- , , 100 Montgomery St. 10th Floor
- H: (555) 432-1000
- C:
- resumesample@example.com
- Date of Birth:
- India:
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Organized Mortgage Loan Officer with 3 years of experience in lending and banking. Extensive real estate knowledge and success in client education. Adept at mathematical accuracy and following financial regulations.
- Wealth Planning
- Complaint Handling
- Property Evaluation
- Loan File Review
- Automated Underwriting System (AUS)
- Application Review
- Problem Solving
- Credit History Review
- Referral Network Development
- Terms Definition
- Credit File Updating
- Income Evaluation
- Loan Feasibility Assessment
- Attention to Detail
- Product Education
- Financial History Analysis
- Payment Schedule Computation
- Loan Processing Coordination
- Loan File Maintenance
- Customer Relations
- Creditworthiness Determination
- Process Improvement
- Microsoft Office
- Time Management
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- Active Listening and Learning
- File Organization
- Analytical and Critical Thinking
- NMLS Registration
- Data Entry
- Verbal and Written Communication
- Regulatory Disclosure Preparation
- Bank Product Marketing
- Basic Mathematics
- Complex Problem Solving
- Performance Assessment and Improvement
- Documentation and Recordkeeping
- Remote Video Conferencing
- Client Interview
- Multitasking and Prioritization
- Sound Judgment
- Database Management
- Customer Service
- Financial Service Solutions
- Economics Understanding
- Decision Making
- Oral and Written Comprehension
- Networking and Partnership Development
- Loan Portfolio Monitoring
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Mortgage Loan Officer, 08/2020 - Current
Keybank National Association – Morton, WA,
- Reviewed loan files and updated to match current standards.
- Worked with underwriters to fix application problems and resolve issues.
- Explained different types of loans pertaining to client situations.
- Fielded customer complaints and provided solutions.
- Assisted senior-level credit officers with complex loan applications.
- Originated, reviewed, processed, closed and administered customer loan proposals.
- Developed and maintained relationships with local real estate agents.
- Complied with regulatory requirements, including Bank Secrecy Act, Anti Money Laundering, OFAC, USA Patriot Act, Privacy Act and Community Reinvestment Act.
- Reviewed and edited loan agreements to promote efficiency and accuracy.
Branch Relationship Banker II, 01/2017 - 12/2018
Carlie C's Iga – Fayetteville, NC,
- Built and deepened productive relationships with prospective and competitive customers to drive sustained growth.
- Worked with clients to develop financial planning strategies and solutions through evaluation of finances.
- Developed and maintained courteous and effective working relationships.
- Delivered exceptional level of service to each customer by listening to concerns and answering questions.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Identified issues, analyzed information and provided solutions to problems.
- Resolved problems, improved operations and provided exceptional service.
- Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.
- Worked to maintain outstanding attendance record, consistently arriving to work ready to start immediately.
- Educated and worked with clients on ROI terms to find accurate solutions.
Store Manager, 09/2009 - 12/2016
Shoe Department – City, STATE,
- Set, enforced and optimized internal policies to maintain efficiency and responsiveness to demands.
- Promoted team collaboration, performance and efficiency by fostering healthy environments focused on mutual success.
- Applied performance data to evaluate and improve operations, target current business conditions and forecast needs.
- Set effective store schedules based on forecasted customer levels, individual employee knowledge and service requirements.
- Managed inventory control, cash control and store opening and closing procedures.
- Reported to district manager regarding all store and staff issues, financial goals and sales.
- Engaged and interacted with customers to create positive shopping experiences and drive revenue growth.
- Managed, hired and developed top talent to strengthen workflow and productivity.
- Developed new store location from ground up by hiring and training efficient team.
- Generated repeat business by delivering exceptional customer service and positive engagement.
- Executed proof of concept strategic initiatives for future goals, including digital signage and guided selling plans.
- Delivered positive results by controlling monthly operations budget and limiting financial discrepancies.
- Rotated merchandise and displays to feature new products and promotions.
- Supervised guests at front counter, answering questions regarding products.
- Oversaw receiving and display of incoming products, meeting planned promotions and seasonal rotation for sales events.
- Responded to customer concerns with friendly and knowledgeable service and remedied issues promptly and effectively.
- Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices.
- Scheduled and led weekly store meetings for all employees to discuss sales promotions and new inventory while providing platform for all to voice concerns.
- Rotated stock to achieve optimum appeal and minimize shrinkage.
- Completed all point of sale opening and closing procedures, including counting contents of cash register.
- Managed all aspects of store operations, including organization, maintenance and purchasing functions.
- Oversaw employee scheduling to guide operations and secure adequate staffing coverage for busy periods.
- Minimized on-site cash with frequent deposits and high accuracy in predicting operations.
- Protected store from loss or theft by setting and enforcing clear security policies.
- Reviewed performance data to monitor and measure productivity, goal progress and activity levels.
- Partnered with store director to interview, hire, train and develop department managers and team members to build and sustain high in-store performance.
- Trained and developed new associates on POS system and key sales tactics, which improved process flows.
- Trained new hires for diverse jobs and kept employees up-to-date through frequent meetings.
- Created work schedules according to sales volume and number of employees.
No Degree: Business Administration And Management, Expected in
-
Kent State University - Warren, OH,
GPA:
Certificate: Ministry, Expected in 12/2020
-
Rust City College - Niles, OH,
GPA:
High School Diploma: , Expected in 05/2009
-
Champion High School - Warren, OH
GPA:
- NMLS Licensed Loan Officer
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