member service representative resume example with 19+ years of experience

(555) 432-1000,
Montgomery Street, San Francisco, CA 94105
Professional Summary

Successful Customer Service Representative with 15 years experience addressing customer requests and concerns. Expert at providing relevant information and options to effectively resolve issues. Upbeat and energetic with grace in handling difficult situations through resourcefulness and adaptability.

  • Service recommendations
  • Office administration
  • Customer and client relations
  • Sales
Crestwwood High School Chesapeake, VA, Expected in 06/1969 High School Diploma : - GPA :
  • Graduated with 3.0 GPA
Kees Business College Portsmouth, VA, Expected in No Degree : Accounting - GPA :
Tidewater Community College Suffolk, VA, Expected in No Degree : Music Theory And Voice - GPA :
Work History
Gcs Credit Union - Member Service Representative
O'fallon, IL, 07/2009 - 09/2009
  • Learned all internal systems and related service role duties to provide skilled team backup in handling customer demands.
  • Recommended specific products and services in alignment with individual needs, requirements and specifications.
  • Completed training and worked effectively under high-pressure client services environments.
  • Evaluated customer information to explore issues, develop potential solutions and maintain high-quality service.
  • Assisted members with correcting account, service and system issues by educating on required forms and technical processes.
  • Conferred with customers about concerns with products or services to resolve problems and drive sales.
  • Successfully handled high volume of inbound calls .
City Of Lafayette Co - Childcare Worker
Lafayette, CO, 07/2005 - 08/2009
  • Met with parents about daily activities, positive developments and issues.
  • Sanitized dishes, tabletops, toys and frequently touched surfaces to prevent spreading of germs.
  • Maintained effective schedule balance between rest periods, active play and instruction.
  • Prepared healthy foods and beverages for children based on optimal dietary guidelines and individual restrictions.
  • Observed play activities to identify positive behaviors and areas in need of improvement, implementing behavior redirection where appropriate.
  • Taught children to organize toys, wash hands leading by example.
  • Developed lessons and activities to promote children's physical and emotional development.
Caleres - Order Entry Representative
Glenwood Springs, CO, 01/1990 - 07/2001
  • Contacted customers to collect payments and verify or add to existing information, consistently providing timely, accurate and customer-oriented service.
  • Communicated with customers to verify information, fill out appropriate paperwork and carry out specified requests.
  • Double-checked customer orders and information before filling out order forms to prevent unnecessary delays and errors.
  • Resolved conflicts and negotiated mutually beneficial agreements between parties.
  • Increased customer satisfaction by resolving product or service issues.
  • Maintained excellent attendance record, consistently arriving to work on time.
  • Devoted special emphasis to punctuality and worked to maintain outstanding attendance record, consistently arriving to work ready to start immediately.
7-Eleven - Assistant Manager/Cashier Trainer
City, STATE, 10/1985 - 12/1989
  • Set and enforced policies focused on increasing team productivity and strengthening operational efficiency.
  • Generated repeat business through exceptional customer service and responded to customer concerns with friendly and knowledgeable service.
  • Coached team on effective upselling and cross-selling methods.
  • Managed inventory control processes to restore back stock, control costs and maintain sales floor levels to meet customer needs.
  • Monitored employee performance and developed improvement plans.
  • Submitted reports to senior management to aid in business decision-making and planning.
  • Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
  • Trained team members in successful strategies to meet operational and sales targets.
  • Monitored cash intake and deposit records, increasing accuracy and reducing discrepancies.

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Resume Overview

School Attended

  • Crestwwood High School
  • Kees Business College
  • Tidewater Community College

Job Titles Held:

  • Member Service Representative
  • Childcare Worker
  • Order Entry Representative
  • Assistant Manager/Cashier Trainer


  • High School Diploma
  • No Degree
  • No Degree

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