Conscientious, personable,friendly and enthusiastic Customer Service and Help Desk Technician with over 8 years of experience in maintaining, analyzing,troubleshooting and resolving customers problems via telephone, email, chat and one-to one. I have a proven record of analyzing issues, finding the root cause of the problem and offering suggestions for improvement, that meet corporate objectives tied to business. I am multi-tasker, hard worker and problem solver, who enjoys challenges, thrive under pressure/deadline and posses strong customer service skills and attention to details policy/system documentation remote support Production and Processing.
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