I was responsible for acting as a liaison between customers and companies. I assisted with complaints, orders, errors, account questions, billing, cancellations, and other queries.
I resolved customer complaints via phone, canceled or upgraded accounts, assisted with placement of orders, refunds, or exchanges, took payment information and other pertinent information such as addresses and phone numbers.
I also placed or canceled orders, suggested solutions when a transaction malfunctioned.
I utilized computer technology to handle high call volumes. I worked with customer service manager to ensure proper customer service is being delivered.
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