Mortgage Customer Service Agent Resume Example ERC

MORTGAGE CUSTOMER SERVICE AGENT

Professional Summary

Enthusiastic, outgoing and fashion-savvy Sales Associate proficient at building positive relationships with new and existing customers by offering superior customer service.

Crew Member offering a positive attitude and flexible schedule. Works well independently or with others as a team.

Call Center Representative with expertise providing customer support in high call volume environments. Exceptional computer aptitude and telephone etiquette.

Skills

Customer-oriented
Friendly and helpful
Valid [state] driver's license
Dedicated team player

Skilled in call center operations
Adheres to customer service procedures
Retail sales

Work History

Mortgage Customer Service Agent, 10/2016 to Current
ERC – Orange Park, Florida

Managed customer calls effectively and efficiently in a complex, fast-paced and challenging call center environment.
Improved call center functionality and service capacity by resolving customer complaints efficiently and quickly.
Accurately documented, researched and resolved customer service issues.
Defused volatile customer situations calmly and courteously.
Gathered and verified all required customer information for tracking purposes.
Referred unresolved customer grievances to designated departments for further investigation.
Acted professionally and patiently when addressing negative customer feedback.

Customer Service Associate, 03/2015 to 10/2016
JCPenny – orange park, florida

Operated a cash register for cash, check and credit card transactions with accuracy.
Stocked and replenished merchandise according to store merchandising layouts.
Cleaned and organized the store, including the checkout desk and displays.
Alerted customers to upcoming sales events and promotions.
Completed all point of sale opening and closing procedures, including counting the contents of the cash register.
Handled all customer relations issues in a gracious manner and in accordance with company policies.
Welcomed customers into the store and helped them locate items.
Used time efficiently when not serving customers, including folding clothes and cleaning out fitting rooms.

Hostess, 01/2015 to 04/2015
Sonny's Bar Barbeque – Jacksonville, Florida

Assisted diners with obtaining food from buffet/serving table as needed.
Assisted in maintaining preparation and service areas in a sanitary condition
Cleaned and organized eating, service, and kitchen areas

Dishwasher, 10/2014 to 03/2015
Steak n Shake – Orange Park, Florida

Washed dishes, glassware, flatware, pots, and/or pans using dishwashers or by hand

Dining Attendant, 01/2014 to 08/2014
Chick Fil La – Jacksonville, Florida

Maintained high standards of customer service during high-volume, fast-paced operations.
Consistently provided friendly guest service and heartfelt hospitality.
Built loyal clientele through friendly interactions and consistent appreciation.
Prepared fountain drinks and ice cream items.
Placed food trays over food warmers for immediate service or stored them in refrigerated storage cabinets.
Followed food safety procedures according to company policies and health and sanitation regulations.
Stored food in designated containers and storage areas to prevent spoilage or cross-contamination.
Immediately informed supervisors when supplies were low or if equipment was not functioning properly.

Education

High School Diploma: 2013
Orange Park High school - Orange park

Resume Overview

Companies Worked For:

ERC
JCPenny
Sonny's Bar Barbeque
Steak n Shake
Chick Fil La

School Attended

Orange Park High school

Job Titles Held:

Mortgage Customer Service Agent
Customer Service Associate
Hostess
Dishwasher
Dining Attendant

Degrees

High School Diploma : 2013

Mortgage Customer Service Agent Resume Example

Resume Score: 60%

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