mortgage loan officer resume example with 10 years of experience

Jessica Claire
Mortgage Loan Officer
  • , , 609 Johnson Ave., 49204, Tulsa, OK 100 Montgomery St. 10th Floor
  • Home: (555) 432-1000
  • Cell:
  • :
Professional Summary

Talented leader and analytical problem-solver with 8+ years of experience successfully managing front-line sales operations and employees. Coordinate resources and staff to handle any requirement. Vast experience in training employees to perform at their highest levels. Expert in increasing productivity and customer satisfaction while driving revenue and sales.

Accomplished Loan Officer dependable in building customer base and exceeding business goals. Well-versed in customer engagement strategies. Pursues opportunities to build connections with referral partners and cement loyalty.

  • Attention to Detail
  • Account management
  • Self-Motivated
  • Excellent people skills
  • Excellent Verbal and Written Communication
  • Relationship building
  • Training and Development
  • Profit and Revenue-Generating Strategies
  • Direct Sales
  • Excellent Verbal and Written Communication
  • Maintenance and Repair (High Mechanical aptitude)
  • Automotive Sales Techniques
Work History
Mortgage Loan Officer, 09/2019 to Current
First Hawaiian BankWaipahu, HI, Cold Spring, Minnesota
  • Implemented sales strategies and developed extensive networks of referral partners with Realtors, CPAs, Lawyers, and Title companies to source new mortgage loan opportunities.
  • Created strategies to develop and expand existing customer sales and relationships, resulting in increase in annual sales.
  • Developed prospects for new loans by conducting 50+ cold calls weekly.
  • Self taught and crafted my skills to have expert understanding on all loan programs and Government offerings.
  • Increased personal annual volume and units by 41% year over year on average
  • Explained very technical financial information to applicants in easy to understand language.
  • Assisted clients with improving financial health by counseling on issues such as excessive spending and borrowing resulting in improved credit portfolios.
  • Proved successful working within tight deadlines and fast-paced atmosphere.
  • Resolved problems, improved operations and provided exceptional customer service.
  • Created presentation material and media packages to share to socials, community events, and referral partners.
Wholesale Manager/Auto Repair Shop Supervisor, 05/2015 to 03/2020
Tiremaxx Service Center/Mid-state WholesaleCity, STATE, Saint Joseph, MN
  • Produced sales reports to monitor sales growth, aging and accounts receivable.
  • Sought out prospective bulk purchasers with online research and Door to Door initiatives.
  • Managed over 100 wholesale account setups and ongoing support.
  • Developed and executed business plans to maximize profitability and revenue.
  • Oversaw and managed 8-person team to drive performance, sales, and account growth.
  • Developed productive relationships with key account holders.
  • Tracked user feedback, personal experience, and expert's knowledge to form educated data surrounding specific tire models/treads in each major category (on-road, off-road, ATV, ag equipment, and commercial)
  • Trained entry level workers to improve efficiency of department and cultivate productive work atmosphere.
  • Evaluated final results to determine quality levels and isolate root causes of any identified faults.
  • Enhanced customer satisfaction ratings by motivating team members to strengthen quality and increase productivity.
  • Monitored systems to assure increase in work flow and integrated new systems to streamline and promote efficiency.
  • Shrunk knowledge gaps with ongoing training and close employee mentoring for new and less experienced team members.
  • Monitored safety compliance to maintain strict standards and protect team members from harm.
  • Worked with representatives to stay abreast with updates and advancements in software and tools utilized.
  • Continually worked hands on in with autos to keep mechanical aptitude and understanding at high levels.
Specialty Department Supervisor, 03/2013 to 05/2015
Scheels Sporting GoodsCity, STATE, Saint Cloud, MN
  • Formulated pricing structures by reviewing merchandising activities and determining additional needed sales promotions.
  • Partnered with merchandising team to plan and execute floor moves, merchandise placement and overall sales set-up.
  • Evaluated suppliers to maintain cost controls and improve operations.
  • Coached sales associates in product specifications, sales incentives and selling techniques, significantly increasing customer satisfaction ratings.
  • Managed inventory and receiving operations to maintain optimal stock levels and meet expected demands.
  • Worked actively with management team to create daily and weekly sales plans based on sales trends.
  • Communicated with managers of other departments to maintain transparency.
  • Oversaw various departments through my tenure (Bike service shop, Archery shop, Fishing department) Fishing department created 2+Million dollar annual revenue
Bachelor of Science: Business Management, Expected in 12/2018 to Saint Cloud State University - Saint Cloud, MN

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Resume Overview

School Attended

  • Saint Cloud State University

Job Titles Held:

  • Mortgage Loan Officer
  • Wholesale Manager/Auto Repair Shop Supervisor
  • Specialty Department Supervisor


  • Bachelor of Science

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