Conscientious, personable,friendly and enthusiastic Customer Service and Help Desk Technician with over 8 years of experience in maintaining, analyzing,troubleshooting and resolving customers problems via telephone, email, chat and one-to one. I have a proven record of analyzing issues, finding the root cause of the problem and offering suggestions for improvement, that meet corporate objectives tied to business. I am multi-tasker, hard worker and problem solver, who enjoys challenges, thrive under pressure/deadline and posses strong customer service skills and attention to details policy/system documentation remote support Production and Processing.
Skills
HIPAA Compliance
MS window proficient
Credit and collections
Excel
Troubleshooting
Bill processing
Chat
Email
Adjustment posting
Statistic analysis expertise
Friendly, positive attitude
Quantitative skills
Outlook
Customer Support
Inbound and Outbound Calling
Verbal Communication
Education and Training
Cobb Medical InstitueMableton, GA, Expected in 08/2022 – –Certificate:Medical Assisting - GPA:
University Of LagosNigeria, Expected in 10/2019 – –Bachelor of Arts:Communication Studies - GPA:
Experience
Towne Bank - Patient Care Coordinator Chesterfield, , 02/2021 - Current
Accepted and processed customer payments and applied toward account balances.
Handled client inquiries with exceptional professionalism and enthusiasm.
Investigated technical issues using knowledge base and personal experience to complete timely resolutions.
Maintained high-volume workload within fast-paced environment and consistently met performance benchmarks.
Evaluated benefits for each caller to determine service needs and address concerns.
Diminished financial discrepancies and managed monetary transactions, including deposits and credit card transactions.
Cross-trained in different internal databases and service positions to help team members meet coverage demands.
Collated customer names, contact and payment information to streamline future interactions.
Interfaced with customers to bring accounts current with suitable repayment plans.
Prioritized and organized tasks to efficiently accomplish service goals.
Juggled multiple projects and tasks to ensure high quality and timely delivery.
Scheduled evaluations and procedures for patients.
Processed patient intake information and updated medical records prior to treatment.
General Nutrition Centers - Patient Care Coordinator Mcdonough, GA, 11/2019 - 12/2021
Verified vendor accounts by reviewing documentation, rectifying issues and contacting account holders.
Answered inbound calls from a wide range of members, welcoming callers in a polite, friendly, and professional manner.
Fielded customer complaints and queries, fast-tracking them for problem resolution.
Evaluated benefits for each caller to determine service needs and address concerns.
De-escalated problematic customer concerns, maintaining a calm, friendly demeanor.
Thoroughly reviewed remittance codes from EOBS/ARs.
Read through patient health data, including histories, physician diagnoses, and treatments to gain an understanding for coding purposes.
Used computer system to record weekly statements, including expenditures and balances.
Maintained account books and accounting systems with accuracy by entering data precisely and proofreading.
Reconciled operations database with accounting system information to calculate and determine monthly revenue.
Liberty Tax Service - Patient Care Coordinator Hubbard, OR, 06/2016 - 09/2018
Communicated with patients to ensure quality of care and develop care plans.
Processed patient intake information and updated medical records prior to treatment.
Completed insurance verifications and claim forms for patient intake and processing.
Troubleshot and resolved complex customer service issues to enhance patient and family experience.
Demonstrated flexibility during changes to patient care practice.
Documented patient counters in hospital system and initiated follow-up actions.
Received patient inquiries or complaints and directed to appropriate medical staff members.
Two Men And A Truck - Technical Support Representative Overland Park, KS, 05/2015 - 04/2018
Concentrix - Buford, Ga Create, maintain, and enter information into databases.
Schedule and confirm appointments for clients, customers, or supervisors.
Learn to operate new office technologies as they are developed and implemented.
Develop or perform operational, maintenance, or testing procedures for electronic products, components, equipment, or systems.
Provide technical support and instruction to staff or customers regarding equipment standards, assisting with specific, difficult in-service engineering.
Inspect electronic equipment, instruments, products, or systems to ensure conformance to specifications, safety standards, or applicable codes or regulations.
Provide technical support and instruction to staff or customers regarding equipment standards, assisting with specific, difficult in-service engineering.
Administering user account logins, performing password resets and monitoring, setting up and assisting in the repair and troubleshooting of phone and iPad devices over the phone.
Computer Generated Solutions - Customer service representatives City, STATE, 07/2013 - 04/2015
Confer with customers by telephone or in person to provide information about
products or services, take or enter orders, cancel accounts, or obtain details of
complaints.
Check to ensure that appropriate changes were made to resolve customers'
problems.
Contact customers to respond to inquiries or to notify them of claim investigation
results or any planned adjustments.
Refer unresolved customer grievances to designated departments for further
investigation.
Resolve customers' service or billing complaints by performing activities such as
exchanging merchandise, refunding money, or adjusting bills.
Complete contract forms, prepare change of address records, or issue service
discontinuance orders, using computers.
Keep records of customer interactions or transactions, recording details of
inquiries, complaints, or comments, as well as actions taken.
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