Livecareer-Resume
Jessica
Claire
resumesample@example.com
(555) 432-1000,
, , 100 Montgomery St. 10th Floor
:
Summary

Conscientious, personable,friendly and enthusiastic Customer Service and Help Desk Technician with over 8 years of experience in maintaining, analyzing,troubleshooting and resolving customers problems via telephone, email, chat and one-to one. I have a proven record of analyzing issues, finding the root cause of the problem and offering suggestions for improvement, that meet corporate objectives tied to business. I am multi-tasker, hard worker and problem solver, who enjoys challenges, thrive under pressure/deadline and posses strong customer service skills and attention to details policy/system documentation remote support Production and Processing.

Skills
  • HIPAA Compliance
  • MS window proficient
  • Credit and collections
  • Excel
  • Troubleshooting
  • Bill processing
  • Chat
  • Email
  • Adjustment posting
  • Statistic analysis expertise
  • Friendly, positive attitude
  • Quantitative skills
  • Outlook
  • Customer Support
  • Inbound and Outbound Calling
  • Verbal Communication
Education and Training
Cobb Medical Institue Mableton, GA, Expected in 08/2022 Certificate : Medical Assisting - GPA :
University Of Lagos Nigeria, Expected in 10/2019 Bachelor of Arts : Communication Studies - GPA :
Experience
Towne Bank - Patient Care Coordinator
Chesterfield, , 02/2021 - Current
  • Displayed strong telephone etiquette, effectively handling difficult calls.
  • Accepted and processed customer payments and applied toward account balances.
  • Handled client inquiries with exceptional professionalism and enthusiasm.
  • Investigated technical issues using knowledge base and personal experience to complete timely resolutions.
  • Maintained high-volume workload within fast-paced environment and consistently met performance benchmarks.
  • Evaluated benefits for each caller to determine service needs and address concerns.
  • Diminished financial discrepancies and managed monetary transactions, including deposits and credit card transactions.
  • Cross-trained in different internal databases and service positions to help team members meet coverage demands.
  • Collated customer names, contact and payment information to streamline future interactions.
  • Interfaced with customers to bring accounts current with suitable repayment plans.
  • Prioritized and organized tasks to efficiently accomplish service goals.
  • Juggled multiple projects and tasks to ensure high quality and timely delivery.
  • Scheduled evaluations and procedures for patients.
  • Processed patient intake information and updated medical records prior to treatment.
General Nutrition Centers - Patient Care Coordinator
Mcdonough, GA, 11/2019 - 12/2021
  • Verified vendor accounts by reviewing documentation, rectifying issues and contacting account holders.
  • Answered inbound calls from a wide range of members, welcoming callers in a polite, friendly, and professional manner.
  • Fielded customer complaints and queries, fast-tracking them for problem resolution.
  • Evaluated benefits for each caller to determine service needs and address concerns.
  • De-escalated problematic customer concerns, maintaining a calm, friendly demeanor.
  • Thoroughly reviewed remittance codes from EOBS/ARs.
  • Read through patient health data, including histories, physician diagnoses, and treatments to gain an understanding for coding purposes.
  • Used computer system to record weekly statements, including expenditures and balances.
  • Maintained account books and accounting systems with accuracy by entering data precisely and proofreading.
  • Reconciled operations database with accounting system information to calculate and determine monthly revenue.
Liberty Tax Service - Patient Care Coordinator
Hubbard, OR, 06/2016 - 09/2018
  • Communicated with patients to ensure quality of care and develop care plans.
  • Processed patient intake information and updated medical records prior to treatment.
  • Completed insurance verifications and claim forms for patient intake and processing.
  • Troubleshot and resolved complex customer service issues to enhance patient and family experience.
  • Demonstrated flexibility during changes to patient care practice.
  • Documented patient counters in hospital system and initiated follow-up actions.
  • Received patient inquiries or complaints and directed to appropriate medical staff members.
Two Men And A Truck - Technical Support Representative
Overland Park, KS, 05/2015 - 04/2018
  • Concentrix - Buford, Ga Create, maintain, and enter information into databases.
  • Schedule and confirm appointments for clients, customers, or supervisors.
  • Learn to operate new office technologies as they are developed and implemented.
  • Develop or perform operational, maintenance, or testing procedures for electronic products, components, equipment, or systems.
  • Provide technical support and instruction to staff or customers regarding equipment standards, assisting with specific, difficult in-service engineering.
  • Inspect electronic equipment, instruments, products, or systems to ensure conformance to specifications, safety standards, or applicable codes or regulations.
  • Provide technical support and instruction to staff or customers regarding equipment standards, assisting with specific, difficult in-service engineering.
  • Administering user account logins, performing password resets and monitoring, setting up and assisting in the repair and troubleshooting of phone and iPad devices over the phone.
Computer Generated Solutions - Customer service representatives
City, STATE, 07/2013 - 04/2015
  • Confer with customers by telephone or in person to provide information about products or services, take or enter orders, cancel accounts, or obtain details of complaints.
  • Check to ensure that appropriate changes were made to resolve customers' problems.
  • Contact customers to respond to inquiries or to notify them of claim investigation results or any planned adjustments.
  • Refer unresolved customer grievances to designated departments for further investigation.
  • Resolve customers' service or billing complaints by performing activities such as exchanging merchandise, refunding money, or adjusting bills.
  • Complete contract forms, prepare change of address records, or issue service discontinuance orders, using computers.
  • Keep records of customer interactions or transactions, recording details of inquiries, complaints, or comments, as well as actions taken.

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Resume Overview

School Attended

  • Cobb Medical Institue
  • University Of Lagos

Job Titles Held:

  • Patient Care Coordinator
  • Patient Care Coordinator
  • Patient Care Coordinator
  • Technical Support Representative
  • Customer service representatives

Degrees

  • Certificate
  • Bachelor of Arts

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