Jessica Claire
  • Montgomery Street, San Francisco, CA 94105 609 Johnson Ave., 49204, Tulsa, OK
  • Home: (555) 432-1000
  • Cell:
Other Skills
  • Optimization
  • Calibration
  • Planning
  • Project Coordination
  • Negotiation
  • Customer Service
  • Technical support
  • Stakeholder Relationship Management
  • Document Oversight
  • Waterfall methodology
  • Teradata/SQL Reporting
Work History
Mortgage Customer Service Representative, 10/2020 to Current
Truist Financial CorporationBrookneal, VA,
  • Maintaining Average Handle Time of 685s
  • Consistent resolution rate of 68% or better
  • Scheduling Adherence at 72% or better
  • Primary first point of contact for mortgage customers, often directing callers to appropriate departments, answering general questions or sending requested documentation
Project Coordinator, 09/2019 to Current
PurpleAtlanta, GA,
  • Assigned to Edward Jones (Branch Development Project Management Office)
  • Supported two projects, internal and external, delivering each to new teams in timely manner
  • Liaised between Branch Development and Service department, facilitating communications and keeping appropriate parties updated on project developments
  • Communicated with Business Owner, Sponsor, & team members to keep project on schedule
  • Gathered requirements for ongoing projects and organized details for management use
  • Gathered and disseminated project materials at key points to all stakeholders, including General Partner and Senior Project Leader
  • Counseled departmental leaders to determine issues and deliver solutions to individualized problems and concerns
Coordinator - Business Operations, 11/1999 to 04/2019
Travel + Leisure Co.San Diego, CA,
  • Increased team reporting productivity by 50%
  • Improved In-Building project efficiency and customer satisfaction by 50%
  • Successfully resolved more than 50 high-profile customer issues while maintaining +80% retention rate
  • Assisted Business-to-Business Sales Team with over 200 deployments

Key Projects:

  • Business Solutions Subject Matter Expert 2018-2019
  • Data Solutions Engineer Protégé 2017
  • In-Building Coordinator (Business Project Coordinator) 2013-2017
  • Machine-to-Machine (Internet of Things) Subject Matter Expert 2017
  • Excel Subject Matter Expert 2017
  • Primary Point of Contact for Alltel transition in Kansas and Southwestern Missouri 2011
  • Trainer 2005-2020
Certification: Radio Frequency Engineering, Expected in 08/2020
University of California - San Diego - San Diego, CA,
  • Coursework in Antenna Theory, Microwave Engineering, and RF System Design
Bachelor of Science: Electrical Engineering, Expected in 2003
University of Missouri - St Louis - St Louis, MO
  • Joint Engineering program with Washington University-St. Louis. Emphasis on Power and Control Systems
Bachelor of Science: Engineering, Expected in
Southern Illinois University Edwardsville - Edwardsville, IL
  • Attended 1997 - 1998
  • Part-time Electrical Engineering Student
  • Completed coursework in Physics, C++ programming, and Critical Thinking
Bachelor of Science: Electrical Engineering, Expected in
University of Missouri - Columbia - Columbia, MO
  • Attended 1986 - 1989
  • Completed basic engineering courses including - Strength of Materials, Engineering Design, Fluid Dynamics, Calculus and Electric Circuits

Board Member

  • Fellowship of Christian Athletes - St. Charles, MO

Member of:

  • Institute of Electrical and Electronics Engineers (IEEE)
  • Calvary Church - St. Charles, MO
  • United States Bowling Congress
  • Project Management Professional (PMI) Certification - ETA 2021
  • Radio Frequency Engineering Certification - 2020
  • SOLiD Distributed Antenna Systems Certification - 2014
  • CISCO Entry Level Network Certification (CCENT) - 2011-2014

Newly certified RF Engineer and eager learner seeking opportunities to work with distributed antenna systems, 5G wireless, or any carrier-related projects. Certification includes design, analysis, planning, link-budgets, among other topics.

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School Attended

  • University of California - San Diego
  • University of Missouri - St Louis
  • Southern Illinois University Edwardsville
  • University of Missouri - Columbia

Job Titles Held:

  • Mortgage Customer Service Representative
  • Project Coordinator
  • Coordinator - Business Operations


  • Certification
  • Bachelor of Science
  • Bachelor of Science
  • Bachelor of Science

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