Motivated banking professional possessing a strong commitment to quality member service coupled with superb communication skills. Builds member loyalty by effectively resolving problems and quickly processing transactions.
Member Service Representative adept at processing customer transactions, counting money and maintaining a balanced cash drawer with a high level of accuracy. Trained in all aspects of opening and closing procedures.
Results-oriented Customer Service professional commended for exceptional customer satisfaction ratings, speedy resolutions and consistent availability. Strategic and persuasive with 20 years of experience working in customer-facing environments. Accustomed to using tactful communication and active listening to creatively solve problems achieve positive outcomes.
Qualified member service with 20 years in fast-paced customer service and call center environments. Personable and professional under pressure.
Worked with our branch as a team to meet or exceed our GYB goals.
Created lasting relationships with members.
Prevented fraud on several occasions by careful observation of deposits.
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