Mortgage Customer Service Representative resume example with 20+ years of experience
Jessica
Claire
resumesample@example.com
(555) 432-1000,
Montgomery Street, San Francisco, CA94105
:
Summary
Newly certified RF Engineer and eager learner seeking opportunities to work with distributed antenna systems, 5G wireless, or any carrier-related projects. Certification includes design, analysis, planning, link-budgets, among other topics.
Other Skills
Optimization
Calibration
Planning
Project Coordination
Negotiation
Customer Service
Technical support
Stakeholder Relationship Management
Document Oversight
Waterfall methodology
Teradata/SQL Reporting
Certifications
Project Management Professional (PMI) Certification - ETA 2021
Radio Frequency Engineering Certification - 2020
SOLiD Distributed Antenna Systems Certification - 2014
Truist Financial Corporation - Mortgage Customer Service Representative Suffolk, VA, 10/2020 - Current
Maintaining Average Handle Time of 685s
Consistent resolution rate of 68% or better
Scheduling Adherence at 72% or better
Primary first point of contact for mortgage customers, often directing callers to appropriate departments, answering general questions or sending requested documentation
Korn/Ferry International - Project Coordinator Virginia Beach, VA, 09/2019 - Current
Assigned to Edward Jones (Branch Development Project Management Office)
Supported two projects, internal and external, delivering each to new teams in timely manner
Liaised between Branch Development and Service department, facilitating communications and keeping appropriate parties updated on project developments
Communicated with Business Owner, Sponsor, & team members to keep project on schedule
Gathered requirements for ongoing projects and organized details for management use
Gathered and disseminated project materials at key points to all stakeholders, including General Partner and Senior Project Leader
Counseled departmental leaders to determine issues and deliver solutions to individualized problems and concerns
Any information uploaded, such as a resume, or input by the user is owned solely by the user, not LiveCareer. For further information, please visit our Terms of Use.