A reliable bilingual individual willing to go the extra mile to ensure quality service to each and every customer. I am a dependable goal oriented professional committed to quality customer service and client retention. I adapt easily to change and have great problem solving skills in any situation that arises. I have experience with high volume sales, reviewing important documents and meeting specified deadlines. Connecting and working with new and familiar people on a daily basis is my passion.
Skills
Relationship selling
Negotiation Tactics
Client account management
Credit check knowledge
Certified Mortgage Loan Originator
Financial analysis
Desktop Underwriter expert
Fluent Spanish
Customer Service
Group Work
Able to meet deadlines
Sales Experience
Time Management
Education and Training
Xavier College Preparatory Phoenix, Arizona , Expected in 05/2013 – –High School Diploma: - GPA:
Arizona State University Tempe, Arizona , Expected in – –:Film Studies - GPA:
Certifications
Mortgage Loan Officer NMLS
Google Digital Marketing and E-Commerce Certified
Experience
Consumers Credit Union - Mortgage Loan Officer Waukegan, IL, 06/2022 - Current
Complied applications and paperwork and double-checked for accuracy.
Developed and maintained relationships with local real estate agents.
Approved loans that met specifications.
Submitted applications to credit analysts.
Informed customers of application deadlines, approvals and denials.
Gathered client debt, credit and income information to determine loan eligibility.
Helped clients fill out loan applications and find ideal loan options.
Assessed financial means and desires of each client in order to set up appropriate mortgage packages.
Performed administrative tasks such as creating status reports on loans in progress, photocopying loan documents, printing daily mortgage rate sheets and answering phones.
Maintained up-to-date knowledge and compliance with internal policies and procedures and verified adherence to state and federal laws, rules and regulations affecting loan institutions.
Liaised between borrowers and realtors, title companies and loan company management.
Prepared complete packages to be sent to underwriting with a thorough understanding of each investor's stacking order and shipping.
Set and confirmed appointments with clients, realtors and business partners and initiated marketing contact with new leads and realtors.
Created, updated and maintained social media and website pages, maintained marketing databases and introduced computerized process to keep in regular contact with borrowers.
Examined and verified information in loan application and closing documents.
Organized, filed and maintained customer, department and regulatory loan records.
Worked with third-party vendors to address and clear loan closing requirements.
Scanned and uploaded loan and related documents into system.
Carried out pre-funding and funding functions.
Accomplishments
Consistently maintained high customer satisfaction ratings.
Studied abroad in Germany for one year through Rotary Youth Exchange.
Current Alumni Rotarian in the State of Arizona.
Promoted from Loan Officer Assistant to Loan Officer within less than six months on the job.
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