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Motivated banking professional possessing a strong commitment to quality member service coupled with superb communication skills. Builds member loyalty by effectively resolving problems and quickly processing transactions.
Results-oriented Customer Service professional commended for exceptional customer satisfaction ratings, speedy resolutions and consistent availability. Strategic and persuasive with 20 years of experience working in the financial industry. Accustomed to using tactful communication and active listening to creatively solve problems, prevent fraud, and achieve positive outcomes.
Qualified member service with 20 years in fast-paced customer service and call center environments. Personable and professional under pressure.
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- Evaluated customer information to explore issues, develop potential solutions and maintain high-quality service.
- Completed training and worked effectively under high-pressure client services environments.
- Learned and maintained in-depth understanding of product and service information to offer knowledgeable and educated responses to diverse member questions.
- Assisted members with correcting account, service and system issues by educating on required forms and technical processes.
- Recommended specific products and services in alignment with individual needs, requirements and specifications.
- Maintained accurate and current member account data with manual forms processing and digital information updates.
CSU - San Bernardino,
Riverside City College - Riverside, CA
Riverside City College - Riverside, CA
- Worked with our branch as a team to meet or exceed our GYB goals.
- Serve as a mentor to train new team members.
- Community Outreach Representative for our branch.
- Created lasting relationships with members.
- Prevented fraud on several occasions by careful observation of deposits.
- Successfully trained and completed Bay Bridge Run, Wounded Warriors Run and looking forward in participating in many events that benefit the military and their families.
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Resume Overview
School Attended
- CSU
- Riverside City College
- Riverside City College
Job Titles Held:
- Member Service Representative III
Degrees
- Bachelor of Arts For Business Management
- Associate of Arts
- Associate of Arts
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