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mortgage customer service agent resume example with 7+ years of experience

Jessica Claire
  • Montgomery Street, San Francisco, CA 94105 609 Johnson Ave., 49204, Tulsa, OK
  • H: (555) 432-1000
  • C:
  • resumesample@example.com
  • Date of Birth:
  • India:
  • :
  • single:
Professional Summary

Enthusiastic, outgoing and fashion-savvy Sales Associate proficient at building positive relationships with new and existing customers by offering superior customer service.

Crew Member offering a positive attitude and flexible schedule. Works well independently or with others as a team.

Call Center Representative with expertise providing customer support in high call volume environments. Exceptional computer aptitude and telephone etiquette.
Skills
  • Customer-oriented
  • Friendly and helpful
  • Valid [state] driver’s license
  • Dedicated team player
  • Skilled in call center operations
  • Adheres to customer service procedures
  • Retail sales
Work History
Mortgage Customer Service Agent, 09/2016 - Current
Bok Financial Oklahoma City, OK,
  • Managed customer calls effectively and efficiently in a complex, fast-paced and challenging call center environment.
  • Improved call center functionality and service capacity by resolving customer complaints efficiently and quickly.
  • Accurately documented, researched and resolved customer service issues.
  • Defused volatile customer situations calmly and courteously.
  • Gathered and verified all required customer information for tracking purposes.
  • Referred unresolved customer grievances to designated departments for further investigation.
  • Acted professionally and patiently when addressing negative customer feedback.

Customer Service Associate, 02/2015 - 09/2016
Desert Diamond Casino Tucson, AZ,
  • Operated a cash register for cash, check and credit card transactions with accuracy.
  • Stocked and replenished merchandise according to store merchandising layouts.
  • Cleaned and organized the store, including the checkout desk and displays.
  • Alerted customers to upcoming sales events and promotions.
  • Completed all point of sale opening and closing procedures, including counting the contents of the cash register.
  • Handled all customer relations issues in a gracious manner and in accordance with company policies.
  • Welcomed customers into the store and helped them locate items.
  • Used time efficiently when not serving customers, including folding clothes and cleaning out fitting rooms.


Hostess, 2015 - 03/2015
Self Regional Healthcare Greenwood, SC,
  • Assisted diners with obtaining food from buffet/serving table as needed.
  • Assisted in maintaining preparation and service areas in a sanitary condition
  • Cleaned and organized eating, service, and kitchen areas

Dishwasher, 09/2014 - 02/2015
Xanterra Parks & Resorts Estes Park, CO,
  • Washed dishes, glassware, flatware, pots, and/or pans using dishwashers or by hand

Dining Attendant, 2014 - 07/2014
Bass Pro Shops Columbia, SC,
  • Maintained high standards of customer service during high-volume, fast-paced operations.
  • Consistently provided friendly guest service and heartfelt hospitality.
  • Built loyal clientele through friendly interactions and consistent appreciation.
  • Prepared fountain drinks and ice cream items.
  • Placed food trays over food warmers for immediate service or stored them in refrigerated storage cabinets.
  • Followed food safety procedures according to company policies and health and sanitation regulations.
  • Stored food in designated containers and storage areas to prevent spoilage or cross-contamination.
  • Immediately informed supervisors when supplies were low or if equipment was not functioning properly.

Education
High School Diploma: , Expected in 2013
-
Orange Park High school - Orange park,
GPA:
Status -

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Resume Overview

School Attended

  • Orange Park High school

Job Titles Held:

  • Mortgage Customer Service Agent
  • Customer Service Associate
  • Hostess
  • Dishwasher
  • Dining Attendant

Degrees

  • High School Diploma

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