LiveCareer-Resume

membership experience specialist resume example with 6+ years of experience

Jessica
Claire
resumesample@example.com
(555) 432-1000,
Montgomery Street, San Francisco, CA 94105
:
Summary

Talented Administrative Service professional and team leader offering 7+ years of success in various environments. Strategic thinker with organizational proficiency. Offers proven ability to build effective teams. Committed to identifying and leveraging opportunities for growth. Communicative and team-oriented with proficiency in Google Suite. Proven history of fostering results to meet team, individual and management objectives.

Skills
  • Professional writing
  • Personalized service
  • Excellent communication skills
  • Data entry
  • High-energy attitude
  • Detail-oriented
  • Time management
  • Excellent multi-tasker
  • Strategic decision making
  • Project coordination
  • Reporting and documentation
  • Scheduling and calendar management
  • Ability to prioritize
  • Administrative support
  • Project management
  • Administrative leadership
  • Motivational leadership style
Education and Training
East Orange Campus High School East Orange, NJ Expected in 06/2007 High School Diploma : - GPA :
Experience
Rent The Runway Inc. - Membership Experience Specialist
City, STATE, 04/2018 - Current
  • Assisted customers with managing memberships via email and phone.
  • Processed cancellation and gathered feedback to improve services.
  • Handled special projects to develop procedures to implement policy changes
  • Compiled all calls and interactions into computer data system.
  • Promoted customer retention by using exceptional interpersonal skills.
  • Explained new products and services to customers.
  • Performed customer negotiations to reach fair conclusion for both business and customer.
  • Analyzed customer feedback and developed new techniques to ensure customer retention.
  • Obtained customer information from phone calls and email communication and entered in into system to update internal records.
  • Confirmed that appropriate changes were made to resolve customers' problems.
  • Resolved product or policy issues and shared benefits of new technology.
  • Collaborated with sales, service, finance and logistics departments to influence critical business growth outcomes.
  • Exceeded specific team goals and resolved issues by partnering with staff to share and implement customer service initiatives.
  • Captured new customers by optimizing business strategies and launching products to diversify offerings.
  • Worked with product development team members to optimize product specifications.
Tiffany & Co - Sales Service Professional
City, STATE, 11/2014 - 04/2018
  • Answer customers telephone calls and emails regarding services and products.
  • Respond to questions and concerns about service, and escalate inquiries appropriately.
  • Consult with customers to evaluate needs and determine the best options.
  • Consistently improved customer satisfaction through expert resolution of conflicts, issues, and concerns.
  • Cross trained new hires and provided back-up for other departments when needed.
  • Promoted products by educating customers and prospects about offerings.
  • Collaborated with customer service team members to assist with product information and provide outstanding service.
  • Created positive and rewarding client experiences through warm and friendly customer interactions.
  • Promoted positive company image through superior customer service experiences.
  • Built relationships and personalized future client development opportunities by collecting customer data.
Jared - Sales Brand Ambassador/Inventory Control Specialist
City, STATE, 03/2015 - 04/2016
  • Processed purchases using POS systems to complete cash and credit card transactions.
  • Monitored all sales activity and assessed customer satisfaction.
  • Promoted products by educating customers and prospects about offerings.
  • Promoted products using social media outlets, including Facebook, Instagram and SnapChat.
  • Created positive and rewarding client experiences through warm and friendly customer interactions.
  • Organized and carried out promotional events by setting up and tearing down event sites, and interacting with potential customers.
  • Maintained consistent visual merchandising standards to highlight product features, attract customers and boost sales.
  • Replenished product stock to maintain appropriate levels and meet expected sales demands.
  • Assessed current inventories and brought in supplies to keep stock within optimal levels for expected demands.
  • Consulted with department supervisors and team to evaluate needs and discuss corrective actions for individual concerns.
  • Revised production schedules to account for changing designs, shortages and other types of interruptions.
  • Supported senior leadership by collecting and maintaining vendor and organizational quantity, type and supply value records.
  • Secured items and packages for transport to alleviate damage.
  • Verified prices and computed totals to complete accurate invoices.

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Resume Overview

School Attended

  • East Orange Campus High School

Job Titles Held:

  • Membership Experience Specialist
  • Sales Service Professional
  • Sales Brand Ambassador/Inventory Control Specialist

Degrees

  • High School Diploma

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