Service-oriented Claims Adjuster skilled at applying creative approaches to solving complex problems. Adept at developing profitable and quality-focused processes.
Skills
Performance Tracking and Evaluations
Scheduling and Coordinating
Communications Strategies
Property Claims
Liability Determinations
Property Adjusting
Handling Denied Claims
Insurance Policy Coverage Knowledge
Client Interviewing
Small Claims Payouts
Estimating Software
Certifications
CNP - Certified Notary Public
Texas All Lines Adjusters License (2358571) September 2022 to December 2024
Prepared summaries of damage, payments and policy coverage.
Examined claims forms and other records to determine insurance coverage.
Verified insurance claims and determined fair amount for settlement.
Evaluated insurance policies and analyzed damages to determine coverage.
Investigated and assessed damage to property and reviewed property damage estimates.
06/2022 to 09/2022
Closer/Funder HELOCLiberty Mutual – City, STATE,
Maintain checklists of required documentation and open issues affecting closings.
Collaborate with lenders, agents and legal professionals to resolve transactional and title issues.
Handled as many as 600 closing files each month by effectively organizing, multitasking and prioritizing closing work.
Verify closing financial disclosure amounts against settlement and escrow agent figures to accurately reflect borrowers' bottom-line costs.
Analyze customer data such as financial statements to determine level of risk involved for extending credit.
Assess credit risk and analyze financial statements.
06/2020 to 03/2022
Mortgage Loan Closer/FunderSmile Brands Inc – City, STATE,
Verifies liens and obtains payoff letters, updates lien releases/taxes and other information as needed
Assist client in resolution of closing related issues with minimal assistance from department lead and/or management
Ensures performance of all duties in accordance with company’s policies and procedures, all U.S
Maintained checklists of required documentation and open issues affecting closings.
Handled as many as 120 closing files each month by effectively organizing, multitasking and prioritizing closing work.
Verified closing financial disclosure amounts against settlement and escrow agent figures to accurately reflect borrowers' bottom-line costs.
Reviewed titles, insurance, and flood zone certifications to meet closing standards for each property.
Prepared preliminary settlement statements and loan closing instructions for review by title companies and closing agents.
Validated and audited final signed documents in accordance with state, county and investor guidelines.
Produced and submitted completed loan packages to title and escrow professionals.
Collaborated with lenders, agents and legal professionals to resolve transactional and title issues.
03/2019 to 06/2020
Gold Trusted AdvisorCompany Name – City, State,
Responsible for Personal lines service activities requiring extensive client contact, including answering questions regarding renewals.
Answers over 60 customer phone inquiries in contact center environment.
Identify and analyze customer needs to ensure high customer satisfaction, growth and retention of business.
Provides timely and accurate guidance and solutions to policyholder/agent questions.
Educates agents and policyholders on new and existing products services and other available resources.
Coordinates all service requirements and client inquiries with primary responsibility for resolving client problems as they arise, including endorsements.
Understands and explains policy, coverage, billing and eligibility provisions related to unique circumstances.
Develops policy change quotes based upon acquired risk information.
Counsels prospects and policyholders on coverages, limits, and regulations.
Identifies coverage gaps communicates additional coverage needs to customer.
Identifies cross-selling and upselling opportunities including identifying new revenue opportunities from additional lines of coverage and asking current policyholders for opportunities to quote additional lines.
10/2017 to 02/2019
Patient Service RepresentativeCompany Name – City, State,
Manage high volumes of inbound and outbound calls in timely manner. Over 50- 70 calls per day.
Discuss issues and resolve them with potential and current customers.
Follow scripts and pre-arranged rebuttals for customer service purposes.
Schedule current and new Dental appointments.
Obtain and update insurance information.
Confirm Dental insurance is active through Dental Exchange.
Create new customer accounts with current and accurate information.
Transfer calls and send emails as needed to specific locations.
Work and respond in prompt, professional manner.
Explained plans for treatment and payment options.
Education
Expected in 05/2015
Associate of Arts: General Studies Community College of Aurora - Aurora, CO GPA:
Expected in 05/2010
High School Diploma: Thomas Jefferson High School - Denver, CO GPA:
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