Organized and motivated employee eager to apply time management and organizational skills in various environments. Seeking opportunities to expand skills while facilitating company growth.
Skills
Work Ethic
Microsoft Office
Computer Skills
Basic Math
Friendly, Positive Attitude
Working Collaboratively
People Skills
Critical Thinking
Customer Service
Reliable and Trustworthy
Organizational Skills
Training & Development
Problem Resolution
Active Listening
Conflict Resolution
Problem Solving
Certifications
Microsoft Office: Excel, Word, PowerPoint
Outlook
Autodesk Inventor
Quickbooks
Experience
06/2022 to Current
Member Service RepresentativeBaylor Scott & White Health – Spicewood, TX,
Manage customer conflicts and challenging situations by staying calm and accessing internal knowledgebases to develop strategic solutions.
Help members resolve account problems and navigate internal systems to handle routine needs.
Offer exceptional customer service to differentiate and promote company brand.
Audit customer account information to identify issues and develop solutions.
Present and explained services and products to meet member needs.
Initiate and led conversations to identify and assess member needs.
Review new account applications to verify eligibility of prospective members.
Maintain knowledge of company products, services and procedures to better serve customers and meet company goals.
Leverage software and systems to research and resolve member inquiries.
Handle calls for new sign-ups, service cancellations and cross-selling opportunities.
Enhance productivity and customer service levels by anticipating needs and delivering outstanding support.
Refer unresolved customer grievances to designated departments for further investigation.
Update databases with new and modified customer data.
Demonstrates leadership by making improvements to work processes and helping to train others.
Works successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
06/2021 to 06/2022
Dental Lab AssistantRipley's Believe It Or Not! – Orlando, FL,
Cleaned case pans and workspaces to maintain safety standards.
Packed up prosthetics and crowns for delivery to provider locations or directly to customers.
Preformed pick up and deliveries to multiple locations with finished prosthetics and continue to do so when needed.
Prepared monthly statements, shipping tickets and documentation for completed work.
Prepare and bill out invoices for all business customers.
Opened and sterilized incoming cases to prepare for laboratory work.
Evaluated model functionality with use of bite-mimicking apparatus, adjusting devices to optimize performance.
Modeled patient mouth to produce accurate fits by using dental impression plaster and molds.
Used articulators to check conformance of appliances and occlusion accuracy.
Attached all porcelain models to articulators using plaster.
Improved operations by working with team members and customers to find workable solutions.
Improved profit margins by streamlining operations and workflow.
Created model work using stone and dental impressions in order to create prosthetics.
Scanned models created in lab using Strauman Scanner and other technologies for all Zirconia materials.
09/2019 to 02/2021
CashierDicks Sporting Goods – City, STATE,
Operated cash register, collected payments and provided accurate change.
Accepted cash and credit card payments, issued receipts and provided change.
Helped customers find specific products, answered questions and offered product advice.
Disseminated information to customers regarding account updates, new service additions and promotional offers.
Learned roles of other departments to provide coverage and keep store operational.
Completed daily recovery tasks to keep areas clean and neat for maximum productivity.
Tracked company inventories, moved excess stock and arranged products to improve sales.
Wrapped items and bagged purchases properly to prevent merchandise breakage.
Worked closely with front-end staff to assist customers.
Helped with purchases, locating items and signing up for rewards programs.
Processed refunds for worn, damaged and broken merchandise.
Processed sales transactions to prevent long customer wait times.
Wiped down counters and conveyor belt to remove debris and maintain cleanliness.
Answered customer questions, provided store information and directed customers to designated store areas.
Verified customer age requirement for alcohol or tobacco purchases.
Trained new team members in cash register operation, stock procedures and customer services.
Assisted customers during store credit card applications.
Handled credit applications from customers, liaised with credit manager for approvals and account setup and processed credit card payments.
Education and Training
Expected in 05/2020 to to
Associate of Arts: General Studies Pensacola State College - Pensacola, FL GPA:
Expected in to to
Bachelor of Science: Business Administration The University of West Florida - Pensacola, FL GPA:
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