Member Service Representative Resume Example

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Jessica Claire
  • Montgomery Street, San Francisco, CA 94105
  • Home: (555) 432-1000
  • Cell:
Professional Summary

Successful Customer Service Representative with 15 years experience addressing customer requests and concerns. Expert at providing relevant information and options to effectively resolve issues. Upbeat and energetic with grace in handling difficult situations through resourcefulness and adaptability.

  • Service recommendations
  • Office administration
  • Customer and client relations
  • Sales
Work History
Member Service Representative, 07/2009 to 09/2009
Gcs Credit UnionO'fallon, IL,
  • Learned all internal systems and related service role duties to provide skilled team backup in handling customer demands.
  • Recommended specific products and services in alignment with individual needs, requirements and specifications.
  • Completed training and worked effectively under high-pressure client services environments.
  • Evaluated customer information to explore issues, develop potential solutions and maintain high-quality service.
  • Assisted members with correcting account, service and system issues by educating on required forms and technical processes.
  • Conferred with customers about concerns with products or services to resolve problems and drive sales.
  • Successfully handled high volume of inbound calls .
Childcare Worker, 07/2005 to 08/2009
City Of Lafayette CoLafayette, CO,
  • Met with parents about daily activities, positive developments and issues.
  • Sanitized dishes, tabletops, toys and frequently touched surfaces to prevent spreading of germs.
  • Maintained effective schedule balance between rest periods, active play and instruction.
  • Prepared healthy foods and beverages for children based on optimal dietary guidelines and individual restrictions.
  • Observed play activities to identify positive behaviors and areas in need of improvement, implementing behavior redirection where appropriate.
  • Taught children to organize toys, wash hands leading by example.
  • Developed lessons and activities to promote children's physical and emotional development.
Order Entry Representative, 01/1990 to 07/2001
CaleresGlenwood Springs, CO,
  • Contacted customers to collect payments and verify or add to existing information, consistently providing timely, accurate and customer-oriented service.
  • Communicated with customers to verify information, fill out appropriate paperwork and carry out specified requests.
  • Double-checked customer orders and information before filling out order forms to prevent unnecessary delays and errors.
  • Resolved conflicts and negotiated mutually beneficial agreements between parties.
  • Increased customer satisfaction by resolving product or service issues.
  • Maintained excellent attendance record, consistently arriving to work on time.
  • Devoted special emphasis to punctuality and worked to maintain outstanding attendance record, consistently arriving to work ready to start immediately.
Assistant Manager/Cashier Trainer, 10/1985 to 12/1989
7-ElevenCity, STATE,
  • Set and enforced policies focused on increasing team productivity and strengthening operational efficiency.
  • Generated repeat business through exceptional customer service and responded to customer concerns with friendly and knowledgeable service.
  • Coached team on effective upselling and cross-selling methods.
  • Managed inventory control processes to restore back stock, control costs and maintain sales floor levels to meet customer needs.
  • Monitored employee performance and developed improvement plans.
  • Submitted reports to senior management to aid in business decision-making and planning.
  • Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
  • Trained team members in successful strategies to meet operational and sales targets.
  • Monitored cash intake and deposit records, increasing accuracy and reducing discrepancies.
High School Diploma: , Expected in 06/1969
Crestwwood High School - Chesapeake, VA,
  • Graduated with 3.0 GPA
No Degree: Accounting, Expected in
Kees Business College - Portsmouth, VA,
No Degree: Music Theory And Voice, Expected in
Tidewater Community College - Suffolk, VA,

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Resume Strength

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  • Target Job
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Resume Overview

School Attended
  • Crestwwood High School
  • Kees Business College
  • Tidewater Community College
Job Titles Held:
  • Member Service Representative
  • Childcare Worker
  • Order Entry Representative
  • Assistant Manager/Cashier Trainer
  • High School Diploma
  • No Degree
  • No Degree

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