Motivated banking professional possessing a strong commitment to quality member service coupled with superb communication skills. Builds member loyalty by effectively resolving problems and quickly processing transactions.
Results-oriented Customer Service professional commended for exceptional customer satisfaction ratings, speedy resolutions and consistent availability. Strategic and persuasive with 20 years of experience working in the financial industry. Accustomed to using tactful communication and active listening to creatively solve problems, prevent fraud, and achieve positive outcomes.
Qualified member service with 20 years in fast-paced customer service and call center environments. Personable and professional under pressure.
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