees.
Counseled Team Members for disciplinary actions and completed reviews of Team Members for evaluation purposes.
Examined weekly reports ensuring the Team meets all necessary deadlines and all Metrics goals according to our Statement of Work with our clients.
Trained incoming new hires for Bankruptcy Administrator Position.
Coordinated refresher courses for Seasoned Staff Members.
Created a Training Manual on Client Specific Metrics.
internal revenue service -dallas, TX.
01/1999 to 01/2005
Key Results: Developed streamlined procedures that decreased labor time and eliminated redundancies in reporting for audits.
Identified and interpreted tax laws, determined proper classification of liabilities, prepared abatements, if applicable and verified the debt; and or is it subject to discharge.
Ensured the interest of the government was upheld by reviewing of all documentation via PACER, AIS, ALS, ADS and IDRS Monitored compliance with court payments and post-petition filings, have vast knowledge of tax laws and regulations, and analyzed court documents, proposed plans, Proof of Claim, and tax account information Identified compliance issues and release of Notice of Federal Tax Lien, reviewed and took actions on Non-Master files, Trust Fund Recovery Penalty and posted payment on monthly basis from the Trustee to Debtor's Account Maintained disclosure to taxpayer's right to privacy.
Ensured all actions are taken to maintain the Bankruptcy Automatic Stay intact without knowledge of breach.
Receive and processed Tax Returns Resolved refund issues, verifying payments and are properly applied, transferring misapplied payments Served as computer liaison for the Bankruptcy department on detail assignment for two years, ensured closure of bankruptcy cases; ran IIP to ensure TC 520's were on all new incoming bankruptcy cases and liaison for the ADS system to ensure files were discharge accurately Interacted with taxpayers, Taxpayer's Attorney, Judges, Trustee's Offices, and Government Attorney to resolve extraordinary issues as they arise.
Displayed "World Class" Customer Service to internal and external customers.
Master of Business Administration: Project Management
devry UNIVERSITY - university of phoenix - dallas, tx
Doctoral Candidate: Doctor of Management in Organizational Leadership in Information Technology
university of phoenix - dallas, tx
Bachelor of Science: Information Technology18
jackson state UNIVERSITY - MS Information Technology
Bachelor of Arts: Political Science / Pre-LawPolitical Science / Pre-Law
ADS, analyst, AS/400, Attorney, C+, Client, clients, Customer Service, documentation, Dreamweaver, executive management, filing, forms, Microsoft FrontPage, Government, Information Technology, inventory control, Leadership, Litigation, MAC, meetings, Microsoft Access, Microsoft Excel, Microsoft Outlook, Microsoft PowerPoint, Microsoft Project, Microsoft Visio, Windows 9, Windows, Windows 2000, Windows ME, Windows XP, Microsoft Word, MS DOS, negotiation, next, Oracle, Organizational, Computer Programming, reporting, research, SLA, Tax, Vista, Visual Basic, workflow analysis, workflow, Written