Mortgage Loan Originator Assistant Licensed Resume Example

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Jessica Claire
  • , , 100 Montgomery St. 10th Floor
  • Home: (555) 432-1000
  • Cell:

Hardworking and reliable Licensed Mortgage Loan Originator Assistant with 3 years of experience in the Mortgage industry. Highly organized, proactive and punctual. Always ready to learn. Adept at planning and working with clients. Committed to accuracy and financial success.

  • Communication
  • Friendly, positive attitude
  • Coordination
  • Organizational skills
  • Computer skills
  • Analytical
  • Work ethic
  • Clerical
  • Time management
  • Certified Mortgage Loan Originator
  • Credit check knowledge
  • Client account management
  • Advanced MS Office Suite knowledge
  • Microsoft Office
  • Excel spreadsheets
  • Resourceful
  • Strong problem solver
  • Fast learner
Mortgage Loan Originator Assistant Licensed, 02/2018 to Current
DHI MortgageCity, STATE,
  • Check applicant credit, personal references and employment histories.
  • Assist the MLO in converting prequalification to applications in the LOS.
  • Assist the MLO in ordering appraisals, title, verifications etc.
  • Assist the MLO in returning phone calls when appropriate.
  • Monitor pipeline reports daily for status of applications and communicate with processors weekly/daily to make sure all loans are moving through the approval process
  • Ensure that all loan paperwork is complete and accurate
  • Provide regular updates to all parties on loan status.
  • Reach out to applicants to verify details and obtain additional information.
  • Develop and maintain spreadsheets to track VOE's; COE's, and marketing material
  • Monitor loan serving agreements and loan covenants to ensure compliance.
  • Review loan agreements to verify completeness and accuracy according to applicable policies.
  • Execute loan origination process, including ordering credit reports, appraisals and preliminary title reports.
  • Examine and verify information in loan application and closing documents.
  • Organize, file and maintain customer, department and regulatory loan records.
  • Resolve interpersonal conflicts by listening, finding common ground and building relationships.
  • Demonstrate self-reliance by meeting and exceeding workflow needs.
  • Work closely with team members to deliver project requirements, develop solutions and meet deadlines.
  • Demonstrate self-reliance by meeting and exceeding workflow needs.
  • Demonstrate leadership by making improvements to work processes and helping to train others.
  • Motivate and encourage team members to communicate more openly and constructively with each other.
Executive Assistant Manager & Hr/Bar Manager, 10/2013 to 01/2018
Game On Sports Bar & GrillCity, STATE,
  • Created, organized and maintained employee personnel files to keep sensitive data secure.
  • Guided new hires through orientation explained documentation requirements & trained newly hired employees.
  • Developed job postings, recruited candidates and scheduled interviews to fill vacant positions.
  • Conducted employment verification and background investigation to facilitate hiring process.
  • Reviewed and processed payroll
  • Scheduled appointments, and meetings with employees to discuss and mitigate personnel issues.
  • Assisted with employee termination process to drive consistency and reduce discrimination claims.
  • Liaised with HR management to devise and update policies based on changing industry and social trends.
  • Placed weekly liquor orders and performed weekly liquor counts, maintaining adequate inventory.
  • Monitored daily checklists and side worksheets to keep other bar staff members on task.
  • Maintained knowledge of bar and menu options to prepare drinks and make food recommendations.
  • Operated cash register and Point of Sale (POS) system for transactions and made proper change for cash transactions.
  • Managed bar area, including cocktail design and menu, inventory, regulation compliance and customer relationships.
  • Upsold customers from shelf to premium brands to help boost sales.
  • Recommended food and drinks to patrons based on preference, pairings and special promotions.
  • Balanced daily registers and generated sales reports for management.
  • Implemented special events to boost customer numbers and profits.
  • Stayed up-to-date on latest mixology trends, bar equipment and sanitation standards.
  • Ordered inventory to meet expected demand with adequate stock.
  • Confirmed customers' ages for alcohol service and discontinued service to intoxicated guests.
  • Trained new bartenders on drink preparation and upselling techniques.
  • Produced and balanced daily and weekly sales reports.
  • Collected and organized daily till totals and tips.
E-Commerce Senior Specialist, 10/1999 to 06/2010

I started at UPS in October 1999 as a temp in customer service sales & leads, I then was hired on full time in October 2000 & promoted to the E-commerce group as a Junior Administrative Assistant, I continued to increase my Microsoft skills and responsibilities and over the next 10 years I worked my way up to SR Administrative Assistant, and then promoted to E-Commerce Specialist to support four Regional E-Commerce Vice Presidents as well as Corporate E-Commerce. Worked with little to no supervision and am a self-starter and have a keen since to details. Maintained detailed administrative and procedural processes to improve accuracy and efficiency.

· Verified and logged in deadlines for responding to daily inquiries.

· Created databases and spreadsheets to improve inventory management and reporting accuracy.

· Scheduled and confirmed appointments for entire management team. Provided support for VPs and sales team in managing operation workflow.

· Successfully established effective systems for record retention by creating databases for daily correspondence tracking.

· Standardized department filing system to increase efficiency.

· Improved communication efficiency as primary liaison between departments, clients and vendors.

· Developed more efficient filing systems and customer database protocols.

· Increased meeting efficiency by developing meeting agendas.

· Directly supported VPs in managing operation workflow.

· Coordinated all department functions for a team of 60+ employees.

Education and Training
High School Diploma: , Expected in 05/1998
Allen High School - Allen, TX
: , Expected in
Collin County Community College District - Plano, TX
  • NMLS License 2018
  • Microsoft Access Certified 2001
  • Microsoft Excel Certified 2000

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Resume Strength

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Resume Overview

School Attended
  • Allen High School
  • Collin County Community College District
Job Titles Held:
  • Mortgage Loan Originator Assistant Licensed
  • Executive Assistant Manager & Hr/Bar Manager
  • E-Commerce Senior Specialist
  • High School Diploma
  • Some College (No Degree)