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Member Service Supervisor (MSS) Resume Example

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MEMBER SERVICE SUPERVISOR (MSS)
Professional Profile

Reliable, experienced and punctual Member Service Supervisor who possesses an excellent work ethic and more than [20] years in retail. Areas of expertise includes running multiple departments on the Front End, cash management and exceptional customer service.

Qualifications
  • Assist management with the supervision of Associates on the Front-End
  • Assign duties,communicate goals and feedback
  • Participating in recruiting, hiring, scheduling, promoting, coaching and evaluating Associates
  • Open or close departments on a daily basis independently making sure opening and closing procedures are followed.
  • Print daily reports and look up items for members and associates
  • Enhances Experience in the Club, Leads Refund Operations and satisfies the Customer/Member
  • Accurately handle cash daily, issuing loans or change to Cashiers as needed
  • Issuing all departments associates on the Front-End their breaks and lunches in a timely manner
  • Meet our daily goals of securing new credit and plus membership
  • Give key authorization on various cash register functions to include correcting mistakes associates make
  • Walking the floor at the end of the night to make sure all areas on the Front End are locked and secure
  • Responsible for issuing high ticket items to members to show accountability.
Experience
Member Service Supervisor (MSS)
August 2013 to CurrentCompany Name - City, State
  • Led a minimum of 20 cashiers and another 27 associates in the daily operation of the FrontEnd
  • Addressed the needs of multiple customers and associates in a very fast paced retail environment
  • Build and maintained effective relationships with peers and upper management
  • Ensured that all opening and closing procedures are followed
  • Provided Member Service by acknowledging the member, identifying their need, resolving issues and concerns
  • Operates hardware such as cash registers or related equipment, processes Member purchases, and assists in payments, returns, refunds, and exchanges using appropriate procedures for different Membership and payment types
Supervisor Store Associate
December 2010 to December 2011Company Name - City, State
  • Managed and made schedule for associates
  • Led my team in the daily selling and delivering of merchandise in the Furniture Department
  • Put together and brought items out to the sales floor for sale

Senior Sales Associate
September 2008 to December 2010Company Name - City, State
  • Sold critical items to customers ensuring all background checks and paperwork transactions were accurately completed and signed by customers
  • Accountability on the storage and record keeping of all critical items sold before, during and at the end of shift
  • Processed all forms of payments
Education
High School Diploma : General Education , 1984Robert Lightbourne High - City, State, Jamaica
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Resume Overview

School Attended

  • Robert Lightbourne High

Job Titles Held:

  • Member Service Supervisor (MSS)
  • Supervisor Store Associate
  • Senior Sales Associate

Degrees

  • High School Diploma : General Education , 1984

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