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Service-oriented Claims Adjuster skilled at applying creative approaches to solving complex problems. Adept at developing profitable and quality-focused processes.
- Performance Tracking and Evaluations
- Scheduling and Coordinating
- Communications Strategies
- Property Claims
- Liability Determinations
- Property Adjusting
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- Handling Denied Claims
- Insurance Policy Coverage Knowledge
- Client Interviewing
- Small Claims Payouts
- Estimating Software
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- CNP - Certified Notary Public
- Texas All Lines Adjusters License (2358571) September 2022 to December 2024
09/2022 to Current WCCS Claims Adjuster Women's Healthcare Associates, Llc – Portland, OR,
- Answered customer questions regarding deductibles.
- Prepared summaries of damage, payments and policy coverage.
- Examined claims forms and other records to determine insurance coverage.
- Verified insurance claims and determined fair amount for settlement.
- Evaluated insurance policies and analyzed damages to determine coverage.
- Investigated and assessed damage to property and reviewed property damage estimates.
06/2022 to 09/2022 Closer/Funder HELOC Liberty Mutual – City, STATE,
- Maintain checklists of required documentation and open issues affecting closings.
- Collaborate with lenders, agents and legal professionals to resolve transactional and title issues.
- Handled as many as 600 closing files each month by effectively organizing, multitasking and prioritizing closing work.
- Verify closing financial disclosure amounts against settlement and escrow agent figures to accurately reflect borrowers' bottom-line costs.
- Analyze customer data such as financial statements to determine level of risk involved for extending credit.
- Assess credit risk and analyze financial statements.
06/2020 to 03/2022 Mortgage Loan Closer/Funder Smile Brands Inc – City, STATE,
- Verifies liens and obtains payoff letters, updates lien releases/taxes and other information as needed
- Assist client in resolution of closing related issues with minimal assistance from department lead and/or management
- Ensures performance of all duties in accordance with company’s policies and procedures, all U.S
- Maintained checklists of required documentation and open issues affecting closings.
- Handled as many as 120 closing files each month by effectively organizing, multitasking and prioritizing closing work.
- Verified closing financial disclosure amounts against settlement and escrow agent figures to accurately reflect borrowers' bottom-line costs.
- Reviewed titles, insurance, and flood zone certifications to meet closing standards for each property.
- Prepared preliminary settlement statements and loan closing instructions for review by title companies and closing agents.
- Validated and audited final signed documents in accordance with state, county and investor guidelines.
- Produced and submitted completed loan packages to title and escrow professionals.
- Collaborated with lenders, agents and legal professionals to resolve transactional and title issues.
03/2019 to 06/2020 Gold Trusted Advisor Company Name – City, State,
- Responsible for Personal lines service activities requiring extensive client contact, including answering questions regarding renewals.
- Answers over 60 customer phone inquiries in contact center environment.
- Identify and analyze customer needs to ensure high customer satisfaction, growth and retention of business.
- Provides timely and accurate guidance and solutions to policyholder/agent questions.
- Educates agents and policyholders on new and existing products services and other available resources.
- Coordinates all service requirements and client inquiries with primary responsibility for resolving client problems as they arise, including endorsements.
- Understands and explains policy, coverage, billing and eligibility provisions related to unique circumstances.
- Develops policy change quotes based upon acquired risk information.
- Counsels prospects and policyholders on coverages, limits, and regulations.
- Identifies coverage gaps communicates additional coverage needs to customer.
- Identifies cross-selling and upselling opportunities including identifying new revenue opportunities from additional lines of coverage and asking current policyholders for opportunities to quote additional lines.
10/2017 to 02/2019 Patient Service Representative Company Name – City, State,
- Manage high volumes of inbound and outbound calls in timely manner. Over 50- 70 calls per day.
- Discuss issues and resolve them with potential and current customers.
- Follow scripts and pre-arranged rebuttals for customer service purposes.
- Schedule current and new Dental appointments.
- Obtain and update insurance information.
- Confirm Dental insurance is active through Dental Exchange.
- Create new customer accounts with current and accurate information.
- Transfer calls and send emails as needed to specific locations.
- Work and respond in prompt, professional manner.
- Explained plans for treatment and payment options.
Expected in 05/2015 Associate of Arts: General Studies
Community College of Aurora - Aurora, CO
GPA:
Expected in 05/2010 High School Diploma:
Thomas Jefferson High School - Denver, CO
GPA:
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