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money center customer service desk associate resume example with 7 years of experience

Jessica Claire
  • , , 609 Johnson Ave., 49204, Tulsa, OK 100 Montgomery St. 10th Floor
  • Home: (555) 432-1000
  • Cell:
  • resumesample@example.com
  • :
Summary

Enthusiastic individual with superior skills in working in both team-based and independent capacities. Bringing strong work ethic and excellent organizational skills to any setting. Excited to begin a new challenge with a successful team.

Skills
  • Interpersonal
  • Communication
  • Time Management
  • Critical Thinking and Problem Solving
  • Team work
  • Digital literacy
  • Initiative
  • Emotional Intelligence
Experience
In Store Shopper, 10/2020 to Current
Whole FoodsFrisco, CO,
  • Satisfied customers with quick, accurate service under tight deadlines.
  • Bagged groceries carefully to keep products in perfect condition, separated fragile products and kept frozen and perishable foods cold or fresh.
  • Cultivated close relationships with customers, built loyal clientele and went extra mile in deliveries, including doing no-contact delivery or helping older customers put groceries away.
  • Listened to customer needs to identify and recommend best products and services.
  • Shopped at customer's chosen store, verified replacement items, selected freshest fruit, produce and meat and delivered groceries on-time to exact location specified.
  • Followed application instructions closely and reviewed deliveries to minimize errors.
Cashier, 10/2020 to Current
Redneck Trailer SuppliesTampa, FL,
  • Wiped down counters and conveyor belt to remove debris and maintain cleanliness, as well as to combat exposure rates during current pandemic.
  • Greeted customers promptly and responded to questions.
  • Learned roles of other departments to provide coverage and keep store operational.
  • Maintained composure and patience in face of difficult customer situations, applying de-escalation techniques and positive customer support.
  • Maintained work area and kept cash drawer organized.
  • Welcomed customers, offering assistance to help find store items.
  • Processed customer payments quickly and returned exact change and receipts.
  • Processed efficient and accurate cash, check, debit, and credit card payments using Point-of-Sale system.
  • Assisted customers to find appropriate products, answered product questions and provided product solutions.
  • Processed returned items in accordance with store policy.
  • Stayed up to date on current item discounts to support promotions.
Bulk , 10/2020 to Current
Department Of Administrative Services, State Of OhioSandusky, OH,
  • Generated repeat business by responding to customer concerns with friendly and knowledgeable service.
  • Delegated work to staff, setting priorities and goals.
  • Monitored sales performance data, updating spreadsheets with information to assist review and analysis.
  • Organized store by returning merchandise to proper areas and restocked displays.
  • Stocked shelves and supplies and organized displays to focus customer attention on specific items.
  • Recommended merchandise to customers based on needs and preferences.
  • Following the merchandising Bulk plan by properly packaging and scaling bulk items, filling bulk bins, rotating, preparing, wrapping, and pricing bulk packages accurately and legibly.
  • Responsible to receive, unload, and stock merchandise as needed throughout the day.
  • Sanitized counters and wiped down surfaces following food preparation to prevent cross-contamination from tree nuts.
  • Scrubbed bins, and scoops by hand to maintain cleanliness.
Money Center/Customer Service Desk Associate, 07/2016 to 05/2020
Southern States Cooperative, Inc.Goochland, VA,
  • Accurately handled over hundreds of payments daily in cash and credit card payments for financial, and material products.
  • Assisted customers to find appropriate products, answered product questions and provided product solutions.
  • Maintained high productivity by efficiently processing cash, credit, and debit payments for customers.
  • Processed returned items in accordance with store policy and state/federal laws.
  • Observed company return policy when processing refunds, including inspecting merchandise for wear or damage.
  • Issued receipts, discussed return policies, and directed customers to pickup locations for larger merchandise.
  • Resolved issues regarding customer complaints and escalated worsening concerns to customer service manager for remediation.
  • Troubleshot and resolved issues with cash registers, card scanners and printers.
  • Adhered to strict guidelines regarding financial and customer data to avoid breaches and information misuse.
  • Increased knowledge of banking products and services by actively participating in available training classes and workshops offered to employees.
  • Acted as pivotal point of contact between bank branches regarding guidelines and practices.
  • Warmly welcomed customers and offered pleasant service during entire transaction, which improved satisfaction ratings by 95%.
  • Promoted facility security by monitoring customer behaviors and following established protocols to protect individuals and assets.
  • Met or exceeded sales goals by promoting bank products and services in every interaction.
  • Answered phones, responded to customer inquiries, and transferred calls to appropriate staff members.
  • Resolved issues on initial call 95% of time using internal knowledge base, troubleshooting skills, experience and team resources.
  • Mentored and onboarded new staff members to establish top client satisfaction.
Customer Service Manager, 05/2018 to 09/2018
Heights Finance CorporationAthens, TN,
  • Managed personnel scheduling, facilitating adequate coverage to meet demand.
  • Managed day-to-day operations, including supervision and assignment delegation for a 20 to 30+ member team.
  • Issued cash, change and electronic equipment to sales associates throughout facility, participating in end-of-shift accounting procedures to document handling of revenues.
  • Trained employees on cash drawer operations & etiquette.
  • Trained sales associates on proper procedures for minimizing accounting discrepancies arising from human error, leading initial training sessions and supervising new associates on floor.
  • Communicated sales targets and worked with assistant managers to enhance revenue numbers and promotional techniques.
  • Maintained optimal financial controls by securing funds and making accurate transactions.
  • Developed open and professional relationships with team members, enabling better, more effective customer service.
  • Developed and implemented policies, procedures and process improvement initiatives to improve retention rates and increase customer satisfaction.
  • Exceeded team goals by implementing knowledge transfer processes to share best practices and improve sales initiatives.
  • Delivered fast, friendly and knowledgeable service for routine questions and service complaints.
  • Helped customers work within established systems to achieve desired results and maintain company loyalty.
  • Reduced amount of employee overtime 95% by effectively delegating tasks.
  • Evaluated customer account information to assess current issues and determine potential solutions.
  • Decreased process lags by supervising 20 to 30+ customer service representatives by identifying training needs and staff development plans.
  • Verified amounts and integrity of every check or funds transfer.
  • Managed escalations with polite service, knowledgeable support and unsurpassed professionalism to satisfy needs and protect company reputation.
  • Utilized NCR, IBM, POS, and TellerMate equipment daily.
  • Recognized by management for providing exceptional customer service.
  • Responsible for both opening and closing of store.
  • Prepared and checked cashier register tills.
  • Conducted and input daily register audits on register trained associates by hand or with TellerMate equipment.
Cashier, 05/2013 to 07/2016
Wal-Mart Stores Inc.City, STATE,
  • Greeted customers warmly and responded to requests for information.
  • Scanned items quickly to keep lines moving and reduce overall wait time.
  • Collected merchandise from store and searched back-end locations for customer purchases.
  • Processed efficient and accurate cash, check, debit, and credit card payments using Point-of-Sale system.
  • Assisted customers to find appropriate products, answered product questions and provided product solutions.
  • Stayed up to date on current item discounts to support promotions.
  • Learned roles of other departments to provide coverage and keep store operational.
  • Trained new team members in cash register operation, stock procedures and customer service.
  • Received product orders, unloaded merchandise and arranged store stock into appealing displays.
  • Resolved issues with cash registers, card scanners and printers.
  • Properly verified customer identification for alcohol or tobacco purchases.
  • Kept check-out areas clean, organized, and well-stocked to maintain attractive store.
Customer Service Representative, 07/2014 to 07/2015
Circle KCity, STATE,
  • Maintained cleanliness, neatness and organization of all areas.
  • Collaborated with team members to complete demanding projects under tight deadlines.
  • Asked probing questions to determine service needs and accurately input information into electronic systems.
  • Earned reputation for good attendance and hard work.
  • Assessed customer needs and upsold products and services to maximize sales.
  • Educated customers on special pricing opportunities and company offerings.
  • Escalated customer concerns, store issues and inventory requirements to supervisors.
  • Maintained calm, friendly demeanor with upset customers to de-escalate stressful situations.
  • Inspected identification to determine proper age of customers for alcohol and cigarettes.
  • Resolved issues with cash registers, card scanners and printers.
  • Processed all sales transactions accurately and promptly to prevent long customer wait times.
  • Processed credit card, EBT and gift certificate payments in electronic computer systems.
  • Counted drawers at start and end of shifts to validate daily records and uphold accounting accuracy.
  • Rectified problems such as damages and shortages by collaborating directly with vendor representatives.
  • Organized storage areas to maximize efficiency of materials movements and minimize labor required.
  • Promoted inventory accuracy and proper records management by comparing shipment contents with paperwork.
Education and Training
Behavioral Health Services Certificate: Behavioral Health Services, Expected in 08/2017 to Pima Community College - Tucson, AZ
GPA:
  • 3.8 GPA
  • Graduated with certificate
: Behavioral Health Services, Expected in to Pima Community College - Tucson, AZ
GPA:

Behavioral Health Services Clinical Observation with the Salvation Army Hospitality House.

High School Diploma: , Expected in 05/2014 to Edge High School - Tucson, AZ
GPA:
  • 3.4 GPA
Certifications
  • Certified Customer Service Manager
  • Behavioral Health Services certificate
  • Peer Youth Advocate certificate
,

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Resume Overview

School Attended

  • Pima Community College
  • Pima Community College
  • Edge High School

Job Titles Held:

  • In Store Shopper
  • Cashier
  • Bulk
  • Money Center/Customer Service Desk Associate
  • Customer Service Manager
  • Cashier
  • Customer Service Representative

Degrees

  • Behavioral Health Services Certificate
  • Some College (No Degree)
  • High School Diploma

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