Jessica Claire
, , 100 Montgomery St. 10th Floor
Home: (555) 432-1000 - Cell: - - -
Professional Summary

Enthusiastic Mortgage Loan Officer eager to contribute to team success through hard work, attention to detail and excellent organizational skills. Motivated to learn, grow and excel in mortgage industry and be an integral part of a team in which personal and professional growth are fostered.

  • Conventional loan expert
  • Payment collection
  • Sales/loan Goals
  • Encompass
  • Equifax Mortgage
  • Episys
  • Synapsys
  • Microsoft Office - Outlook, Excel, Word
  • NMLS Licensed
Work History
02/2020 to Current
Mortgage Loan Officer Keybank National Association Loveland, CO,
  • Interviews applicants to discuss their mortgage requirements, ascertain their capacity to repay, and assess the degree of risk involved.
  • Reviews loan applications, obtains applicants’ credit history, and verifies financial information supplied.
  • Advises applicants of options available to them, explains the differences between various types of mortgages, and negotiates terms and conditions of loan.
  • Keeps up-to-date with conditions in the local real estate market and with changes in rules and regulations pertaining to government-insured mortgages.
  • Makes sales calls to potential and existing customers to retain current business and to develop new mortgage loans.
  • Cross-sells Credit Union’s products and services by providing general information and directing prospective members to the New Accounts representatives.
  • Maintains a professional work environment and appearance.
  • Continues education as SFCU requires
  • Work with underwriters to fix application problems and resolve issues.
03/2017 to 02/2020
MAC Representative City Of Edinburg Edinburg, TX,
  • Accountable to maintain knowledge of and comply with all applicable rules and regulations required within the scope of duties, including, but not limited to, the Bank Secrecy Act.
  • Determine best method to resolve problems to ensure member satisfaction and adherence to company policies.
  • Authorize to waive fees associated with member transactions but not to exceed $150.00 per member without higher level of authority.
  • Process basic inquiries regarding procedures, policies and bank programs, balance, check verifications, deposits, stop payments and lost and stolen services.
  • Maintain a welcoming and helpful demeanor, while possessing professional and verbal communication skills.
  • Assisted with closing customer accounts/transferring new accounts.
  • Assisted customers with credit line increases/decrease inquiries, disputes and account education.
  • Coached sales associates in product specifications, sales incentives and selling techniques, significantly increasing customer satisfaction ratings.
  • Developed and maintained positive customer relations and coordinated with team members to properly handle requests and questions.
01/2013 to 10/2013
Deputy Court Clerk City Of Pearland City, STATE,
  • Distribute court documents to paries; prepare, distribute, and process documents resulting from proceedings; replay of court recordings as requested and approved.
  • Enter information into case management system and file tracking system; ensure that confidential and sealed court records are properly identified; provide case-related information to attorneys, parties, correction officers, and other interested parties.
  • Open criminal cases, prepare necessary forms on the calendar; ensure daily calendar files have been pulled; prepare and distribute documentation such as orders appointing counsel, temporary orders, orders and conditions of release, hearing, judgments, summons, and orders to show cause.
  • Enter data into case management system; docket incoming pleadings and other case activity; result out court hearings and vacate unnecessary future court hearings.
  • Answers incoming calls and provides customer service at the front counter and via telephone.
  • Processed payments for fines and fees, maintained accurate drawers, issued receipts and updated account balances.
  • Responded to in-person and telephone requests for information from general public, attorneys and other involved parties.
08/2011 to 01/2013
Telephone Banking Specialist JP Morgan Chase City, STATE,
  • Verifies and posts billing and payment transactions received through online bill payment.
  • Resolves account discrepancies by investigating documentation; issuing stop payments, payments, or adjustments.
  • Perform the duties at an expert level including the research and resolution of customer inquiries and disputes.
  • Deliver personalized services over the telephone to customers for banking products, accounts, and services inquiries in an effective and efficient manner.
  • Ability to understand customers’ needs and provide appropriate solution.
  • Receive approximately 100-200 calls per day, recording and creating ticket to document each call received.
  • Assist team to meet service level agreement begin work on all request within 48 hours, maintain abandonment rate of 3% and average speed of calls.
  • Helped customers prepare documents required to complete transactions and process requests.
  • Cross-sold wide range of services and products to increase new business and expand existing customer relationships.
Expected in
Bachelor of Criminal Justice: Criminal Justice
University of Houston-Downtown - Houston, TX,
Expected in
: Criminal Justice
UHD Police Academy - Houston, TX,

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School Attended

  • University of Houston-Downtown
  • UHD Police Academy

Job Titles Held:

  • Mortgage Loan Officer
  • MAC Representative
  • Deputy Court Clerk
  • Telephone Banking Specialist


  • Bachelor of Criminal Justice

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