Excellent customer service skills acquired through ten years in reputable business industries along with strong analytical skills
Human Resources Associate with comprehensive background in employee relations, recruiting, compensation and benefits.
Organized Human Resources Assistant possessing strong interpersonal skills. Creates business partnerships and builds trust with managers and employees to create a positive work environment.
Excellent attention to detail
Proficient in Microsoft Word, Excel, Outlook, and PowerPoint
Extensive critical thinking skills, and the ability to work independently or as a team player and maintain confidentiality at all times.
Performance management systems
Mortgage Resolution Specialist-Contract, 03/2013 to 08/2014 Bank of America, N.A – Pittsburgh, PA
Respond to inquiries/formal complaints from foreclosure lawyers and coordinate with senior staff and other internal parties, as necessary, to ensure activities related to one or more-pre/post foreclosure areas are completed timely and accurately.
Update systems regularly to insure most recent collection activity is tracked. Participate in discussions with business units/vendors, as necessary, via in-person meetings, phone calls and emails to resolve escalated or time sensitive collection issues.
Participate in discussions for improving activities related to the business unit by suggesting ways to realize process efficiencies based upon feedback and observations.
Assist in the implementation of new or revised processes and procedures. Perform special projects as needed.
Recruiter, 11/2012 to 03/2013 Integrative Staffing Group – Moon Township, PA
Determine applicant qualifications by interviewing applicants; analyzing responses; verifying references; comparing qualifications to job requirements Post job advertisements; contacting recruiters, utilizing newsgroups and job sites.
Conduct background checks.
Process employee applications, maintain I9's, update company database, drug screen Worked with managers and vendors to fill orders and place qualified candidates within the agency Responsibilities included; documenting and submitting new hire information pertaining to pre-employment screenings and interviews, maintaining the executive calendar and scheduling phone and in person interviews Avoid legal challenges by understanding current employment legislation; enforcing regulations with managers; recommending new procedures; received certificate in legal training.
Executive Legal Assistant-Contract, 03/2012 to 07/2012 FedEx Ground Corporate – Robinson, PA
Report to the Managing Attorney, scheduled professional meetings, coordinated travel, and other administrative duties.
Maintain confidential files consisting of employee termination, severance letters, and unemployment compensation.
Assist compliance specialist with completing travel expense reports, organization of legal files, and preparation of documents concerning corporations, partnerships and business enterprises.
Member Service Representative-Senior Markets, 11/2008 to 11/2011 Highmark BCBS – Pittsburgh, PA
Work with Medicare insured members 65 years and older.
Adhere to and explained complex process such as enrollments, conversion applications, disenrollment, re-enrollment/reinstatements, appeals and grievances to members.
Handle high call volumes daily, meeting quality goals monthly.
Investigate claims, benefits and membership issues, Identified complaints and quality of care issues.
Recognized by Supervisor among my peers and assigned to mentor and train newly hired employees.
Initiate written and verbal contact with providers, customers, accounts, physicians, insurance companies and internal departments to resolve customer problems.
Executive Human Resources Assistant, 02/2006 to 08/2008 Giant Eagle – Fox Chapel, PA
Report to the Director of Human Resources daily
Responsibilities included: Documenting and submitting new hire information pertaining to pre-employment screenings, maintaining the executive calendar, scheduling in person meetings and phone interviews
Create and maintain a centralized record to track MVR and background checks for new hires (prior records in multiple locations)
Process payroll that consist of hourly entries, vacations, and holiday pay
Edit confidential documentation consisting of employee termination, severance letters, workers compensation and unemployment compensation.
Associate of Science: Business Administration, 2008 Pittsburgh Technical Institute - Oakdale, PA Science Business Administration Courses:
Spreadsheet Applications, Business Law, Business Math, International Business, Psychology, Health and Human Services, Speech, E-commerce, Human Resource Management, Small Business Management
Customer Service Management, Peachtree Accounting, Financial Analysis, Health and Wellness, Business Solutions, Business Marketing
Administration, Business Law, Business Management, Business Solutions, Customer Service, Maintain and Update confidential documentation, E-commerce, Event management, Financial Analysis, HRIS, Human Resources, E-Verify, Insurance Verification, International Business, Legal, Generate letters, Marketing, Math, Schedule travel and Meetings, Mentor newly hired employees, Microsoft Office, Payroll, Peachtree Accounting, PeopleSoft, Psychology, Scheduling, Speech, Spreadsheet documentation, Conduct phone screenings, Written and Oral Communication