Member Service Representative Resume Example Gcs Credit Union

MEMBER SERVICE REPRESENTATIVE

Summary

Results-oriented Customer Service professional commended for exceptional customer satisfaction ratings, speedy resolutions and consistent availability. Strategic and persuasive with 4+ years of experience working in customer-facing environments. Accustomed to using tactful communicationand active listening to creatively solve problems achieve positive outcomes. Focused on providing professional service and support to every office visitor. Diligent about scheduling appointments, managing packages and routing mail to recipients. Positive nature with excellent people skills.

Certifications

NHA CERTIFICATION

Number: Pending

Awarded By: NHA

Received: September 2020

TENNESSEE PHLEBOTOMY TECHNICIAN CERTIFICATION

Number: TN-4608-36900

Awarded By: Phlebotomy Training Specialists

Received: September 2020

First Aid/CPR

Education and Training

Phlebotomy Training Specialists | CityTechnical Degree in Phlebotomy09/2020

Completed the required hours of Phlebotomy Training.
Studied and memorized laboratory procedures and Order of Draw.
Completed successful venipunctures with straight needles and winged infusion sets.
Sat for, and passed, State and National Exams to receive Certifications.

West Port High School | CityHigh School Diploma05/2016

Magna cum laude graduate
Honor Roll 2012-2016

Skills

Meticulous and organized
Organization and efficiency
Business operations understanding
Office equipment operations
Data entry
Multi-line telephone skills
Planning and coordination

First Aid/CPR
Customer service
Relationship development
Problem resolution
Customer support
Team building

Experience

Gcs Credit Union | Pontoon Beach , ILMember Service Representative12/2017 - 03/2018

Managed administrative requirements to keep records up to date and complete timely forms for customer needs.
Assisted in maintaining accurate records by verifying and updating member account information.
Maintained strong knowledgebase of product options and sales promotions to better serve every customer.
Offered exceptional customer service to differentiate and promote company brand.
Memorized company products and services to answer customer questions quickly and capitalize on upsell opportunities.
Handled approximately 10-20 calls each day, including new sign-ups, service cancellations and cross-selling opportunities.
Evaluated customer account information to assess current issues and determine potential solutions.
Communicated information to customers about product quality, value and style.
Delivered fast, friendly and knowledgeable service for routine questions and service complaints.

Indigo Hall | Charleston , SCServer05/2017 - 11/2017

Educated guests on daily specials and appetizers, entrees, desserts and other menu items.
Operated POS terminals to input orders, split bills and calculate totals.
Satisfied customers by topping off drinks and anticipating needs.
Greeted customers, answered questions and recommended specials, wine and desserts to increase profits.
Minimized customer wait times by efficiently taking and filling large volume of orders each day.
Applied safe food handling and optimal cleaning strategies to protect customers from foodborne illness and maintain proper sanitation.
Answered phone inquiries to schedule and confirm reservations, record takeout orders and respond to service questions.
Maintained polite and professional demeanor to patrons to encourage inquiries and order placements.
Met or exceeded sales targets on consistent basis with proactive promotional strategies and dessert mentions.

Indigo Hall | Charleston , SCServer09/2016 - 01/2017

Addressed concerns or complaints quickly to improve service and escalated more advanced issues to management for resolution.
Completed thorough and accurate opening and closing duties to facilitate smooth restaurant operations.
Calculated charges, issued table checks and collected payments from customers.
Greeted newly seated guests quickly and efficiently.
Checked with guests to get feedback on food served, resolve issues, bring additional items and refill beverages.
Welcomed guests with personable attitude and smile, offering to bring beverage orders while reviewing menu options.
Met or exceeded sales targets on consistent basis with proactive promotional strategies and dessert mentions.
Explained menu options to guests, offered suggestions and took orders for food and beverages.
Circulated within assigned areas to assess and address customer needs, effectively prioritizing tasks during peak hours.

Grace Japanese Steakhouse | City , STATEServer/Hostess10/2014 - 02/2016

Greeted customers, answered questions and recommended specials, wine and desserts to increase profits.
Adhered tominimum age requirements for consumption of alcoholic beverages by checking identification.
Collaborated with host, bus person and cook to efficiently serve food and beverage options.
Completed thorough and accurate opening and closing duties to facilitate smooth restaurant operations.
Communicated with event coordinators to verify appropriate and adequate accommodations for larger parties.
Greeted newly seated guests quickly and efficiently.
Communicated effectively with patrons to establish preferences and dietary restrictions and make food and beverage recommendations.
Presented patrons with menus and specials promptly after seating, following up to address questions before taking orders.
Applied safe food handling and optimal cleaning strategies to protect customers from foodborne illness and maintain proper sanitation.

Resume Overview

School Attended

Phlebotomy Training Specialists
West Port High School

Job Titles Held:

Member Service Representative
Server
Server/Hostess

Degrees

Technical Degree in Phlebotomy
High School Diploma

Member Service Representative Resume Example

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