Member Service Representative II Resume Example The Tennessee Credit Union

MEMBER SERVICE REPRESENTATIVE II

Professional Summary

Knowledgeable and dedicated customer service professional with extensive experience in The Banking and Customer Service/ Administrative industry. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses.

Work History

Member Service Representative II,10/2013 - 09/2017The Tennessee Credit Union, Cookeville , TN

Maintained accurate and current customer account data with manual forms processing and digital information updates.
Recommended specific products and services in alignment with individual needs, requirements and specifications.
Completed training and worked effectively under high-pressure client services environments.
Maintained updated knowledge of internal processes and industry best practices to optimize service delivery.
Assisted members with correcting account, service and system issues by educating on required forms and technical processes.
Evaluated customer information to explore issues, develop potential solutions and maintain high-quality service.
Kept administrative records current and accurate to promote efficiency and team effectiveness in all interactions.
Learned all internal systems and related service role duties to provide skilled team backup in handling customer demands.
Continuously surpassed customer service standards while ensuring compliance with call volume objectives.

Universal Banker,03/2013 - 09/2016Harborone Bancorp, Inc., Quincy , MA

Promoted products or services to each customer to consistently achieve sales targets.
Completed special procedures for customers such as ordering new checks, stopping payments or investigating identity theft.
Understood and applied selling techniques to open, develop and close sales and created product interest by actively cross-selling products and services to pursue customers.
Adhered to established security procedures and reported potential fraud or safety violations to management for immediate recourse.
Cashed checks, accepted deposits and withdrawals within assigned limits and calculated daily transactions using computers, calculators or adding machines.
Opened checking, savings, money market and certificates of deposit accounts and ordered checks, debit cards and furnished online banking details to facilitate new transactions.
Identified customer financial needs through in-person efforts, cold calls, referrals and marketing while providing strong product knowledge and quality service.

Personal Banker,02/2003 - 08/2011Wesbanco, Beaver Falls , PA

Well-developed communicator versed in Banking and Loan solutions.
Extremely organized Interpersonal and written communication Self-motivated Data management Clerical support Team leadership Strong verbal communication Data entry Conflict resolution Finished out last year at Roxbury Community College and received my G.E.
Collaborated with cross-functional teams and diverse colleagues to accomplish team objectives and serve customer needs.
Recorded actions taken, issues resolved and managed personal information to effectively maintain customer accounts.
Responded to customer requests for products, services and information with resourcefulness, skill and advanced use of internal knowledge bases.
Communicated accurate information about promotions, customer programs and products, providing exceptional customer service and driving retention.
Questions customers and collected information to understand needs and offer solutions quickly.
Promoted customer loyalty by delivering exceptional service to handle questions, complaints and issues.
Quickly and accurately answered customer questions, suggested effective solutions and resolved issues to increase customer satisfaction [Number]%.
Quickly and accurately answered customer questions, suggested effective solutions and resolved issues to increase customer satisfaction 15% Opened accounts with cross sale ratio of 3 to 6products opened.
Sold cashier's checks, traveler's checks and money orders.
Advised clients on mortgage, education and personal loans.
Processed exchange and foreign currency.
Handled various accounting transactions.
Contacted potential clients to pursue sales and gather funds.
Continued education on current banking products and services through in house training.
Maintained balancing record with 100% rate of accuracy.
Built client rapport to ensure consistent satisfaction and loyalty.
Utilized a balanced sales approach, regularly including business partners to meet sales goals Exceeded quarterly sales goals by 150% Balanced cash drawers and vault accounts on daily basis with zero discrepancies.
Worked closely with management to strategize sales techniques to increase branch production and customer service.
Cross-selling the bank's products and services PROFESSIONAL SUMMARY.
Balanced cash drawers and vault accounts on daily basis with zero discrepancies.

Education

GED, 01/1999

R.C.C -City

Skills

Account management
Clerical
Interpersonal
Conflict resolution
Customer Service
Data entry
Data management
Team leadership
Listening
Problem-solving
Selling
Self-motivated

Verbal communication
Written communication
Service recommendations
Sales Goals
Customer Complaint Resolution
Product Knowledge
Multi-line phone talent
Training development aptitude
Professional telephone demeanor
Recordkeeping strengths
Money handling abilities

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Member Service Representative II Resume Example

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