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MIS System Technician / Executive Support Resume Example

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MIS SYSTEM TECHNICIAN / EXECUTIVE SUPPORT
Career Overview
To obtain an IT position that will enable me to use my strong Data/Network, Telecommunications, organizational skills, educational background, customer service and ability to work well with people.
Qualifications
  • Technical help desk experience
  • Local remoter systems support
  • Patch management
  • Proficiency in TCP/IP protocols
  • Network asset management
  • Excellent problem solving skills
  • Network configuration and support
  • Exceptional troubleshooter
  • Disaster recovery environments
  • MS Visio
  • Web Content Filtering
  • Desktop and laptop expert
  • Fluent in Spanish
  • Active Directory
  • VMWare experience
  • Data connectivity
  • Sound judgment
  • Self-starter
  • CPU, RAM and hard drive performance testing
  • New technology and product research
  • Customer service specialist
Skills

Adobe Reader, Acrobat, Flash Microsoft Office XP - 2013

Windows 98 - Windows 7 Windows Server 2000 - 2008 R2

Ticketing System Track-it! DNS, SNMP, DHCP, FTP, HTTP, STMP

Active Directory Group Policy

Cisco Access Points Cisco ASA Firewalls

Desktop & Laptop repair Android & iOS Experience

WYSE & HP Thin Clients VMware

Exchange 2003 / 2007 McAfee EPO / Encryption Endpoint

Mobile Iron

Work Experience
MIS System Technician / Executive Support
December 2013 to June 2014 Ezcorp － Miami, FL
  • Provided IT Support to all Executive Leadership Group
  • Administer Cisco WAN Controller to add users on Guest Network
  • Assisted with Cisco Telepresence testing
  • Setup Polycom to Cisco Video conferencing within RMX 2200 Manager
  • Administrator for Miami Executive Office
  • Setup and Configuration of Cisco DX-650 IP Phones
  • Assisted HQ with with Level 1 - 3 support issues
  • Setup of Executive Networked Printers in office facility
  • Testing of all A/V equipment within Executive office
Network Admin / Procurement
January 2012 to December 2013 Trulite Glass & Aluminum Solutions － Deerfield Beach, Florida
  • I manage all activities in the information technology procurement function.
  • Ensure that products and services are purchased in the most cost, and time-efficient manner.
  • I also evaluate contracts and vendors; make final decisions regarding suppliers.
  • Provided senior technical support to both in-house staff and user departments for all network applications.
  • Implemented Sprint MPLS solution for entire organization
  • Maintained Infrastructure servers updated
  • Daily Backup Storage Maintenance and Tweaking
  • Assisted in Multi Virtual Machine Creation / Deployment
  • Daily PC / Laptop maintenance and troubleshooting
  • Mobile device configurations (ex. iOS, Android, and Blackberry)
  • Blackberry Server Administration
  • New Server Deployments - Windows 2000 to Windows 2008 R2
  • Asset Tracking Management
  • Help Desk Reporting Metrics
  • Train Service Desk Personnel
Infrastructure Supervisor
October 2011 to December 2011 Trulite Glass & Aluminum Solutions － Deerfield Beach, Florida
  • I oversee the planning, and organizing of the overall operations of the company's IT infrastructure.
  • This included developing, maintaining, supporting, and optimizing key functional areas that are necessary in day-to-day network stability; particularly network infrastructure, server infrastructure, data communications, and telecommunication systems.
  • Also Manage a team of 2 engineers.
  • New HQ configuration and deployment
  • HP Thin Client Configuration / Deployment to entire organization
  • Managing Multi Projects
Network Engineer/ Network Admin
October 2007 to September 2011 Trulite Glass & Aluminum Solutions － Tamarac, Florida
  • Responsible for answering all trouble calls/emails and enter work orders into our tracking software.
  • Assists in administering and maintaining local and web-based versions of our tracking software.
  • Interact with internal clients to resolve basic/advanced help network issues for over 20 branches; communicate with internal clients in a professional manner maintaining confidentiality.
  • Lead in configuration of systems for production environment; administer the phone system interface software, configure all telephony changes needed in any branch.
  • Troubleshoot with LAN/WAN issues, such as switching, thin client, wireless access points, and server configurations.
  • Create documentation for system, and LAN issues.
  • HP Switching configuration
  • Cisco ASA configuration and deployment
  • PC Repairing and Part replacement
  • Laptop Repairing
  • WSUS Administration
  • Blackberry Server Implementation
Network Engineer
June 2006 to April 2007 Piper Technology － Miami, FL
  • Troubleshooting and Configuration of files, print and remote access services.
  • Perform advanced network administration, including group policies and Active Directory; configure and troubleshoot TCP/IP and related network protocols.
  • Work with firewalls, VPNs, switches, and other LAN/WAN and security infrastructure; perform tasks related to Terminal Services.
Network Admin/Helpdesk Mgr
December 2004 to May 2006 GlobalTech Innovations Corp － Miami, FL
  • I would oversee the IT Helpdesk department; Administer, Maintain, and Troubleshoot network issues.
  • Also setup, configures, and support internal/external networks.
  • Developing and maintain all systems, applications, security, network configurations, designing and implementing a network infrastructure.
Assistant Store Manager
June 2004 to May 2006 Lemox Bookstore － Miami, Florida
  • Ran front-end operations of the store, assisted with inputting Campus Information into Application software.
  • Oversaw store operations in the absence of the store manager and had input into HR related procedures.
  • Handled troubleshooting with all PC and network related issues in the store.
Store Supervisor/Shipping & Receiving Clerk
December 1998 to May 2004 Miami-Dade College Bookstore － Miami, Florida
  • Supervision of the Homestead store on a Full-Time basis, oversaw every aspect of shipping & receiving.
  • Extensive use of sales techniques, 5 years of successful implementation of qualitative customer service.
  • Assisted with new PC software deployment.
Education and Training
Bachelors of Science : Information System Security, September 2006 ITT Technical Institute － Miami, Florida

Achieved Best IT Security Project
Associates of Science : IT - Computer Network Systems, September 2004 ITT Technical Institute － Miami, FL

3.85 GPA

Achieved Best Network Design Project
Languages

Bilingual Spanish/English

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Resume Overview

Companies Worked For:

  • Ezcorp
  • Trulite Glass & Aluminum Solutions
  • Piper Technology
  • GlobalTech Innovations Corp
  • Lemox Bookstore
  • Miami-Dade College Bookstore

School Attended

  • ITT Technical Institute

Job Titles Held:

  • MIS System Technician / Executive Support
  • Network Admin / Procurement
  • Infrastructure Supervisor
  • Network Engineer/ Network Admin
  • Network Engineer
  • Network Admin/Helpdesk Mgr
  • Assistant Store Manager
  • Store Supervisor/Shipping & Receiving Clerk

Degrees

  • Bachelors of Science : Information System Security , September 2006
    Associates of Science : IT - Computer Network Systems , September 2004

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