Jessica Claire
, , 100 Montgomery St. 10th Floor (555) 432-1000,
  • Payment Collection
  • Mortgage Loan Origination and Automated Underwriting Systems
  • Market Research and Product Education
  • Credit History Review and Creditworthiness Determination
  • Sales Development and Negotiation Tactics
  • Financial History Analysis and Advisement
  • Customer Relations with Proactive Listening and Learning
  • NMLS Registration
  • Financial Service Solutions
Work History
11/2021 to Current Mortgage Loan Officer Consumers Credit Union | Grand Haven, , TX
  • Worked with underwriters to fix application problems and resolve issues.
  • Explained different types of loans pertaining to client situations and concerns.
  • Monitored pipelines to track and log status of loans.
  • Explained very technical financial information to applicants in easy to understand language.
  • Consistently kept up high metrics: Credit pulls 55%+, Increased conversion over time to 10%+
  • Proactively identified solutions for customers experiencing credit issues.
  • Updated borrowers through each step of loan application, approval and closing processes while remaining attentive to customer needs.
  • Submitted loan applications to underwriter for verification and recommendations.
10/2020 to 03/2021 Customer Service Representative Pnc Financial Services Group, Inc. | Virtual, , TX
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Answered customer telephone calls promptly to avoid on-hold wait times.
  • Responded to customer requests for products, services and company information.
  • Educated customers about billing, payment processing and support policies and procedures.
  • Assisted with 30+ calls per day.
04/2020 to 10/2020 Customer Service Representative Pnc Financial Services Group, Inc. | Annapolis, , TX
  • Answered constant flow of customer calls with minimal wait times.
  • Liaised with customers, management and sales team to better understand customer needs and recommend appropriate solutions.
  • Leveraged sales expertise to promote products and capitalized on upsell opportunities.
  • Quickly and accurately answered customer questions, suggested effective solutions and resolved issues to increase customer satisfaction.
09/2019 to 04/2020 Barista Prestige Care, Inc | Houston, , TX
  • Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
  • Cleaned counters, machines, utensils and seating areas daily.
  • Controlled line and crowd with quick, efficient service.
  • Memorized recipes for specialty coffee beverages and seasonal offerings.
  • Prioritized drink requests while managing interruptions.
  • Cultivated to recall customers' names and regular orders each by recognition.
11/2017 to 09/2019 Sales Assistant Citigroup Inc. | Houston, , CA
  • Assisted customers with prompt and polite support in-person and via telephone.
  • Fielded customer questions to share information about products, availability and pricing.
  • Input credit and debit card payments in POS system to complete purchases.
  • Used consultative sales approach to understand customer needs and recommend relevant offerings.
  • Served customers with knowledgeable, friendly support at every stage of shopping and purchasing.
  • Worked with sales team to collaboratively reach targets.
Expected in Bachelor of Science | Business Santa Monica College, Santa Monica, CA GPA:

Completed 2 years of coursework but was unable to continue at the time due to family matters and relocation.

  • NMLS License: California, Texas, Oklahoma, Florida, Tennessee, Connecticut, New Mexico, Ohio, North Carolina, Pennsylvania.

By clicking Customize This Resume, you agree to our Terms of Use and Privacy Policy


Resumes, and other information uploaded or provided by the user, are considered User Content governed by our Terms & Conditions. As such, it is not owned by us, and it is the user who retains ownership over such content.

How this resume score
could be improved?

Many factors go into creating a strong resume. Here are a few tweaks that could improve the score of this resume:


resume Strength

  • Clear Contact Info
  • Formatting
  • Length
  • Personalization
  • Target Job
  • Typos
  • Word Choice

Resume Overview

School Attended

  • Santa Monica College

Job Titles Held:

  • Mortgage Loan Officer
  • Customer Service Representative
  • Customer Service Representative
  • Barista
  • Sales Assistant


  • Bachelor of Science

By clicking Customize This Resume, you agree to our Terms of Use and Privacy Policy

*As seen in: