member service representative resume example with 5+ years of experience

Jessica Claire
  • , , 609 Johnson Ave., 49204, Tulsa, OK 100 Montgomery St. 10th Floor
  • H: (555) 432-1000
  • C:
  • Date of Birth:
  • India:
  • :
  • single:

Detailed Client Service Associate known for having great organizational skills. Gifted at working with all types of customers. Looking for a new role where hard work and dedication will be highly valued. Qualified Member Services Representative with 10 years in fast-paced customer service and call center environments. Personable and professional under pressure. I am well able to perform all task that are given with no stipulations.

  • Membership Renewals
  • Account Management
  • Efficient and Detail-Oriented
  • POS Systems and Ordering Platforms
  • Calm and Professional Under Pressure
  • Customer Retention Strategies
  • Multitasking and Prioritization
  • Courteous with Strong Service Mindset
  • Upbeat and Positive Personality
  • Understanding Customer Needs
  • Customer Service
  • Establishing and Maintaining Customer Relationships
  • Team-Oriented and Cooperative
  • Call Volume and Quality Metrics
  • Work Prioritization
  • Policies and Procedures Adherence
  • Relationship Building
  • Multi-Line Phone Systems
  • Excellent Attention to Detail
Member Service Representative, 10/2022 - Current
Gcs Credit Union Granite City, IL,
  • Presented existing and prospective customers with valuable service or product information to aid in decision-making.
  • Promoted available products and services to customers during service, account management and order calls.
  • Increased customer satisfaction ratings 100% by effectively answering questions, suggesting effective solutions and resolving issues quickly.
  • Reviewed new account applications to verify eligibility of prospective members.
  • Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
Customer Service Representative, 01/2021 - 09/2022
Atlas Copco Drilling Solutions Michigan, ND,
  • Escalated customer concerns, issues and requirements to supervisors for immediate rectification.
  • Maintained knowledge of current promotions, exchange guidelines, payment policies and security practices.
  • Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions.
  • Demonstrated excellent communication skills in resolving product and consumer complaints.
  • Used proven techniques to de-escalate angry customers during telephone interactions.
  • Set up and activated customer accounts.
  • Answered inbound calls, chats and emails to facilitate customer service.
  • Made outbound calls to obtain account information.
Medical Receptionist, 01/2020 - 03/2022
Oak Street Health Inkster, MI,
  • Straightened up waiting room to maintain neat and organized space.
  • Greeted patients and visitors to answer questions or refer inquiries to appropriate personnel.
  • Scheduled appointments, optimizing patient satisfaction, provider time and treatment room utilization.
  • Checked patients in and out for appointments and collected co-payments.
  • Took messages from patients and promptly relayed to appropriate staff.
  • Protected patients by observing strict HIPAA guidelines.
  • Compiled physical and digital documents, charts and reports.
  • Processed patient payments and scanned identification and insurance cards.
  • Carried out daily tasks by professionally communicating with physicians, nursing staff, technicians and medical assistants.
  • Answered multi-line phone system and directed callers to requested personnel and departments.
Caregiver, 08/2017 - 01/2021
Creekview Health Center Pleasanton, CA,
  • Helped clients communicate with loved ones by typing written messages and relaying verbal messages.
  • Assisted clients with maintaining good personal hygiene.
  • Improved patient outlook and daily living through compassionate care.
  • Helped clients get in and out of beds and wheelchairs.
  • Maintained clean and well-organized environment for client happiness and safety.
  • Aided with mobility and independence for disabled individuals and continually monitored safety.
  • Drove clients to shop for groceries, attend doctor appointments and run errands.
  • Created safe and positive living situations for clients by communicating with family and other staff about concerns or challenges.
  • Supported bathing, dressing and personal care needs.
  • Collected and recorded patients' blood pressure, pulse and respirations (TPRs) to evaluate and note basic health status.
Donor Technician, 01/2020 - 07/2020
San Diego Blood Bank Vista, CA,
  • Assessed donor vital signs during and after procedures to check for fatigue or dizziness.
  • Coordinated workflow based on stat, schedule, or outpatient needs.
  • Assessed plasma collection machines for proper functionality.
  • Obtained variety of blood samples through venipuncture or capillary puncture using syringes, butterfly needles and straight needles.
  • Input medical and insurance information into database for inclusion in patient records.
  • Treated blood-related chronic disorders by performing therapeutic phlebotomy.
  • Prepared patients for examination by properly draping patients, obtaining vital signs, verifying referrals and taking detailed health history.
  • Offered snacks and beverages to blood and plasma donors to maintain proper sugar levels.
Education and Training
GED: , Expected in 07/2008
Copiah-Lincoln Community College - Wesson, MS
Status -
: General Studies, Expected in 05/1995
Natchez High School - Natchez, MS
Status -
: , Expected in
Copiah-Lincoln Community College - Wesson, MS
Status -
: , Expected in
Alcorn State University - Lorman, MS
Status -

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Resume Overview

School Attended

  • Copiah-Lincoln Community College
  • Natchez High School
  • Copiah-Lincoln Community College
  • Alcorn State University

Job Titles Held:

  • Member Service Representative
  • Customer Service Representative
  • Medical Receptionist
  • Caregiver
  • Donor Technician


  • GED
  • Some College (No Degree)
  • Some College (No Degree)

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