member service representative i resume example with 6+ years of experience

Jessica Claire
  • , , 609 Johnson Ave., 49204, Tulsa, OK 100 Montgomery St. 10th Floor
  • Home: (555) 432-1000
  • Cell:
  • :
Professional Summary

Results-driven professional focused on delivering exceptional support for customer needs. Successfully mJessicages concerns and resolves conflicts to maximize customer satisfaction. Offers strong background in customer relations and communication.

Work History
Member Service Representative I, 10/2021 to Current
The Tennessee Credit UnionRidgetop, TN,
  • Assist members with service needs related to their accounts
  • Connect members with applications and products to meet their financial needs (consumer/mortgage/equity loans, overdraft protection and credit card applications)
  • Educate current and prospective members about Navy Federal's products and services
  • Identify opportunities to cross service products and increase product usage
  • Perform account transactions and adjustments
  • Interact tactfully and effectively in difficult situations
  • Understand and comply with federal and other regulations relating to financial products and services
  • Complete and process member loan applications.
  • Learned internal systems and related service role duties to provide skilled team backup in handling customer demands.
  • Researched and rapidly resolved client conflicts to maintain key accounts.
  • Assisted members with correcting account, service and system issues by educating on required forms and technical processes.
  • Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
  • Provided ongoing guest service.
  • Investigated and resolved customer inquiries and complaints quickly.
MJessicager, 03/2015 to 03/2020
Hyatt Hotels Corp.Big Sur, CA,
  • Supervise salon operations and employees
  • Enforce all safety procedures and policies to be followed daily by all employees
  • Calculate employee hours and commissions to submit to payroll
  • Responsible for creating weekly bank deposits
  • Publish monthly newsletters for client outreach through Constant Contact
  • Maintenance of salon equipment and tools
  • Liaison between contractors and vendors (HVAC, Duct cleaning, Laundry services etc.)
  • Supervise and mJessicage the purchase of all salon inventory
  • Make authoritative decisions when hiring and terminating employees, including but not limited to screening applicants, scheduling interviews and conducting progress report meetings with existing employees
  • Monitor probationary periods for new employees and conduct performance evaluations at the end of those periods
  • Oversee training of new employees
  • Collaborate with the salon owner about new products, branding opportunities, advertising, special events and community outreach
  • Discreetly maintain all personal employee records/files including confidential and sensitive information
  • Currently collaborating with an app developer to release a personalized mobile app to increase efficiency in customer services.
  • Recorded inventory sales into organization's weekly income report.
  • Accomplished multiple tasks within established timeframes.
  • Delivered feedback to decision-makers regarding employee performance and training needs.
Receptionist/Veterinary Technician’s Assistant, 04/2014 to 04/2015
Montrose Animal Health CenterCity, STATE,
  • Answer phones and schedule patient appointments
  • Assess whether or not a patient needed to be seen as an emergency situation or if the patient was well enough to wait for next available appointment
  • Responsible for filing all Doctor's files and notes
  • Fax medical records when necessary
  • Fill patient medications
  • Prepare vaccinations for the doctors next appointment
  • Handled all client payments and account balances
  • Noted when patients were due for exams/vaccines and mailed out necessary reminders
  • Maintained professional client relationships
  • Electronically entered Doctor's notes into hospital software.
Bachelor’s Degree of Liberal Arts: History, Expected in to University of Mary Washington - Fredericksburg, VA
with Diploma: , Expected in to South County Secondary School - Lorton, VA
  • Courteous with Strong Service Mindset
  • Upbeat and Positive Personality
  • Calm and Professional Under Pressure
  • Creative Problem Solving
  • Data Entry and Maintenance
  • Verbal and Written Communication
  • Understanding Customer Needs
  • POS Systems and Ordering Platforms
  • Customer Account MJessicagement
  • De-escalation Techniques
  • Multitasking and Prioritization
  • Order and Refund Processing
  • Building Customer Trust and Loyalty
  • Responding to Difficult Customers
  • Efficient and Detail-Oriented
  • Customer Data Confidentiality
  • Multi-Line Phone Systems
  • Time MJessicagement
  • LiveChat Messaging
  • Team-Oriented and Cooperative
  • Inventory MJessicagement
  • Billing Adjustments and Refunds
  • Invoice Preparation and Processing
  • Strong Jessicalytical and Problem Solving Skills
  • Database MJessicagement
  • Refunds and Returns MJessicagement
  • Cultural Awareness and Sensitivity
  • Regulatory Compliance
  • Establishing and Maintaining Customer Relationships
  • Computer Proficiency
  • Administrative and Office Support
  • Patient and Empathetic
  • Microsoft Office Suite
  • Inbound and Outbound Calling

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Resume Overview

School Attended

  • University of Mary Washington
  • South County Secondary School

Job Titles Held:

  • Member Service Representative I
  • MJessicager
  • Receptionist/Veterinary Technician’s Assistant


  • Bachelor’s Degree of Liberal Arts
  • with Diploma

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