Mortgage Loan Servicer Resume Example

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Jessica Claire
  • Montgomery Street, San Francisco, CA 94105
  • Home: (555) 432-1000
  • Cell:
Professional Summary

Seeking a mortgage banking industry position that will allow me to utilize my customer, administrative, and banking skills to improve operations, increase profitability, and enhance growth.

Versatile professional specializing in customer service, processing and servicing standards. Excellent communicator and decision maker with a strong eye for detail and a proactive nature.

Highly skilled with expertise in data accuracy and security. Hardworking professional with over 18 years of assisting clients, collaborating to team success, and meeting goal expectations.

Over 10 years of loan expertise and payment negotiation. Excellent track record of explaining complex financial information in simplified terms to foster client comprehension. Knowledgeable with Encompass application. Proven success in leadership, operational excellence and organizational development with keen understanding of elements of banking business.

  • Membership in the National Society of Leadership and Success 2019.
  • Collaborated with team of 12 in the development and testing of Charge Off Depository processes 2010-2012.
  • Nominated for Advocacy and Going Above and Beyond awards for excelling and encouraging creative work environments 2015 -2016.
  • Completed 12 week Orange County Civilian Policy Academy 2018.
  • Information Verification
  • Problem resolution
  • Knowledge of Encompass
  • Customer service
  • Bilingual

Work History
Mortgage Loan Servicer, 03/2020 to Current
Nrl Federal Credit UnionAlexandria, VA,
  • Pre-underwrites loan income, asset documents, purpose, ownership, etc. to verify validity of information provided in loan application ensuring loan underwriting and product guidelines are met.
  • Reviews credit reports for OFAC, address or other alerts.
  • Determines if new accounts have been opened/debt balances have increased, clears alerts and requests explanation from member.
  • Initiates welcome call and email to borrower upon receipt of loan file.
  • Sets expectation with borrower on loan process and keeps them informed of loan status.
  • Orders appraisals or other valuation sources.
  • Orders title searches and reviews to verify lien position and clear title; works with corresponding title agents and/or members to cure any outstanding issues.
  • Requests verification of employment, deposits, rent, mortgages and home insurances.
  • Orders and reviews flood reports and property surveys. Orders corresponding insurance as necessary.
  • Requests documentation from member as required b Underwriting team.
  • Receives, reviews and validates incoming documents.
  • Discusses rate with members.
  • Proactively communicates with members, real estate agents, insurance agents, and title agents to ensure timely closings on mortgage and home equity loans.
  • Imaged and scanned documents received from clients and vendors while ensuring accuracy and completion of all documents.
  • Back up to Loan Document Specialist in preparation of disclosures.
  • Available on call queue daily.
  • Set up, stored and updated customer files, department records and regulatory paperwork.
  • Assessed customer account histories to determine previous compliance with payment plans and loan terms.
  • Collected and compiled paperwork such as title abstracts, insurance paperwork, loan files and tax histories.
  • Complied with regulatory requirements, including Bank Secrecy Act, Anti Money Laundering, OFAC, USA Patriot Act, Privacy Act and Community Reinvestment Act.
  • Reviewed and edited loan agreements to promote efficiency and accuracy.
  • Handled over 50 calls per day to address customer inquiries and concerns.
Mortgage Loan Processor , 08/2019 to 03/2020
Country FinancialAlpharetta, GA,
  • Set up, stored and updated customer files, department records and regulatory paperwork.
  • Consulted with outside vendors to identify and resolve loan closing issues.
  • Verified credit histories, personal references and employment backgrounds for each applicant.
  • Reviewed and validated details of loan applications and closing documentation.
  • Collected and compiled paperwork such as title abstracts, insurance paperwork, loan files and tax histories.
  • Maintained compliance with privacy and security requirements, as well as federal statutes covering Conventional, FHA and VA mortgage products.
  • Upheld complete confidentiality of all submitted information according to release guidelines.
Collection Specialist, 01/2002 to 08/2019
CarepathrxPA, State,
  • Communicates with members and crew members to provide loan account and service information.
  • Handle all operational processing request from Accounting Department.
  • Quality controls checks and balances for daily operating account and loan payments.
  • Process depository charge off files, resolve all issues with charge off depository transactions.
  • Creates and updates procedures as needed.
  • Quality control recovery loan transactions.
  • Monitor and resolve member and crew member inquires related to mortgage and consumer loan products.
  • Properly document all accounts with specific instructions.
  • Work with other team departments and assist in testing and training when needed.
  • Handle all emails, faxes and internal chat messages for prompt handling of request.
  • Responsible for all third-party communication related to loans and depository accounts.
  • Complete all account notifications and closures due to CU loss
Bachelor of Science: Business Management, Expected in 07/2020
University of Phoenix - Tempe, AZ

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Resume Overview

School Attended
  • University of Phoenix
Job Titles Held:
  • Mortgage Loan Servicer
  • Mortgage Loan Processor
  • Collection Specialist
  • Bachelor of Science

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