Member Services Team Resume Example
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MEMBER SERVICES TEAM
Professional Summary
Knowledgeable and dedicated customer service professional with extensive experience in accounting industry. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses. Hardworking Customer Service Representative with 10 years of experience working with money and retail. Trained in project and time management with extensive knowledge of accounting and proven multitasking abilities. Committed to maintaining professional relationships with clients to increase profitability and drive business results. Qualified accountant with 12 years of experience in fast-paced customer service and call center environments supporting retail company needs. Personable and professional under pressure.
Skills
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Work History
Member Services Team, 09/2019 to Current
Ymca Of Cass And Clay Counties – West Fargo , ND
Ymca Of Cass And Clay Counties – West Fargo , ND
- Recommended specific products and services in alignment with individual needs, requirements and specifications
- Maintained up-to-date knowledge of product and service changes
- Met all customer call guidelines including service levels, handle time and productivity
- Maintained accurate and current customer account data with manual forms processing and digital information updates
- Provided accurate information about promotions, customer programs and products, helping drive high customer retention
- Fielded customer questions regarding available merchandise, sales, current prices and upcoming company changes
- Quickly and accurately answered customer questions, suggested effective solutions and resolved issues to increase customer satisfaction 98%
- Conferred with customers about concerns with products or services to resolve problems and drive sales
- Handled over 20 calls per shift signing up new customers, retrieving customer data, presenting relevant product information and cancelling services
- Investigated and resolved accounting, service and delivery concerns
- Evaluated customer information to explore issues, develop potential solutions and maintain high-quality service
Zone Merchandise Supervisor, 03/2013 to 09/2018
West Asset Management, Inc. – Springfield , IL
West Asset Management, Inc. – Springfield , IL
- Evaluated each account for compliance with merchandising standards
- Coordinated with customers and designed various store décor plans and provided upgrades
- Managed all general orders and special assignments for business
- Prepared and supervised various budgetary plans in assigned region
- Recruited and retained top talent, with focus on completing timely performance evaluations, providing positive feedback and rewarding superior performance
- Exceeded sales goals and accomplished business objectives by inspiring staff and promoting target products
- Effectively allocated tasks during high-traffic times to keep operations running smoothly and employees focused
- Implemented daily operating procedures to keep store clean, adequately stocked and well-organized
- Evaluated data on stock levels, customer sales and other factors, assessed trends and reported on findings to help senior management make effective operational decisions
- Mentored 10-member sales team in applying effective sales techniques and delivering top-notch customer service
- Submitted reports to senior management to aid in business decision-making and planning
- Decreased inventory shrinkage, drive-off and daily cash discrepancies by closely monitoring daily operations
- Supervised end-to-end stock management, including examining incoming inventory, merchandising shelves and preventing shrinkage
- Established and optimized schedules to keep coverage and service in line with forecasted demands
- Strengthened merchandising and promotional strategies to drive customer engagement and boost sales
- Set and updated weekly work schedules to meet coverage demands by considering factors like expected customer levels, planned promotions and individual employee strengths
- Kept close eye on department employees and customers to assess theft risks and maintain loss prevention goals
- Kept orderly and accurate accounting records by monitoring sales documentation
Account Manager, 06/2000 to 07/2013
Denair Unified School District – Denair , CA
Denair Unified School District – Denair , CA
- Developed highly profitable pipeline based on multiple sales penetration techniques
- Reinvented team interaction with prospective clients by developing innovative and creative sales pitch implemented into sales team strategy
- Boosted sales numbers with proactive account servicing and diligent relationship-building
- Developed and delivered engaging and polished presentations to highlight products and draw favorable competitor comparisons
- Exceeded sales goals and market competitions through effective negotiation of product and material pricing, freight and delivery rates and employee payment terms
Cashier, 08/1995 to 07/2000
Walmart – City , STATE
Walmart – City , STATE
- Restocked, arranged and organized merchandise in front lanes to drive product sales
- Reviewed and resolved differences between accounting information and cash drawer
- Checked identification for proof-of-age and refusing alcohol and tobacco sales to underage customers
- Processed POS transactions, including checks, cash and credit purchases or refunds
- Counted cash in register drawer at beginning and end of shift
- Checked prices for customers and processed items sold by scanning barcodes
- Operated cash register for cash, check and credit card transactions with 100% accuracy
- Helped customers complete purchases, locate items and join reward programs to promote loyalty, satisfaction and sales numbers
- Reconciled cash drawer at start and end of each shift, accounting for errors and resolving discrepancies
- Educated customers on promotions to enhance sales
- Promoted customer loyalty and consistent sales by delivering friendly service and knowledgeable assistance
- Organized and reported on financial information to document payment histories and assist with sound financial accounting
- Checked bills with counterfeit pens and examined coins to spot and refuse foreign currency
- Trained as customer service manager and provided back-up coverage to provide customers with optimal support
- Mentored new team members on POS system operation, customer service strategies and sales goals
- Answered questions about store policies and concerns to support positive customer experiences
- Used cash registers and POS systems to request and record customer orders and compute bills
- Assisted customers by answering questions and fulfilling requests
- Worked closely with assistant managers to solve problems and handle customer concerns
- Reviewed weekly sales circulars and monitored price changes
- Assisted customers with special services, account updates and promotional options
Education
High School Diploma: Nursing, 1993
Midlands Technical College - City, State
Midlands Technical College - City, State
High School Diploma: 06/1993
Dreher High School - City, State
Dreher High School - City, State
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Resume Overview
School Attended
- Midlands Technical College
- Dreher High School
Job Titles Held:
- Member Services Team
- Zone Merchandise Supervisor
- Account Manager
- Cashier
Degrees
- High School Diploma : Nursing , 1993
High School Diploma : 06/1993
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