merchandising clerk customer service representative resume example with 18+ years of experience

(555) 432-1000,
, , 100 Montgomery St. 10th Floor

Utilizes my experience and knowledge Dangerous goods Resolution Trained by Biman Bangladesh Airlines Years of relevant work experience: 10 Years Experience in customer service, including excellent communication and problem-solving skills; or any combination of education and experience, which would provide an equivalent background A passion for serving others with the ability to be empathetic and the desire to go above and beyond to help resolve members questions at the first point of contact have a strong work ethic and sense of responsibility to teammates and members, demonstrated by the simplest things like being on time and available to meet member’s needs, to being accountable for commitments made to customers or others and ensuring follow-ups are completed A customer advocate willing to listen and find creative solutions to address and resolve customers questions, issues or concerns Flexible and quick learner, willing to adapt to changing customer and business needs.Ability to work from home Able to multi-task, navigating multiple computer applications and working efficiently while communicating and serving the customer.

  • Guest services
  • Inventory control procedures
  • Merchandising expertise
  • Loss prevention
  • Cash register operations
  • Product promotions
Education and Training
University Graduation, Bangladesh Chittagong, Expected in 06/1999 Bachelor’s Degree : - GPA :
, Expected in 06/1995 Higher Secondary Certificate : - GPA :
, Expected in 12/1993 Secondary School Certificate (GED) : - GPA :
  • Customer Service Professional Certificate
  • Microsoft Office Specialist (MOS)
  • Customer Service Representative Certificate
Coda Logistics And Distribution - Merchandising Clerk, Customer Service Representative
Port Reading, NJ, 11/2008 - 01/2020
  • Providing introductory information to new customers
  • Ensuring that customers are satisfied with products or services
  • Following up with clients or customers to check that they’re still satisfied with any purchases
  • Letting customers or clients know about additional products or services
  • Determining the quickest, most effective ways to answer a client’s or customer’s questions
  • Escalating queries and concern
  • Educated customers on special pricing opportunities and company offerings.
Fairway Independent Mortgage - Import Coordinator
Lubbock, TX, 07/2006 - 10/2006
  • Travel, Transportation and Tourism, As A Import Coordinator
  • Coordinating transportation providers to ensure prompt and proper movement of shipments
  • Responding to customer inquiries and referring clients to the proper channels
  • Reviewing purchase orders and shipping documents to ensure accuracy
  • Making special shipping arrangements as necessary
  • Tracking and fixing shipping errors
  • Preparing bills and invoices
  • Managing distribution and shipment budgets
  • Ensuring that the quality of all services provided meets the required standards
  • Developing processes that make the supply chain more efficient and organized
Challenger School - Branch & Marketing Manager
Plano, TX, 04/2000 - 04/2006
  • Travel, Transportation and Tourism, It was great, I been hired for the Sales Executive, then I promoted as a Sales Coordinator, to observing my skills, my devotations to work I got the another reward and promoted as a Sales Manager
  • I have to work in vast of area and had to know everything about all department work -
  • S A Sales & Branch Manager
  • Overseeing local and regional sales, promotions and campaigns
  • Planning and directing the hiring and training of new Sales Representatives
  • Directing and coordinating all sales activities locally and regionally
  • Preparing sales budgets and projections and approving expenditures
  • Tracking and analyzing sales statistics based on key quantitative metrics
  • Handling and resolving customer complaints regarding a product or service
  • Setting discount rates and determining price schedules
  • Advising distributors and dealers on policies and Standard Operating Procedures
Martian Computers & Management Systems (BD) Ltd// IT Associates Ltd - Computer Instructor
City, STATE, 04/1999 - 03/2000
  • As A Computer Instructor I have to
  • Organize, maintain and manage class systems in proper working condition
  • Teach students and learners to use computers
  • Design and develop appropriate computer instructional material
  • Manage and monitor student behavior
  • Initiate and implement systems, procedures and other student management issues
  • Develop and implement lesson plans and classroom activities in consistent with the student management issues
  • Conduct group training sessions
  • Determine and troubleshoot technology services for staff
  • Coordinate and collaborate with lead teacher, principal and instructional coaches
  • Integrate special lesson plans with core academic curriculum.

As a LVN Student I did

  • Recording and updating patient histories
  • Discussing health care issues and concerns
  • Providing assistance with therapies
  • Acting as a point of contact for a patient
  • Monitor patient’s vitals and record them in their file
  • Maintain the cleanliness and comfort of each patient, including bathing, feeding and dressing
  • Assist nursing and medical staff with basic medical tasks, such as administering medication
  • Update patient records in a confidential manner
  • Evaluate the patient’s wellbeing, reporting any needs to medical staff
  • Explain treatments and procedures to patients and families
  • Change dressings and bandages, ensuring patients are healing properly
  • Move patients from wheelchairs, beds and gurneys
English :
Negotiated :
Bengali :
Native/ Bilingual
Negotiated :
Hindi :
Negotiated :
  • Quality Communication - Interacted with 50+ affiliate stations in US and Puerto Rico, ensuring reliable and high-speed delivery to residential and small-business customers.
  • Computed Data Reports - Provided required weekly, monthly and quarterly reports listing sales figures and client track records.
  • Customer Interface - Greeted customers upon entrance and handled all cash and credit transactions.Assisted customers over the phone regarding store operations, product, promotions and orders.
  • Customer Assistance - Worked with company systems such as Live Support and diligently completed all assigned tasks, working overtime as needed.
  • Customer Service - Researched, calmed and rapidly resolved client conflicts to prevent loss of key accounts.
  • Promoted from Sales Executive to Sales Coordinator, in less than 12-months and Sales Manager within 2 years

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Resume Overview

School Attended

  • University Graduation, Bangladesh

Job Titles Held:

  • Merchandising Clerk, Customer Service Representative
  • Import Coordinator
  • Branch & Marketing Manager
  • Computer Instructor


  • Bachelor’s Degree
  • Higher Secondary Certificate
  • Secondary School Certificate (GED)

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