Conscientious, personable,friendly and enthusiastic Customer Service and Help Desk Technician with over 8 years of experience in maintaining, analyzing,troubleshooting and resolving customers problems via telephone, email, chat and one-to one. I have a proven record of analyzing issues, finding the root cause of the problem and offering suggestions for improvement, that meet corporate objectives tied to business. I am multi-tasker, hard worker and problem solver, who enjoys challenges, thrive under pressure/deadline and posses strong customer service skills and attention to details policy/system documentation remote support Production and Processing Customer and Personal Service Computers and Electronics Administration and Management OperationsAnalysis Troubleshooting
Achieved high level of customer satisfaction through patient, methodical approach to problem resolution, with majority of calls being resolved within company's 10 minute requirement. Noted for ensuring that i turned tensed situations with irate customers into positive outcomes by paying keen attention to customer issue and complain and coming up with the root cause and a distinct resolution. Reading and Researching
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