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Mortgage Customer Service Agent Resume Example

Resume Score: 60%

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MORTGAGE CUSTOMER SERVICE AGENT
Professional Summary

Enthusiastic, outgoing and fashion-savvy Sales Associate proficient at building positive relationships with new and existing customers by offering superior customer service.

Crew Member offering a positive attitude and flexible schedule. Works well independently or with others as a team.

Call Center Representative with expertise providing customer support in high call volume environments. Exceptional computer aptitude and telephone etiquette.
Skills
  • Customer-oriented
  • Friendly and helpful
  • Valid [state] driver's license
  • Dedicated team player
  • Skilled in call center operations
  • Adheres to customer service procedures
  • Retail sales
Work History
Mortgage Customer Service Agent, 10/2016 to Current
ERC – Orange Park, Florida
  • Managed customer calls effectively and efficiently in a complex, fast-paced and challenging call center environment.
  • Improved call center functionality and service capacity by resolving customer complaints efficiently and quickly.
  • Accurately documented, researched and resolved customer service issues.
  • Defused volatile customer situations calmly and courteously.
  • Gathered and verified all required customer information for tracking purposes.
  • Referred unresolved customer grievances to designated departments for further investigation.
  • Acted professionally and patiently when addressing negative customer feedback.

Customer Service Associate, 03/2015 to 10/2016
JCPenny – orange park, florida
  • Operated a cash register for cash, check and credit card transactions with accuracy.
  • Stocked and replenished merchandise according to store merchandising layouts.
  • Cleaned and organized the store, including the checkout desk and displays.
  • Alerted customers to upcoming sales events and promotions.
  • Completed all point of sale opening and closing procedures, including counting the contents of the cash register.
  • Handled all customer relations issues in a gracious manner and in accordance with company policies.
  • Welcomed customers into the store and helped them locate items.
  • Used time efficiently when not serving customers, including folding clothes and cleaning out fitting rooms.


Hostess, 01/2015 to 04/2015
Sonny's Bar Barbeque – Jacksonville, Florida
  • Assisted diners with obtaining food from buffet/serving table as needed.
  • Assisted in maintaining preparation and service areas in a sanitary condition
  • Cleaned and organized eating, service, and kitchen areas

Dishwasher, 10/2014 to 03/2015
Steak n Shake – Orange Park, Florida
  • Washed dishes, glassware, flatware, pots, and/or pans using dishwashers or by hand

Dining Attendant, 01/2014 to 08/2014
Chick Fil La – Jacksonville, Florida
  • Maintained high standards of customer service during high-volume, fast-paced operations.
  • Consistently provided friendly guest service and heartfelt hospitality.
  • Built loyal clientele through friendly interactions and consistent appreciation.
  • Prepared fountain drinks and ice cream items.
  • Placed food trays over food warmers for immediate service or stored them in refrigerated storage cabinets.
  • Followed food safety procedures according to company policies and health and sanitation regulations.
  • Stored food in designated containers and storage areas to prevent spoilage or cross-contamination.
  • Immediately informed supervisors when supplies were low or if equipment was not functioning properly.

Education
High School Diploma: 2013
Orange Park High school - Orange park
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Resumes, and other information uploaded or provided by the user, are considered User Content governed by our Terms & Conditions. As such, it is not owned by us, and it is the user who retains ownership over such content.

Resume Overview

Companies Worked For:

  • ERC
  • JCPenny
  • Sonny's Bar Barbeque
  • Steak n Shake
  • Chick Fil La

School Attended

  • Orange Park High school

Job Titles Held:

  • Mortgage Customer Service Agent
  • Customer Service Associate
  • Hostess
  • Dishwasher
  • Dining Attendant

Degrees

  • High School Diploma : 2013

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