Montgomery Street, San Francisco, CA94105609 Johnson Ave., 49204, Tulsa, OK
Home: (555) 432-1000
Cell:
resumesample@example.com
Other Skills
Optimization
Calibration
Planning
Project Coordination
Negotiation
Customer Service
Technical support
Stakeholder Relationship Management
Document Oversight
Waterfall methodology
Teradata/SQL Reporting
Work History
Mortgage Customer Service Representative, 10/2020 to Current Truist Financial Corporation – Brookneal, VA,
Maintaining Average Handle Time of 685s
Consistent resolution rate of 68% or better
Scheduling Adherence at 72% or better
Primary first point of contact for mortgage customers, often directing callers to appropriate departments, answering general questions or sending requested documentation
Project Coordinator, 09/2019 to Current Purple – Atlanta, GA,
Assigned to Edward Jones (Branch Development Project Management Office)
Supported two projects, internal and external, delivering each to new teams in timely manner
Liaised between Branch Development and Service department, facilitating communications and keeping appropriate parties updated on project developments
Communicated with Business Owner, Sponsor, & team members to keep project on schedule
Gathered requirements for ongoing projects and organized details for management use
Gathered and disseminated project materials at key points to all stakeholders, including General Partner and Senior Project Leader
Counseled departmental leaders to determine issues and deliver solutions to individualized problems and concerns
Coordinator - Business Operations, 11/1999 to 04/2019 Travel + Leisure Co. – San Diego, CA,
Increased team reporting productivity by 50%
Improved In-Building project efficiency and customer satisfaction by 50%
Successfully resolved more than 50 high-profile customer issues while maintaining +80% retention rate
Assisted Business-to-Business Sales Team with over 200 deployments
Key Projects:
Business Solutions Subject Matter Expert 2018-2019
Newly certified RF Engineer and eager learner seeking opportunities to work with distributed antenna systems, 5G wireless, or any carrier-related projects. Certification includes design, analysis, planning, link-budgets, among other topics.
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