Member Services Team Resume Example Sam's Club

MEMBER SERVICES TEAM

Professional Summary

Knowledgeable and dedicated customer service professional with extensive experience in accounting industry. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses. Hardworking Customer Service Representative with 10 years of experience working with money and retail. Trained in project and time management with extensive knowledge of accounting and proven multitasking abilities. Committed to maintaining professional relationships with clients to increase profitability and drive business results. Qualified accountant with 12 years of experience in fast-paced customer service and call center environments supporting retail company needs. Personable and professional under pressure.

Skills

Multi-line phone talent
Training development aptitude
Receiving support
Stock management
Account management
Recordkeeping strengths
Shipping procedures understanding

Retail store support
Credit card processing
POS systems expert
Money handling abilities
Stocking and replenishing
Retail materials management
Order fulfillment

Work History

Member Services Team, 09/2019 to Current
Sam's Club – Columbia, SC

Recommended specific products and services in alignment with individual needs, requirements and specifications
Maintained up-to-date knowledge of product and service changes
Met all customer call guidelines including service levels, handle time and productivity
Maintained accurate and current customer account data with manual forms processing and digital information updates
Provided accurate information about promotions, customer programs and products, helping drive high customer retention
Fielded customer questions regarding available merchandise, sales, current prices and upcoming company changes
Quickly and accurately answered customer questions, suggested effective solutions and resolved issues to increase customer satisfaction 98%
Conferred with customers about concerns with products or services to resolve problems and drive sales
Handled over 20 calls per shift signing up new customers, retrieving customer data, presenting relevant product information and cancelling services
Investigated and resolved accounting, service and delivery concerns
Evaluated customer information to explore issues, develop potential solutions and maintain high-quality service

Zone Merchandise Supervisor, 03/2013 to 09/2018
Walmart – Columbia, SC

Evaluated each account for compliance with merchandising standards
Coordinated with customers and designed various store décor plans and provided upgrades
Managed all general orders and special assignments for business
Prepared and supervised various budgetary plans in assigned region
Recruited and retained top talent, with focus on completing timely performance evaluations, providing positive feedback and rewarding superior performance
Exceeded sales goals and accomplished business objectives by inspiring staff and promoting target products
Effectively allocated tasks during high-traffic times to keep operations running smoothly and employees focused
Implemented daily operating procedures to keep store clean, adequately stocked and well-organized
Evaluated data on stock levels, customer sales and other factors, assessed trends and reported on findings to help senior management make effective operational decisions
Mentored 10-member sales team in applying effective sales techniques and delivering top-notch customer service
Submitted reports to senior management to aid in business decision-making and planning
Decreased inventory shrinkage, drive-off and daily cash discrepancies by closely monitoring daily operations
Supervised end-to-end stock management, including examining incoming inventory, merchandising shelves and preventing shrinkage
Established and optimized schedules to keep coverage and service in line with forecasted demands
Strengthened merchandising and promotional strategies to drive customer engagement and boost sales
Set and updated weekly work schedules to meet coverage demands by considering factors like expected customer levels, planned promotions and individual employee strengths
Kept close eye on department employees and customers to assess theft risks and maintain loss prevention goals
Kept orderly and accurate accounting records by monitoring sales documentation

Account Manager, 06/2000 to 07/2013
Walmart – Columbia, SC

Developed highly profitable pipeline based on multiple sales penetration techniques
Reinvented team interaction with prospective clients by developing innovative and creative sales pitch implemented into sales team strategy
Boosted sales numbers with proactive account servicing and diligent relationship-building
Developed and delivered engaging and polished presentations to highlight products and draw favorable competitor comparisons
Exceeded sales goals and market competitions through effective negotiation of product and material pricing, freight and delivery rates and employee payment terms

Cashier, 08/1995 to 07/2000
walmart – Columbia, SC

Restocked, arranged and organized merchandise in front lanes to drive product sales
Reviewed and resolved differences between accounting information and cash drawer
Checked identification for proof-of-age and refusing alcohol and tobacco sales to underage customers
Processed POS transactions, including checks, cash and credit purchases or refunds
Counted cash in register drawer at beginning and end of shift
Checked prices for customers and processed items sold by scanning barcodes
Operated cash register for cash, check and credit card transactions with 100% accuracy
Helped customers complete purchases, locate items and join reward programs to promote loyalty, satisfaction and sales numbers
Reconciled cash drawer at start and end of each shift, accounting for errors and resolving discrepancies
Educated customers on promotions to enhance sales
Promoted customer loyalty and consistent sales by delivering friendly service and knowledgeable assistance
Organized and reported on financial information to document payment histories and assist with sound financial accounting
Checked bills with counterfeit pens and examined coins to spot and refuse foreign currency
Trained as customer service manager and provided back-up coverage to provide customers with optimal support
Mentored new team members on POS system operation, customer service strategies and sales goals
Answered questions about store policies and concerns to support positive customer experiences
Used cash registers and POS systems to request and record customer orders and compute bills
Assisted customers by answering questions and fulfilling requests
Worked closely with assistant managers to solve problems and handle customer concerns
Reviewed weekly sales circulars and monitored price changes
Assisted customers with special services, account updates and promotional options

Education

High School Diploma: Nursing, 1993
Midlands Technical College - West Columbia, SC

High School Diploma: 06/1993
Dreher High School - Columbia, SC

Resume Overview

Companies Worked For:

Sam's Club
Walmart
walmart

School Attended

Midlands Technical College
Dreher High School

Job Titles Held:

Member Services Team
Zone Merchandise Supervisor
Account Manager
Cashier

Degrees

High School Diploma : Nursing , 1993
High School Diploma : 06/1993

Member Services Team Resume Example

Resume Score: 80%

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