mortgage customer service representative resume example with 16+ years of experience
Been in the mortgage industry for 6 years from Mortgage Specialist II, Customer Service, Collections, Customer Relationship Manager, Account Manager, Making Homes Affordable Specialist, REO Specialist and Escalations 2nd level . During my tenure, different applications used were Homebase, Homesaver, LPS, Microsoft Outlook, AS400/Iseries, Equator, Salesforce ,CRM Tool and Lamp. Interested in still pursuing the mortgage industry.
|
|
- Document loan history, respond to customers, investors, vendors and authorized 3rd parties inquires, research and/ or resolve inquires, analyze request per policy and procedures to ensure proper action, and maintain routine transaction per customer.
- Communicated by Microsoft Outlook and communicator.
- Provided excellent customer service and other liquidation options.
- Type 35-40wpm, Usage of Microsoft and Word programs.
- Collect payments and set up repayment plans.
- Answer approximately 75 incoming customer calls.
- Provide customers with information requested through verbal or written correspondence and maintain accurate records (i.e. balance statements, documents copies, and account history).
- Direct calls or correspondence to proper departments in event information is not available or requires research
- Take mortgage payments over the phone, respond to inquiries regarding hazard and flood insurance issues and disbursements, respond to inquiries regarding tax issues and disbursements.
- Review and explain escrow disclosure statements (i.e. account shortages and overages).
- Discuss and respond to inquiries regarding loan types and terms (i.e. VA, FHA, Conventional, ARM).
- Maintain and process request for addition/changes/deletion of customer names from account record by ensuring that proper documentation is received and investor guidelines are met
- Respond to the needs of customers who are not satisfied with assistance provided by Customer Service Representative.
- Assist overflow with difficult calls.
- Other duties as assigned.
- Demonstrate excellent customer service by selling home, life and credit cards.
- Meet quota of 6 sales a day.
- 40-50wpm , Provided excellent customer service skills,.
- Greet guest.
- Take food orders and refill drinks.
- Completed assigned duties.
- Exceeded and meet monthly requirements.
- Also did 6months of training and coaching for new hires.
- MVP 6 times.
By clicking Customize This Resume, you agree to our Terms of Use and Privacy Policy
Your data is safe with us
Any information uploaded, such as a resume, or input by the user is owned solely by the user, not LiveCareer. For further information, please visit our Terms of Use.
Resume Overview
School Attended
- Riley High School
Job Titles Held:
- Mortgage Customer Service Representative
- Customer Service Sales Representative
- Waitress
Degrees
- GED
By clicking Customize This Resume, you agree to our Terms of Use and Privacy Policy