Experienced collections specialist with years of great success and exceptional customer support experience. Eager to take on new roles with long-term growth and advancement potential. I'm hardworking and an honest person with dedication for satisfying customers with exceptional customer service. Great computer aptitude skills and phone etiquette. Also, customer oriented and a dynamic problem solver with first-rate skills in building relationships and resolving problems. Expertise in troubleshooting and handling customer support issues in high call volumes all within in a timely manner. I will be your best candidate for the job because I am a quick learner who's always striving for the very best.
Skills
Updating Customer Accounts
Overdue Balance Detection
Negotiation and Resolution
Credit and Collections
Problem Solving
Merchandise Packaging
Cash Handling
Cash Register Operations
Inventory Stocking
Electronic Recordkeeping
Observation Documentation
Adaptability and Flexibility
Cleaning and Sanitizing
Observation Documentation
Adaptability and Flexibility
Cleaning and Sanitizing
Work History
06/2022 to 11/2023
Mortgage Customer Service RepresentativeTruist Financial Corporation – Los Angeles, CA,
Promoted superior experience by addressing customer concerns, demonstrating empathy, and resolving problems swiftly.
Increased efficiency and team productivity by promoting operational best practices.
Educated customers about billing, payment processing and support policies and procedures.
Implemented and developed customer service training processes.
Collaborated with staff members to enhance customer service experience and exceed team goals through effective client satisfaction rates.
Investigated and resolved customer inquiries and complaints quickly.
Developed and updated databases to handle customer data.
Opened new accounts and documented personal, demographic, and payment information in system.
Answered inbound telephone calls from interested customers to persuasively discuss offerings.
Overcame objections using friendly, persuasive strategies.
Delivered scripted sales talks to customers reached via manual and automatic dialing systems.
Escalated concerns or advanced problem calls to management staff.
Recorded contact information of customers and potential customers in internal database.
Handled high-volume telemarketing operations with expert use of client management software and computer dialing.
Answered calls, took messages, and transferred calls to correct individuals.
Conducted database research to identify potential leads and determine contact information.
Recorded and updated customer information in online systems.
11/2022 to 02/2023
Customer Service RepresentativeJubitz – Vancouver, WA,
Used scripted conversation prompts to convey current account information and obtain payments.
Set up drafts and processed immediate payments after conducting thorough research and analysis of account.
Delivered exceptional customer service on collection calls and maintained calm and professional demeanor.
Achieved performance goals on consistent basis.
Trained new team members on scripts, company services and collection strategies.
Maintained high volume of calls and met demands of busy and productive group.
Monitored accounts for compliance with established payment plans and flagged non-compliances.
Worked with customer to create debt repayment plan based on current financial condition.
Entered client details and notes into system for interdepartmental access and review.
05/2021 to 04/2022
CashierThe Cheesecake Factory – Rockaway, NJ,
Greeted customers entering store and responded promptly to customer needs.
Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
Worked flexible schedule and extra shifts to meet business needs.
Worked closely with shift manager to solve problems and handle customer concerns.
Stocked, tagged and displayed merchandise as required.
Built relationships with customers to encourage repeat business.
Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
Tallied cash drawer at beginning and end of each work shift.
Responded promptly to requests for assistance, spills and customer inquiries.
Performed cash, card and check transactions to complete customer purchases.
Used POS system to enter orders, process payments and issue receipts.
Worked with floor team and managers to meet wide range of customer needs.
Handled cash with high accuracy and took care to check bills for fraud.
Learned duties for various positions and provided backup at key times.
Reconciled cash drawer at start and end of each shift, accounting for errors, and resolving discrepancies.
07/2020 to 04/2021
Restaurant CashierHyatt Hotels Corp. – Los Angeles, CA,
Kept cash wrap stocked, products faced and shelving free of misplaced items or trash.
Set up new sales displays each week with fresh merchandise.
Reconciled cash drawer at start and end of each shift, accounting for errors, and resolving discrepancies.
Performed cash, card and check transactions to complete customer purchases.
Used POS system to enter orders, process payments and issue receipts.
Worked with floor team and managers to meet wide range of customer needs.
Responded promptly to requests for assistance, spills and customer inquiries.
Operated cash register to record transactions accurately and efficiently.
Education
Expected in 05/2022
High School Diploma: Brantley County High School - Nahunta, GA GPA:
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