monitoring analyst resume example with 12+ years of experience

(555) 432-1000,
, , 100 Montgomery St. 10th Floor
Professional Summary

Hardworking and passionate jobseeker with strong organizational skills eager to secure entry-level [Job Title] position in [Type] environment. Ready to help team achieve company goals.

  • Guest services
  • Inventory control procedures
  • Merchandising expertise
  • Loss prevention
  • Cash register operations
  • Product promotions
Georgia College And State University Milledgeville, GA Expected in 08/2012 Master of Education : Instructional Technology-Library Media - GPA :
Mercer University Macon, GA Expected in 05/2005 Bachelor of Arts : English Literature-Art History/German - GPA :

Completed stud abroad program at Oxford University

Work History
Adyen - Monitoring Analyst
Remote, OR, 04/2017 - Current
  • Carried out day-day-day duties accurately and efficiently
  • Worked flexible hours; night, weekend, and holiday shifts
  • Maintained energy and enthusiasm in fast-paced environment
  • Proved successful working within tight deadlines and fast-paced atmosphere
  • Monitored and evaluated auto damage adjuster call and claims
  • Followed strict Home Office guidelines and criteria
  • Provide feedback to management and associates in both office environment as well as via web conference.
  • Analyzed data trends to identify associates strength and weaknesses
  • Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity
  • Responsible for handling regional Telephone Performance Audits by Claims Home Office
  • Draft appeals in order to obtain desirable results
  • Strive for perfection in my work - Received 100% quality score for the last 3 years
  • Top performing analyst among all regions
  • Demonstrated respect, friendliness and willingness to help wherever needed
  • Exceeded goals through effective task prioritization and great work ethic.
  • Served customers in a friendly, efficient manner following outlined steps of service.
  • Participated in continuous improvement by generating suggestions, engaging in problem-solving activities to support teamwork.
  • Resolved problems, improved operations and provided exceptional service.
  • Used coordination and planning skills to achieve results according to schedule.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Delivered exceptional level of service to each customer by listening to concerns and answering questions.
Rohm Semiconductor - Customer Service Representative
Santa Clara, CA, 02/2013 - 04/2017
  • Resolved customer complaints while prioritizing customer satisfaction and loyalty
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns
  • Telephone reprensentative responsible for claims support for new and existing claims
  • Issued Payment to customers in timely manner
  • Followed through with client requests to resolve problems.
  • Responded to customer inquiries via phone, email, and web-based platforms
  • Provided primary customer support to internal and external customer

  • Exceeded performance targets consistently by maintaining strong call control and calm in stressful situations
  • Adapted to new applications and maintained knowledge of current technologies
  • Multitasked effectively to simultaneously handle website chat and telephone customers' needs
County Of Culpeper - Circulation Assistant
Culpeper, VA, 08/2011 - 02/2013
  • Assisted staff with special projects and library event preparation
  • Answered telephone and offered general information in response to inquiries
  • Checked library materials in and out of library
  • Helped library patrons by providing directional information
  • Catalogued and sorted books and library materials
  • Maintained condition of library shelves and study areas.Kept library shelves and printed materials well-stocked and organized according to established system
  • Showed patrons where to find library resources and collected equipment, reference pieces and other items
  • Maintained and updated patron records in library system database
  • Assisted patrons with library equipment operation or rentals, including photocopiers, microfiche and audio/visual equipment
  • Mitigated librarian workload by independently managing basic patron requests and locating materials
  • Carried out day-day-day duties accurately and efficiently.
  • Processed customer fines and educated individual patrons on ways to minimize future charges.
Acelero - Early Childhood Educator
Levittown, PA, 07/2008 - 06/2011
  • Maintained and fostered positive and constructive interactions with staff, families and children
  • Communicated with parents and other staff about student progress.
  • Observed children to identify individuals in need of additional support and developed strategies to improve assistance
  • Promoted physical, academic and social development by implementing diverse classroom and outside activities
  • Gave one-on-one attention to children while maintaining overall focus on entire group
  • Used classroom observations to create written assessments of student performance
  • Monitored students' academic, social and emotional progress and recorded in individual files
German :
Negotiated :

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Resume Overview

School Attended

  • Georgia College And State University
  • Mercer University

Job Titles Held:

  • Monitoring Analyst
  • Customer Service Representative
  • Circulation Assistant
  • Early Childhood Educator


  • Master of Education
  • Bachelor of Arts

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