Experienced member service representative with 6-year background in consumer financing, loan administration, and lending procedure. Excellent analytical and communication skills. Eager to contribute to team success through hard work and great member service.
Skills
Team Leadership
Problem solving
Financial services
Proficient in 10-key
Excellent Time Management
Organization
Documentation and reporting
Account servicing
Developing customer relationships
Loans
Customer service
Work History
Member Service Representative, 11/2016 - Current Abound Credit Union – Louisville, KY,
Kept administrative records current and accurate to promote efficiency and team effectiveness in all interactions
Learned all internal systems and related service role duties to provide skilled team backup in handling customer demands
Maintained updated knowledge of internal processes and industry best practices to optimize service delivery
Recommended specific products and services in alignment with individual needs, requirements and specifications
Evaluated customer information to explore issues, develop potential solutions and maintain high-quality service
Completed training and worked effectively under high-pressure client services environments
Conferred with customers about concerns with products or services to resolve problems and drive sales
Learned and maintained in-depth understanding of product and service information to offer knowledgeable and educated responses to diverse customer questions
Processed payment via telephone and in person with focus on accuracy and efficiency
Exceeded personal sales goals for three years in row
Reviewed loan files for completeness, identified missing documentation and generated condition lists for applicants.
Provided quick turnaround times to maintain fast-past schedule.
Interviewed clients regarding loan needs and financial histories and conveyed information regarding application processes.
Universal Banker, 11/2015 - 11/2016 Umpqua Bank Corp – Cottage Grove, OR,
Completed special procedures for customers such as ordering new checks, stopping payments or investigating identity theft
Assisted customers with setting up or closing accounts, completing loan applications and signing up for new services
Provided high level of customer service through friendly approach, strong professionalism and timely assistance with customer transactions
Upheld strict financial controls by keeping funds secure and accurately transferring monies
Coordinated daily cash reconciliation in high-volume location
Rapidly and efficiently prepared customer and ATM cash and change orders
Checked amount details and fraud markers for transaction papers such as checks and money orders
Executed customer transactions, including deposits, withdrawals, money orders and checks
Answered telephone inquiries on banking products including checking, savings, loans and lines of credit
Fulfilled diverse duties to provide customer service, operate money counters, balance and replenish ATM machines, maintain accounts and open new accounts
Counted as much as $400,000 in daily funds with manual and machine-assisted methods
Member Service Representative, 06/2014 - 11/2015 Abound Credit Union – Bardstown, KY,
Built and strengthened customer relationships by leveraging excellent interpersonal and communication skills
Sold and cross-sold bank products to new and existing customers
Observed all procedures regarding financial and customer information to prevent possible breaches and data misuse
Completed highly accurate, high-volume money counts via both manual and machine-driven approaches
Handled account payments and provided information regarding outstanding balances
Helped members resolve account problems and navigate internal systems to handle routine needs
Processed over 100 cash and check deposits per day with 98% accuracy rate
Reviewed loan files for completeness, identified missing documentation and generated condition lists for applicants.
Provided quick turnaround times to maintain fast-past schedule.
Processed loans within various departments to achieve timely, accurate and fair proceedings.
Set up and completed loan submission packages.
Crew Member, 04/2011 - 06/2014 Papa Murphy's Holdings, Inc. – Forest Lake, MN,
Successfully communicated with all team members to navigate job duties and complete daily tasks
Kept work areas clean, organized and safe to promote efficiency and team safety
Maximized team knowledge and productivity by effectively training, monitoring and directing employees in application of best practices and regulatory protocols
Sought out ways to go above and beyond job requirements
Safely and effectively completed tasks
Learned all required tasks quickly to maximize performance
Developed strong relationships with coworkers and managers
Contributed to team success by completing jobs quickly and accurately
Coordinated with shift managers to understand project needs and provide needed support to meet targets
Education
: General Studies, Expected in 2012 - California State University - Sacramento - Sacramento, CA GPA:
High School Diploma: , Expected in - Ronald E. Mcnair High School - Stockton, CA GPA:
Accomplishments
I have successfully completed an internal Leadership Development program at OE Federal Credit Union. The program was designed to give current employees an opportunity at growth through developing skills that will allow them to lead effectively in their current positions and future positions.
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