mortgage loan specialist resume example with 13+ years of experience
JessicaClaire
Montgomery Street, San Francisco, CA94105609 Johnson Ave., 49204, Tulsa, OK
Home: (555) 432-1000
Cell:
resumesample@example.com
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Professional Summary
Results focused management professional offering 8 years of progressive leadership experience. Organized and diligent, with excellent written, oral and interpersonal communication skills.
Mortgage Loan Specialist, 04/2013 to Current Flagstar Bank – Wabash, IN,
Collecting delinquent payments by contacting borrowers by letter and phone calls, and arrange payment plans to return loans to current status. General follow up on promised payments.
Corresponding with attorneys regarding Bankruptcy, Foreclosure, and all other legal matters requiring legal advice.
Maintaining delinquency records and updating management with current collection activity.
Correspond with attorneys regarding legal litigation including but not limited to foreclosure and bankruptcy proceedings.
Mailing late notices, delinquency notices, HUD required notices for homeowners counseling, demand and acceleration letters as required by policy, procedure and investor/insurer.
Reporting delinquency to Board of Directors, management, mortgage insurers, investors and HUD when applicable.
Requesting property inspections as applicable or when required by investors and management as well as appraisals for loans recommended for foreclosure.
Recommending board-up, wire-up and winterization of abandon property as well as discontinuance of utilities.
Recommending foreclosure or classification of loans
Review and analyze incoming documents for completeness. Prepare 30 and 15 day HAMP letters. Associate to update all key steps and templates in LPS/LMC.
Perform initial review of all loans in active status. Review docs to ensure all outstanding conditions are received and uploaded to LMC.
Work in conjunction with the Asset Managers on Component Servicing required reports, i.e. Exception reports, Action Plans, Weekly Updates that directly impact the resolution strategy of the loan.
Draft and send various correspondences to borrowers, such as introduction letters, option letters, acknowledgement letter, etc.
Gather and pull required workout information, such as escrow analysis, credit reports, and tax transcripts.
Follow up with the Asset Manager on returning the signed docs by fax and the originals by MAIL.
Order FCL fees and costs if applicable.
Update tasks in servicing system.
Create workout scenarios in RAMM.
Perform initial review of all loans in active status. Review documents to ensure all outstanding conditions are received, upload documents to Loss Mitigation model, and update document checklist.
Special projects as assigned by the Asset Manager or Manager of Asset Management.
Associate must be able to generate repayment and special forbearances manually.
Mortgage Servicing Specialist I/ Customer Relationship Manager, 08/2010 to 09/2012 Bank Of America – City, STATE,
Work with many customers dealing with default or non- default loans.
Processing routine transactions, documenting loan history, responding to customers, investor or other 3rd party inquires.
Work on loan modification status using Making Home Affordable Program through both inbound and outbound calls.
Provide customers with knowledge on different mortgage loans.
Discuss personal financial information, explaining payment and modification terms while navigating through multiple computer applications.
Work in a relationship-based environment; manages relationships within the internal department and with business partners
Insure document compliance and security perfection, as well as collateral monitoring and maintenance and Implement procedures to meet production deadlines, successfully executes service level agreements
Display excellent written and verbal communication skills
Underwrite loans for non-hamp and other in house modifications.
Manager, 03/2007 to 03/2010 AT&T – City, STATE,
Answered inbound calls in support of customer needs.
Conveyed in a reassuring manner step by step instructions to resolve application, billing and repair issues.
Reviewed and issued audits on account information and processes.
Performed queries in multiple databases.
Maintained excellent customer relations and developed customer rapport.
Managed 8-10 Service Consultants responsible for day to day activities for Bellsouth Business customers including sale of additional products.
Sold all products in the line of business such as DSL, Cable television, and cell phone services
Ensure Team meet customer service and sales metrics monthly. Manager Wannado City-City of Sunrise, FL July 2005 to April 2007 Maintained excellent customer relations and developed customer rapport
Diplomatically resolved customers complaints on as-needed basis
Ability to follow instructions well and make decisions with no supervision
Motivated and supervised 15+ employees on daily basis
Maintained all record-keeping procedures without error
Delegated responsibilities to employees to meet company's expectations
Facilities areas develop and equip building to meet the needs of our customers fully in the most cost effective and environmentally responsible ways.
Education
High school Diploma: , Expected in 2008 to Broward College - Davie, FL GPA: Broward College - Davie, FL 2005 to 2008 High school Diploma
: , Expected in 2004 to Piper High School - City of Sunrise, FL GPA: Piper High School - City of Sunrise, FL 2000 to 2004
Loans, Mortgage, And Sales, Audits, Customer Relations, Customer Service, Databases, Excellent Written And Verbal Communication Skills, Inbound And Outbound, Maintenance.
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