Reliable Manager demonstrating high level of ownership and initiative. Quick and effective at decision-making and learning skills while maintaining excellent customer service throughout sales experience. Possessing exceptional work ethic and desire to go above and beyond to exceed company expectations. Offering capability for building productive working relationships. Successful in fast-paced, deadline-driven environments to manage goals and team development. History of thriving in team-oriented environments.
Skills
Marketing
Staff development, leadership, and training
Sales techniques
Project management
Extensive management experience
Issue and conflict resolution
Customer Service
Education and Training
Auburn Riverside High SchoolAuburn, WAExpected in 06/2012 ā āHigh School Diploma: - GPA:
Cumulative 3.8 GPA with honors
Honor Society
Advanced Placement course load
ASB & leadership elected Junior Class Senator
Green River Community CollegeAuburn, WAExpected in ā ā: - GPA:
Phi Theta Kappa Honor Society
Pierce CollegePuyallup, WAExpected in 04/2021 ā āAssociate of Science: - GPA:
Expected to complete AA Degree Winter 2021
Experience
Famous Dave's Of America, Inc. - Mid Manager, Lead Trainer Toledo, OH, 09/2018 - Current
Oversaw shift progression including guest satisfaction and recovery, controlling labor dollars, cash management, food quality and safety, troubleshooting, and team member mentorship, guidance, and leadership.
Weekly Schedule Writer
Lead Trainer - Led and oversaw the training team through monthly meetings, day to day guidance and mentorship, and implementation and improvement of the training program.
Established and created training programs to enhance employee knowledge of best practices, resulting in improved customer satisfaction.
Trained and mentored employees on additional job positions to maintain coverage of roles at all times.
Recruited and hired qualified candidates to fill open positions.
Safety Lead - Promoted employee safety awareness based on understanding of regulatory mandates and organizational best practices and directed quarterly projects and meetings of the safety team.
Volunteer Lead - Organized and oversaw community outreach events and opportunities.
Learned and worked every position including closing manager, mixologist/bar tender, cocktailer, server, support, and kitchen.
Northwest By Southern Hospitality - General Manager Kennewick, WA, 08/2015 - 09/2018
Tracked weekly sales to generate reports for business development planning.
Forecasted sales, allocated resources and managed labor to improve productivity metrics.
Established clear performance goals and metrics for revenue, P&L, customer service and customer retention.
Trained, managed and motivated employees to promote professional skill development.
Managed shrink processes and inventory levels for corrective action planning to save costs.
Strengthened product branding initiatives and maximized outreach by overseeing acquisitions, events and business development within the community.
Delivered exceptional client experiences through hands-on leadership of associates and managers.
Established and maintained proper high-traffic displays, resulting in increased sales.
Interviewed, hired, and maintained schedules for all staff.
Wrote and conducted quarterly staff performance reviews.
Extensively studied and researched animal nutrition to provide proper recommendations and answer guest inquiries.
Maintained positive and professional relationships with vendors and store partners.
Hops N Drops - Trainer, Line Cook, Expeditor City, STATE, 06/2014 - 08/2015
Trained newly hired team members to fill key positions and maximize productivity.
Followed proper food handling methods and maintained correct temperature of food products resulting in consistently high scores on health inspections.
Collaborated with management and coworkers to adjust plans and maintain targets.
Maintained consistent quality and high accuracy when preparing identical dishes every day.
Completed frequent assessments of training materials, structure and success rates in order to enhance program.
Adhered to corporate standards and policies in overseeing restaurant operations.
Set up and performed initial prep work for food items such as soups, sauces and salads.
Coordinated service for food runners and other kitchen staff.
Provided mentorship and guidance to new team members.
McDonald's - Guest Service Manager City, STATE, 11/2010 - 06/2014
Started as front counter cashier and was promoted to shift manager within six months of hire date.
Promoted again to Guest Service Department Manager within one year.
Trained and mentored team members in application of soft skills, guest recovery strategies and performance optimization techniques.
Conducted performance evaluations to check associates' performance and compliance with policies.
Managed daily opening and closing shifts of the restaurant.
Managed tills, deposits, and safe counts.
Promoted to Guest Service Department Manager in 2012.
Oversaw promotions, tracked sales, handled guest complaints and inquiries.
Oversaw guest satisfaction and recovery
Attended multiple management workshops and conferences and applied concepts and skills learned within the workplace.
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