Mortgage Customer Service Agent Resume Example
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MORTGAGE CUSTOMER SERVICE AGENT
Professional Summary
Enthusiastic, outgoing and fashion-savvy Sales Associate proficient at building positive relationships with new and existing customers by offering superior customer service.
Crew Member offering a positive attitude and flexible schedule. Works well independently or with others as a team.
Skills
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Work History
Mortgage Customer Service Agent, 10/2016 to Current
Bok Financial – Oklahoma City , OK
Bok Financial – Oklahoma City , OK
- Managed customer calls effectively and efficiently in a complex, fast-paced and challenging call center environment.
- Improved call center functionality and service capacity by resolving customer complaints efficiently and quickly.
- Accurately documented, researched and resolved customer service issues.
- Defused volatile customer situations calmly and courteously.
- Gathered and verified all required customer information for tracking purposes.
- Referred unresolved customer grievances to designated departments for further investigation.
- Acted professionally and patiently when addressing negative customer feedback.
Customer Service Associate, 03/2015 to 10/2016
Desert Diamond Casino – Tucson , AZ
Desert Diamond Casino – Tucson , AZ
- Operated a cash register for cash, check and credit card transactions with accuracy.
- Stocked and replenished merchandise according to store merchandising layouts.
- Cleaned and organized the store, including the checkout desk and displays.
- Alerted customers to upcoming sales events and promotions.
- Completed all point of sale opening and closing procedures, including counting the contents of the cash register.
- Handled all customer relations issues in a gracious manner and in accordance with company policies.
- Welcomed customers into the store and helped them locate items.
- Used time efficiently when not serving customers, including folding clothes and cleaning out fitting rooms.
Hostess, 01/2015 to 04/2015
Self Regional Healthcare – Greenwood , SC
Self Regional Healthcare – Greenwood , SC
- Assisted diners with obtaining food from buffet/serving table as needed.
- Assisted in maintaining preparation and service areas in a sanitary condition
- Cleaned and organized eating, service, and kitchen areas
Dishwasher, 10/2014 to 03/2015
Xanterra Parks & Resorts – Estes Park , CO
Xanterra Parks & Resorts – Estes Park , CO
- Washed dishes, glassware, flatware, pots, and/or pans using dishwashers or by hand
Dining Attendant, 01/2014 to 08/2014
Bass Pro Shops – Columbia , SC
Bass Pro Shops – Columbia , SC
- Maintained high standards of customer service during high-volume, fast-paced operations.
- Consistently provided friendly guest service and heartfelt hospitality.
- Built loyal clientele through friendly interactions and consistent appreciation.
- Prepared fountain drinks and ice cream items.
- Placed food trays over food warmers for immediate service or stored them in refrigerated storage cabinets.
- Followed food safety procedures according to company policies and health and sanitation regulations.
- Stored food in designated containers and storage areas to prevent spoilage or cross-contamination.
- Immediately informed supervisors when supplies were low or if equipment was not functioning properly.
Education
High School Diploma: 2013
Orange Park High school - City
Orange Park High school - City
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Resume Overview
School Attended
- Orange Park High school
Job Titles Held:
- Mortgage Customer Service Agent
- Customer Service Associate
- Hostess
- Dishwasher
- Dining Attendant
Degrees
- High School Diploma : 2013
