SEARCH

Mortgage Loan Officer Resume Example

Love this resume?Build Your Own Now
MORTGAGE LOAN OFFICER
Professional Summary

Organized Mortgage Loan Officer with 3 years of experience in lending and banking. Extensive real estate knowledge and success in client education. Adept at mathematical accuracy and following financial regulations.

Skills
  • Wealth Planning
  • Complaint Handling
  • Property Evaluation
  • Loan File Review
  • Automated Underwriting System (AUS)
  • Application Review
  • Problem Solving
  • Credit History Review
  • Referral Network Development
  • Terms Definition
  • Credit File Updating
  • Income Evaluation
  • Loan Feasibility Assessment
  • Attention to Detail
  • Product Education
  • Financial History Analysis
  • Payment Schedule Computation
  • Loan Processing Coordination
  • Loan File Maintenance
  • Customer Relations
  • Creditworthiness Determination
  • Process Improvement
  • Microsoft Office
  • Time Management
  • Active Listening and Learning
  • File Organization
  • Analytical and Critical Thinking
  • NMLS Registration
  • Data Entry
  • Verbal and Written Communication
  • Regulatory Disclosure Preparation
  • Bank Product Marketing
  • Basic Mathematics
  • Complex Problem Solving
  • Performance Assessment and Improvement
  • Documentation and Recordkeeping
  • Remote Video Conferencing
  • Client Interview
  • Multitasking and Prioritization
  • Sound Judgment
  • Database Management
  • Customer Service
  • Financial Service Solutions
  • Economics Understanding
  • Decision Making
  • Oral and Written Comprehension
  • Networking and Partnership Development
  • Loan Portfolio Monitoring
Work History
08/2020 to Current
Mortgage Loan OfficerCompany Name – City, State
  • Reviewed loan files and updated to match current standards.
  • Worked with underwriters to fix application problems and resolve issues.
  • Explained different types of loans pertaining to client situations.
  • Fielded customer complaints and provided solutions.
  • Assisted senior-level credit officers with complex loan applications.
  • Originated, reviewed, processed, closed and administered customer loan proposals.
  • Developed and maintained relationships with local real estate agents.
  • Complied with regulatory requirements, including Bank Secrecy Act, Anti Money Laundering, OFAC, USA Patriot Act, Privacy Act and Community Reinvestment Act.
  • Reviewed and edited loan agreements to promote efficiency and accuracy.
01/2017 to 12/2018
Branch Relationship Banker IICompany Name – City, State
  • Built and deepened productive relationships with prospective and competitive customers to drive sustained growth.
  • Worked with clients to develop financial planning strategies and solutions through evaluation of finances.
  • Developed and maintained courteous and effective working relationships.
  • Delivered exceptional level of service to each customer by listening to concerns and answering questions.
  • Demonstrated respect, friendliness and willingness to help wherever needed.
  • Identified issues, analyzed information and provided solutions to problems.
  • Resolved problems, improved operations and provided exceptional service.
  • Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.
  • Worked to maintain outstanding attendance record, consistently arriving to work ready to start immediately.
  • Educated and worked with clients on ROI terms to find accurate solutions.
09/2009 to 12/2016
Store ManagerCompany Name – City, State
  • Set, enforced and optimized internal policies to maintain efficiency and responsiveness to demands.
  • Promoted team collaboration, performance and efficiency by fostering healthy environments focused on mutual success.
  • Applied performance data to evaluate and improve operations, target current business conditions and forecast needs.
  • Set effective store schedules based on forecasted customer levels, individual employee knowledge and service requirements.
  • Managed inventory control, cash control and store opening and closing procedures.
  • Reported to district manager regarding all store and staff issues, financial goals and sales.
  • Engaged and interacted with customers to create positive shopping experiences and drive revenue growth.
  • Managed, hired and developed top talent to strengthen workflow and productivity.
  • Developed new store location from ground up by hiring and training efficient team.
  • Generated repeat business by delivering exceptional customer service and positive engagement.
  • Executed proof of concept strategic initiatives for future goals, including digital signage and guided selling plans.
  • Delivered positive results by controlling monthly operations budget and limiting financial discrepancies.
  • Rotated merchandise and displays to feature new products and promotions.
  • Supervised guests at front counter, answering questions regarding products.
  • Oversaw receiving and display of incoming products, meeting planned promotions and seasonal rotation for sales events.
  • Responded to customer concerns with friendly and knowledgeable service and remedied issues promptly and effectively.
  • Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices.
  • Scheduled and led weekly store meetings for all employees to discuss sales promotions and new inventory while providing platform for all to voice concerns.
  • Rotated stock to achieve optimum appeal and minimize shrinkage.
  • Completed all point of sale opening and closing procedures, including counting contents of cash register.
  • Managed all aspects of store operations, including organization, maintenance and purchasing functions.
  • Oversaw employee scheduling to guide operations and secure adequate staffing coverage for busy periods.
  • Minimized on-site cash with frequent deposits and high accuracy in predicting operations.
  • Protected store from loss or theft by setting and enforcing clear security policies.
  • Reviewed performance data to monitor and measure productivity, goal progress and activity levels.
  • Partnered with store director to interview, hire, train and develop department managers and team members to build and sustain high in-store performance.
  • Trained and developed new associates on POS system and key sales tactics, which improved process flows.
  • Trained new hires for diverse jobs and kept employees up-to-date through frequent meetings.
  • Created work schedules according to sales volume and number of employees.
Education
No Degree: Business Administration And ManagementKent State University - City
12/2020
Certificate: Ministry
Rust City College - City
05/2009
High School Diploma
Champion High School - City, State
Certifications
  • NMLS Licensed Loan Officer
Build Your Own Now

DISCLAIMER

Resumes, and other information uploaded or provided by the user, are considered User Content governed by our Terms & Conditions. As such, it is not owned by us, and it is the user who retains ownership over such content.

How this resume score could be improved?

Many factors go into creating a strong resume. Here are a few tweaks that could improve the score of this resume:

85Good
Resume Strength
  • Completeness
  • Length
  • Measurable results

Resume Overview

School Attended

  • Kent State University
  • Rust City College
  • Champion High School

Job Titles Held:

  • Mortgage Loan Officer
  • Branch Relationship Banker II
  • Store Manager

Degrees

  • No Degree : Business Administration And Management
    Certificate : Ministry
    High School Diploma

Similar Resumes

View All
Mortgage-loan-Officer-resume-sample

Mortgage loan Officer

Upper Marlboro, Maryland