Personable Member Service Representative offering 3 years of experience resolving account and service concerns for customers. Smoothly uncovers and solves challenges while promoting company products and maintaining loyal, satisfied customers. Focused on surpassing expectations and driving team success.
Accomplishments
Skills
Data Entry and Maintenance
Courteous with Strong Service Mindset
Upbeat and Positive Personality
Responding to Difficult Customers
Customer Data Confidentiality
Building Customer Trust and Loyalty
Efficient and Detail-Oriented
Calm and Professional Under Pressure
Multitasking and Prioritization
Time Management
Patient and Empathetic
Work History
08/2018 to Current
Member Service RepresentativeAbound Credit Union – Bowling Green, KY,
Evaluated customer account information to assess current issues and determine potential solutions.
Managed administrative requirements to keep records up to date and complete timely forms for customer needs.
Assisted in maintaining accurate records by verifying and updating member account information.
Offered exceptional customer service to differentiate and promote company brand.
Helped members resolve account problems and navigate internal systems to handle routine needs.
Processed customer account changes.
Delivered fast, friendly and knowledgeable service for routine questions and service complaints.
Managed customer conflicts and challenging situations by staying calm and accessing internal knowledgebases to develop strategic solutions.
Kept member service area clean and neat with well-stocked supplies and fliers.
Established new accounts and created memberships, resulting in increased loans and earnings for credit union.
Balanced daily cash deposits and vault inventory with zero error rate.
Completed comprehensive tasks by implementing customer service initiatives, audit and restock ATMs and keep records on accounts.
Conducted special service and account transactions for customers, including ordering checks and placing stop payment orders.
Assessed reports each month and generated notification letters to delinquent account holders.
Met or exceeded sales goals by promoting bank products and services in every interaction.
Researched and resolved customer issues on personal savings, checking and lines of credit accounts.
Verified amounts and integrity of every check or funds transfer.
Maintained optimal financial controls by securing funds and making accurate transactions.
Fulfilled diverse duties to provide customer service, operate money counters, balance and replenish ATMs, maintain accounts and open new accounts.
Helped customers open and close accounts, apply for loans and make sound financial decisions.
Offered every customer exceptional service levels by remaining friendly and professional during every transaction.
Examined checks for identification and endorsement.
Processed treasury, tax and loan payments.
Processed cash withdrawals.
Opened new customer accounts, including checking, savings and lines of credit.
Generated reports and notification letters to distribute to account holders.
Delivered prompt, accurate and excellent customer service.
Managed and anticipated clerical needs of company employees, including copying, faxing and file management.
Worked easily with office programs such as Word and Excel to carry out daily team clerical needs.
Kept reception area clean and organized to offer positive first impression to every visitor.
Met incoming customers with professional approach and provided friendly, knowledgeable assistance.
Answered numerous daily phone calls to direct inquiries, answer customer questions and schedule appointments.
Ability to multi-task, basic math, computer knowledge, data entry, ten-key data entry, knowledge of office equipment, receiving, sorting, sending out mail.
Sharedraft Report
ACH Report
Nite deposit log in receipts post to account
Check telephone messages
Check emails
Submit Official Checks
Mail out Dividend Checks
Mail out Dormant Letters
Log in, Shred Return Mail
Be Confidential
Confidentiality in my opinion helps to build and develop trust.
Allows free flow of information between the client and worker and acknowledges that a client's personal life and all the issues and problems that they have belong to them.
Sharedraft report
ACH report
Nite Deposit log in receipts post to account
Submit Official checks
Mail out dividend checks
Mail out dormant letters
Log in and shred return mail
CD's
Negative balance account calls
NSF return check letters
Programs used : Word, Outlook, Excel, Fiserv, and Portico
11/2004 to Current
SecretaryGood Shepherd Rehab – Media, PA,
Kept office equipment functional and supplies well-stocked to promote efficient operations.
Organizing and scheduling appointments, handling inquires and incoming work requests, checking and distributing documents and correspondence, receiving, sorting and distributing incoming mail, maintaining filing systems, photocopying, scanning and faxing, sending emails, preparing and sending outgoing mailings and packages, typing documents and correspondence, checking and entering data, controlling basic accounting functions such as checking invoices and making deposits, managing petty cash, monitoring and ordering inventory of office supplies, seeing office neat and tidy.
Answering telephone calls and relaying messages, communicating with clients via email, preparing documents such as quotes and invoices, complete and mail bills, contracts, policies, or checks.
Compute, record and proofread data and other information, such as records or reports, maintain and update filing, inventory, mailing, and database systems, either manually or using a computer, open, sort and route incoming mail, answering correspondence, and prepare outgoing mail, review files, records, and other documents to obtain information to respond to requests. Deliver messages and run errands.
04/2017 to 09/2017
TellerFirst Commerce Credit Union – Valdosta, GA,
Maintained optimal financial controls by securing funds and making accurate transactions.
Counted as much as $20,000.00 plus in daily funds with manual and machine-assisted methods.
Verified amounts and integrity of every check or funds transfer.
Promoted facility security by monitoring customer behaviors and following established protocols to protect individuals and assets.
Offered every customer exceptional service levels by remaining friendly and professional during every transaction.
Processed 50 plus cash withdrawals per 5-10min accurately and efficiently.
Conducted special service and account transactions for customers, including ordering checks and placing stop payment orders.
Balanced daily cash deposits and vault inventory with zero error rate.
Met or exceeded sales goals by promoting bank products and services in every interaction.
Established new accounts and created memberships, resulting in increased loans and earnings for credit union.
Researched and resolved customer issues on personal savings, checking and lines of credit accounts.
Completed comprehensive tasks by implementing customer service initiatives, audit and restock ATMs and keep records on accounts.
Processed cash withdrawals.
Examined checks for identification and endorsement.
Maintained confidentiality of bank records and client information.
Adhered to financial services security and audit procedures.
Warmly welcomed customers and offered pleasant service during entire transaction.
Established new customer accounts including checking, savings, lines of credit and loans.
Entered member transaction data into online banking software.
Adhered to regulatory and company security and audit procedures.
Processed treasury, tax and loan payments.
Delivered prompt, accurate and excellent customer service.
Education
Expected in
High School Diploma: Kauai High School - Lihue, HI GPA:
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