Mortgage Customer Service Representative resume example with 10+ years of experience

Jessica Claire
  • Montgomery Street, San Francisco, CA 94105 609 Johnson Ave., 49204, Tulsa, OK
  • H: (555) 432-1000
  • C:
  • Date of Birth:
  • India:
  • :
  • single:
Career Overview

Being in Customer service I consistently maintain a positive attitude and enjoy helping people as well as adding to the companies success.

Core Strengths
  • Bilingual (English & Spanish)
  • Type @ 70 wpm
  • Proficient in Microsoft Office
  • Able to handle reports and documentation
  • Call center operations
  • Superb customer service skills
  • Accurately record, remember and verbally communicate detailed information.
Work Experience
Mortgage Customer Service Representative, 09/2012 - Current
Truist Financial Corporation Fuquay Varina, NC,
  • Assisting clients with Mortgage Inquires
  • Escrow Specialist
  • Payment Processing
  • CitiBank Status Line for Refinancing Applications
  • Sale CitiMortgage and Citibank Products
  • Handle calls and accounts in a timely manner
  • Navigate multiple systems and service customers across platforms;
  • Strong problem solving skills, ability to make quick, effective decisions .
  • Demonstrate an empathetic approach with our clients and a warm, respectful tone while consistently meeting and exceeding our customer's expectations.
CSR, 03/2011 - 06/2012
Idex Corporation Crawfordsville, IN,

Provided Client Care by:

  • Processing Payments
  • Troubleshooting/ Problem Solving
  • Meet Statistics and Criteria
  • Provided floor support
  • Sprint sales support
  • Customer order fulfillments
Temp Customer Service Clerk, 03/2010 - 09/2010
Dollar General City, STATE,
  • Greet customers and provided assistance when needed
  • Stock Items neatly on shelves
  • Work the register and check out
  • Handle money and make sure everything is secure
  • Clean store before closing
Educational Background
Degree: Massage Therapy, Expected in 2011

GED: GED, Expected in 2009
El Pueblo Regional Center - Tucson, AZ

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Resume Overview

School Attended

  • El Pueblo Regional Center

Job Titles Held:

  • Mortgage Customer Service Representative
  • CSR
  • Temp Customer Service Clerk


  • Degree
  • GED

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