mobility program coordinator resume example with 7+ years of experience

Jessica Claire
  • , , 609 Johnson Ave., 49204, Tulsa, OK 100 Montgomery St. 10th Floor
  • Home: (555) 432-1000
  • Cell:
Professional Summary

Dedicated Program Coordinator with high-level integrity and strong desire to help resolve challenges. Skilled in handling administrative , operational and outreach program functions.

  • Case Management
  • Client Needs Assessment
  • Educational Materials
  • Regulations and Policies
  • Case Information Confidentiality
  • Client interaction
  • Interpersonal and written communication
  • Planning
  • Mobility Management
  • Writing
  • Administration
  • Word Processing
  • Decision-Making Abilities
  • Processes And Procedures
Work History
Mobility Program Coordinator, 02/2018 to Current
Allied PickfordsUsa ● Oakbrook Terrace, IL,
  • Improve transportation services to all customers with special emphasis for persons with disabilities, older adults, transportation disadvantaged, and individuals with lower incomes by promoting, enhancing and facilitating access to transportation services.
  • Serve as liaison for public, human service organizations, public transportation and employers to ensure that customers are knowledgeable in available transportation resources.
  • Provide travel training for individual or groups for clients on how to use system including rules, understanding fixed-route ride guide, how to board and alight, paying fares and fare structures and alternatives.
  • Assess individual clients’ needs and identify available travel options, as well as developing and providing travel training and usage initiatives for first-time users of system.
  • Assist County in developing transportation resource materials and forms to make information clearly obtainable for those using programs including alternative formats and distribution of those materials as needed.
  • Process applications for Transportation Disadvantaged financial assistance and Reduced Fare applications and lead in promoting and facilitating Transportation Disadvantaged Program
  • Perform administrative duties associated with Mobility Management Services Program.
  • Schedule visits to agencies providing services to targeted populations such as nursing homes, low income housing, dialysis centers, hospital, medical clinics, assisted living centers, retirement centers as part of promoting and educating clients on public transportation.
  • Develop and promote public transit to employers, area hotels and businesses, and other potential stake holders.
  • Promote/sell transit coupons/bus passes .Issue Reduced Fare ID Cards to eligible riders
  • Demonstrated respect, friendliness and willingness to help wherever needed.
  • Created identification cards of persons entering and exiting facility to eliminate unauthorized visitors.
  • Produced high-quality documents, spreadsheets and presentations for internal and customer-facing needs.
  • Interacted with customers by phone, email or in-person to provide information.
  • Oversaw automated tracking and documentation of data, client correspondence and office operations.
  • Promptly received and forwarded incoming communications, such as phone calls, emails and letters, to appropriate staff.
  • Developed correspondence letters, memos and emails.
  • Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
  • Supported efficient meetings by organizing spaces and materials, documenting discussions and distributing meeting notes.
  • Authored clear and professional business documents.
  • Responded to inquiries from callers seeking information.
  • Trained new employees on administrative procedures, company policies and performance standards.
  • Reviewed and updated client correspondence files and database information to maintain accurate records.
  • Compiled monthly budget reports, financial spreadsheets and organizational charts to support business operations and improve office organization.
  • Added documents to file records and created new records to support filing needs.
Reservationist/Data Entry Specialist, 10/2014 to 11/2017
SonabankMclean, VA,
  • Advise people who are not eligible of requirements and assist them in appropriate method of qualifying.
  • Cancel or modify trips scheduled on as needed basis.
  • Modify and/or schedule standing rides onto run templates.
  • Schedule trips using application of conditional eligibilities.
  • Document trip requests using computer system (Trapeze).
  • Negotiate trip times with customers as needed to balance service supply and demand.
  • Receive customer complaints and document to refer to appropriate department personnel for resolution.
  • Screen and forward incoming phone calls to appropriate administrative offices.
  • Reviewed and updated client correspondence files and database information to maintain accurate records.
  • Kept optimal quality levels to prevent critical errors and support team performance targets.
  • Managed workflow scheduling, data entry and accuracy verification for large data projects.
Seasonal Teller, 04/2014 to 09/2014
Coastal Bank And TrustCity, STATE,
  • Balance currency, coin, and checks in cash drawers at end of shift.
  • Cash checks and pay out money after verifying that signatures are correct, that written and numerical amount agree, and that account have sufficient funds.
  • Receive checks and cash for deposits, verify amounts, and checks accuracy of deposit slips.
  • Examine checks for endorsement and to verify other information such as dates, bank name, identification of person receiving payments and legality of documents.
  • Enter customers' transactions into computer in order to record transactions and issues computer- generated receipts.
  • Count currency, coins , and checks received, by hand or using currency-counting machine, in order to prepare them for deposit or shipment to branch bank or federal Reserve Bank.
  • Process transaction such as deposits, retirement saving plan contributions, automated teller transactions, night deposits, and mail deposits.
  • Count, verify and post armored car deposits.
  • Process and maintain records of customer loans.
  • Explain, promote or sell products or services such as travelers' checks, saving bonds, money orders , and cashiers' checks.
  • Resolve problems or discrepancies concerning customers' accounts.
Ad Set Supervisor, 06/2011 to 02/2012
Kohls Corp.City, STATE,
  • Address Ad Set issues and concerns in timely manner.
  • Audit Ads for correctness and accuracy.
  • Identify and communicate Ad Set issues to Area Manager.
  • Oversee printing, reprinting and distribution of Ad signs.
  • Organize, sort and distribute Ad Set to respective business team.
  • Develop best practice and standards for Ad Set team.
  • Ensure in compliance with company policies and procedures.
  • Define and delegate responsibilities for Ad Set Associates.
  • Monitor performance of Ad Set Associates and provide feedback as required.
  • Assist in setting promotional and non-promotional signs as per company guidelines.
  • Ensure Ad tags/signs are properly placed or removed as per guidelines.
  • Supervise and guide Ad Set team when needed.
  • Streamline work flow process for Ad Set Associates.
  • Maintain RF equipment and and necessary supplies as required.
: , Expected in to Northwest Florida State College - Niceville, FL
High School Diploma: , Expected in 04/1993 to Fort Walton Beach High School - Fort Walton Beach, FL

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Resume Overview

School Attended

  • Northwest Florida State College
  • Fort Walton Beach High School

Job Titles Held:

  • Mobility Program Coordinator
  • Reservationist/Data Entry Specialist
  • Seasonal Teller
  • Ad Set Supervisor


  • High School Diploma

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