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Member Services Team Resume Example

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MEMBER SERVICES TEAM
  • https://maddyormiston.wixsite.com/portfolio
Professional Summary

Knowledgeable and dedicated customer service professional with extensive experience in Customer Service industry. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses.

Accomplishments
  • Pitch in to assist team members during times of unexpected high volume to optimize efficiency.
  • Recommend strategic process improvements to improve operations.
  • Improved customer satisfaction by resolving issues in a timely manner.
  • Consistently achieve deadlines and optimize workflow through efficient team collaboration.
  • Memorized ingredients and recipes for 30+ specialty drinks.
  • Promoted to Head Barista after 12 months.
  • Created original artwork for specials board display daily.
  • Served individually made coffee drinks to over 50+ customers daily.
Skills

Graphic Design Skills

  • Photography composition
  • PC and Mac platforms
  • Graphic design
  • Mastery of Adobe Creative Suite

General Skills

  • Professional telephone demeanor
  • Service standard compliance
  • Training development aptitude
  • Order fulfillment
  • Money handling abilities
Work History
Member Services TeamJan 2020 - Current
YMCA Of PowdersvillePowdersville, SC
  • Promoted superior experience by addressing customer concerns, demonstrating empathy and resolving problems swiftly.
  • Resolved membership issues over phone with multiple customers daily.
  • Described and explained details about membership options to inform customers and guide purchasing decisions.
  • Followed-through on all critical inter-departmental escalations to increase customer retention rates.
  • Answered many calls, emails and faxes each day, addressing customer inquiries, solving problems and providing product information.
  • Collaborated with staff members to enhance customer service experience and exceed team goals through effective client satisfaction rates.
  • Investigated and resolved customer inquiries and complaints quickly.
  • Provided excellent customer care by responding to requests, assisting with product selection and handling ordering functions.
  • Increased efficiency and performance by monitoring team member productivity and providing feedback.
  • Provided primary customer support to internal and external customers in fast-paced environment.
  • Promptly responded to inquiries and requests from prospective customers.
  • Increased efficiency and team productivity by promoting adherence to operational best practices and company policies.
  • Trained staff on operating procedures and company services.
LifeguardSep 2018 - Current
YMCA Of PowdersvillePowdersville, SC
  • Consulted with emergency personnel while securing scene.
  • Complied with pool policies and procedures and offered suggestions to staff to maximize safety awareness.
  • Learned and maintained proficiency in first responder skills such as First Aid and CPR to offer individuals in distress optimal support.
  • Monitored safety of all guests in and around swimming pool.
  • Prevented falls near and into pool by calmly reminding patrons to exercise caution around edges.
  • Completed basic maintenance and repairs to keep pools functioning properly.
  • Checked water readings every opening shift and throughout each day to keep chemicals at safe levels and avoid potential illnesses among patrons.
  • Attentively monitored swimmers to identify distress.
  • Maximized customer satisfaction by greeting all pool patrons with courtesy and resolving any issues promptly and with positive attitude.
BaristaApr 2017 - Sep 2019
Coyote Coffee CafePowdersville, SC
  • Elevated customer loyalty by using strong communication and customer service abilities to resolve customer problems.
  • Restocked display cases with attractive arrangements to promote specialty food items like bagels and muffins.
  • Created over 50+ drinks in average shifts with consistently positive customer satisfaction scores.
  • Learned every menu preparation and numerous off-label drinks to meet all customer needs
  • Recommended products based on solid understanding of individual customer needs and preferences.
  • Created original artwork for specials board display daily.
  • Maintained regular and consistent attendance and punctuality.
  • Maintained coffee/espresso equipment and performed minor repairs to keep coffee machines functioning properly.
  • Trained new team members with positive reinforcement and respectful, encouraging coaching.
  • Constantly expanded personal knowledge of coffee styles and varieties.
  • Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
  • Maintained and operated espresso machines, blenders, commercial coffee brewers, coffee pots and other equipment.
  • Memorized ingredients and recipes for 20+ specialty drinks.
Team MemberAug 2015 - Sep 2016
Chick-Fil-A Inc.Powdersville, SC
  • Worked at least 2 different stations each month to provide optimal coverage and meet production goals.
  • Conducted frequent equipment inspections and basic repair actions to keep machinery operating at peak levels.
  • Kept work areas clean, organized and safe to promote efficiency and team safety.
  • Developed strong cooperative relationships with coworkers and managers.
  • Lifted, stacked and transported boxes weighing up to 30 pounds.
  • Contributed to team success by completing jobs quickly and accurately.
  • Learned all required tasks quickly to maximize performance.
  • Sought out ways to go above and beyond job requirements.
  • Pursued learning opportunities to advance knowledge and take on leadership position.
  • Broke down boxes and cartons, disposing of refuse in proper cardboard receptacles.
  • Maintained productive, efficient approach to all tasks.
Education
Bachelor of Arts: Visual CommunicationExpected in May 2021
Bob Jones UniversityGreenville, SC
  • Coursework in Graphic Design, Photography and Studio Art
  • Member of Tau Delta Chi
  • Elected to be the Spirit Leader for Bob Jones University Tau Delta Chi in 2020
  • Dean's List Spring Semester 2020
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Resume Overview

Companies Worked For:

  • YMCA Of Powdersville
  • Coyote Coffee Cafe
  • Chick-Fil-A Inc.

School Attended

  • Bob Jones University

Job Titles Held:

  • Member Services Team
  • Lifeguard
  • Barista
  • Team Member

Degrees

  • Bachelor of Arts : Visual Communication Expected in May 2021

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