member service representative iii mlo resume example with 9+ years of experience
JessicaClaire
, , 609 Johnson Ave., 49204, Tulsa, OK100 Montgomery St. 10th Floor
H: (555) 432-1000
C:
resumesample@example.com
Date of Birth:
India:
:
single:
:
Summary
Personable, member-centric, and driven Member Service Representative with over four and a half years of experience with Navy Federal Credit Union. Recipient of on Sustained Superior Performance (SSP) award and one Branch Operations Super Star (BOSS) award. Proven ability to lead, mentor, prioritize and solve complex problems in a fast-paced environment while maintaining exceptional member service. Articulate, enthusiastic, and results-driven with demonstrated passion for building relationships and cultivating partnerships.
Skills
Leader
Mentor
Team Minded
Reliable
Adaptive
Flexible
Collaborator
Vault Custodian
Mortgage Loan Originator
Medallion Signature Guarantee
Experience
Member Service Representative III - MLO, 11/2018 - Current Archdiocese Of Chicago, Office Of Catholic Schools – Chicago, IL,
Educated current and prospective members on a full range of products and services.
Completed account servicing and lending applications.
Completed opening, balancing, and closing of the ATM, vault, and branch.
Lead, guide, and mentor both new and tenured team members.
Ensured team compliance with federal banking regulations.
Maintain branch retention and assist with quarterly internal branch audits to ensure compliance.
Serve as a Mortgage Loan Originator; counseling members, and submitting mortgage and equity loan applications.
Research and resolve complex problems independently.
Monitored cash operations to maintain functionality and compliance within defined operating limits. Responsible for assisting with organizing weekly cash shipment and ordering.
Delivered financial presentations to middle and high school students, Delayed Entry Program recruits, and volunteered at branch outreach events.
Long-Term Substitute Teacher, 09/2016 - 06/2018 Bluecross Blueshield Of South Carolina – Myrtle Beach, SC,
Enforced classroom routines to keep students on schedule and operating at a consistent level.
Engaged students in discussions to promote interest and drive learning.
Built and strengthened positive relationships with students, parents and teaching staff.
Facilitated activities and discussions to improve retention of course concepts.
Maintained strong knowledge of course requirements and school policies.
Office Manager/Billing Coordinator, 11/2013 - 07/2015 American Homes 4 Rent – Phoenix, AZ,
Accurately report time and attendance. Obtains all necessary signatures and prepares transmittal sheets for each pay period in a timely manner.
Ensure the accuracy of new employee in-processing by preparing all standard forms, ensuring the completion of documents are comprehensible to new employees.
Provide guidance to new employees ensuring in-processing documents, performing background checks, local background inspection, and medical materials are filed accurately and completed.
Responsible for the creation, tracking, and completion of personnel request actions.
Establish and maintain accurate and up to date work personnel files annotated with pertinent status documentation.
Serve as a payroll point of contact. Maintain liaisons with the applicable finance agencies to provide necessary information, obtain guidance when needed, and coordinate actions in an efficient and professional manner.
Successfully complete monthly reports to ensure records are current, provide an up-to-date reference, and audit trail for compliance.
Maintain a high level of confidentiality regarding patient and staff information in order to remain in compliance with legal requirements, and to maintain a professional work environment.
Responsible for conducting morning meetings with all employees and the doctor.
Education and Training
High School Diploma: , Expected in 05/2005 - Camden High School - Camden, SC GPA: Status -
Associate of Science: Nursing, Expected in - Temple College - Temple, TX GPA: Status -
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