Hardworking and reliable Licensed Mortgage Loan Originator Assistant with 3 years of experience in the Mortgage industry. Highly organized, proactive and punctual. Always ready to learn. Adept at planning and working with clients. Committed to accuracy and financial success.
Most of my duties were completed at home, unless there was something that needed to be done at the restaurant. I assist in handling a variety of personnel related administrative duties. The liaison between the owner and employees, ensuring smooth communication and prompt resolution of all inquiries. Support daily HR activities and assist in coordinating HR policies, processes and relevant documents. Ensured the HR department is organized and operated to attract, hire and maintain current employees. Responsibilities included but not limited to: Assist with day to day operations of the HR functions and duties, Delegate responsibilities with opening and closing duties among staff as well as for special events. Provide clerical and administrative support to the owner, Compile and update employee records (hard and soft copies) Process documentation and prepare reports relating to personnel activities (staffing, recruitment, training, grievances, performance evaluations etc.) Coordinate HR projects (management and team meetings, training, surveys etc.) and take minutes, Deal with employee requests regarding human resources issues, rules, and regulations, Assist in payroll preparation by providing relevant data (reimbursements, checkbook authority with supporting documentation, petty cash expenses etc.), Communicate with customers when necessary regarding complaints with service, food and operations. Properly handle complaints and grievance procedures with staff and customers, Coordinate communication with candidates and schedule interviews, conduct initial orientation to newly hired employees, assist our recruiters to source candidates and update our database. Order supplies required for maintaining the menu and bar inventory, safety and cleanliness of business. Accepts payment from customers and made change as necessary. Assisted diners with seating as needed Attempted to limit problems and liability related to customers ' excessive drinking Checked patrons ' identification to ensure that they met minimum age requirements for consumption of alcoholic beverages Checked the quantity and quality of received products Cleaned and maintained the beverage area, display cases, equipment, and order transaction area Cleaned and prepared various foods for cooking or serving Cleaned bars, work areas, and tables Cleaned up spilled food, drink and broken dishes, and removed empty bottles and trash. Professional Skills I am a stickler for following through on everything that I put my hands on, I believe that nothing goes unfinished. If I have a problem, I am resourceful and will figure out how to fix or find the correct solution. I like things to be neat and organized and have always exceeded in all my work abilities. I am always on time and ready to work. Microsoft Office proficiency Meticulous attention to detail Excel spreadsheets Results-oriented Self-directed
I started at UPS in October 1999 as a temp in customer service sales & leads, I then was hired on full time in October 2000 & promoted to the E-commerce group as a Junior Administrative Assistant, I continued to increase my Microsoft skills and responsibilities and over the next 10 years I worked my way up to SR Administrative Assistant, and then promoted to E-Commerce Specialist to support four E-Commerce Vice Presidents as well as Corporate. I worked with little to no supervision and am a self-starter and have a keen since to details. Coordinated all department functions for a team of 60+ employees. Maintained detailed administrative and procedural processes to improve accuracy and efficiency. Verified and logged in deadlines for responding to daily inquiries. Created databases and spreadsheets to improve inventory management and reporting accuracy. Scheduled and confirmed appointments for entire management team. Provided support for VPs and sales team in managing operation workflow. Successfully established effective systems for record retention by creating databases for daily correspondence tracking. Standardized department filing system to increase efficiency. Improved communication efficiency as primary liaison between departments, clients and vendors. Developed more efficient filing systems and customer database protocols. Increased meeting efficiency by developing meeting agendas. Directly supported VPs in managing operation workflow.
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