Jessica Claire
, , 100 Montgomery St. 10th Floor (555) 432-1000, resumesample@example.com
Skills
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Work History
11/2021 to Current Mortgage Loan Officer Consumers Credit Union | Grand Haven, , TX
- Worked with underwriters to fix application problems and resolve issues.
- Explained different types of loans pertaining to client situations and concerns.
- Monitored pipelines to track and log status of loans.
- Explained very technical financial information to applicants in easy to understand language.
- Consistently kept up high metrics: Credit pulls 55%+, Increased conversion over time to 10%+
- Proactively identified solutions for customers experiencing credit issues.
- Updated borrowers through each step of loan application, approval and closing processes while remaining attentive to customer needs.
- Submitted loan applications to underwriter for verification and recommendations.
10/2020 to 03/2021 Customer Service Representative Pnc Financial Services Group, Inc. | Virtual, , TX
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Responded to customer requests for products, services and company information.
- Educated customers about billing, payment processing and support policies and procedures.
- Assisted with 30+ calls per day.
04/2020 to 10/2020 Customer Service Representative Pnc Financial Services Group, Inc. | Annapolis, , TX
- Answered constant flow of customer calls with minimal wait times.
- Liaised with customers, management and sales team to better understand customer needs and recommend appropriate solutions.
- Leveraged sales expertise to promote products and capitalized on upsell opportunities.
- Quickly and accurately answered customer questions, suggested effective solutions and resolved issues to increase customer satisfaction.
09/2019 to 04/2020 Barista Prestige Care, Inc | Houston, , TX
- Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
- Cleaned counters, machines, utensils and seating areas daily.
- Controlled line and crowd with quick, efficient service.
- Memorized recipes for specialty coffee beverages and seasonal offerings.
- Prioritized drink requests while managing interruptions.
- Cultivated to recall customers' names and regular orders each by recognition.
11/2017 to 09/2019 Sales Assistant Citigroup Inc. | Houston, , CA
- Assisted customers with prompt and polite support in-person and via telephone.
- Fielded customer questions to share information about products, availability and pricing.
- Input credit and debit card payments in POS system to complete purchases.
- Used consultative sales approach to understand customer needs and recommend relevant offerings.
- Served customers with knowledgeable, friendly support at every stage of shopping and purchasing.
- Worked with sales team to collaboratively reach targets.
Education
Bachelor of Science | Business Santa Monica College, Santa Monica, CA
Completed 2 years of coursework but was unable to continue at the time due to family matters and relocation.
Licenses
- NMLS License: California, Texas, Oklahoma, Florida, Tennessee, Connecticut, New Mexico, Ohio, North Carolina, Pennsylvania.
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Resume Overview
School Attended
- Santa Monica College
Job Titles Held:
- Mortgage Loan Officer
- Customer Service Representative
- Customer Service Representative
- Barista
- Sales Assistant
Degrees
- Bachelor of Science
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